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3.5/5 • Glassdoor rating


At ONQ , we understand the challenges businesses face in today’s dynamic marketplace. Our tailored BPO services are designed to alleviate the burdens of non-core functions, allowing you to focus your valuable resources and time on strategic initiatives that drive growth.

What ONQ offers its clients

We're excited to share with you the distinctive advantages that our Business Process Outsourcing (BPO) services bring to the table. At ONQ, we believe in delivering solutions that stand out from the crowd and are designed to meet your specific needs.

Here's how our BPO offerings set us apart:

Specialized Expertise: Our team comprises industry experts who are well-versed in the complexities of ONQ. This expertise enables us to provide insights and strategies that are finely tuned to your unique challenges and opportunities.

Tailored Solutions: We understand that a one-size-fits-all approach doesn't work. Our BPO solutions are highly customizable, ensuring that they align perfectly with your business goals, workflows, and requirements.

Cutting-Edge Technology: Embracing the latest technological innovations is at the core of what we do. Our BPO services are backed by state-of-the-art tools and platforms that drive efficiency, accuracy, and productivity.

Scalability: Your growth is our priority. Our solutions are designed to be scalable, allowing you to expand seamlessly as your business evolves, without compromising on quality.

Data Security: We recognize the value of your data and prioritize its security. Rigorous data protection measures and compliance protocols ensure that your sensitive information remains safe at all times.

Transparent Communication: Communication is the cornerstone of successful partnerships. We maintain an open line of communication, ensuring that you're kept informed every step of the way.

Cost Efficiency: Outsourcing to us brings tangible cost savings. By leveraging our expertise and resources, you can reduce operational expenses while maintaining the highest quality standards.

Agile Problem-Solving: Challenges arise, but our proactive problem-solving approach ensures that obstacles are addressed swiftly and effectively. We're committed to finding solutions that keep your operations running smoothly.

Dedicated Support: Our team is not just a service provider; we're your partners in success. We're dedicated to your growth, and our collaborative approach ensures that your objectives are met.

We're eager to discuss in more detail how our unique BPO solutions can empower your business.

How ONQ outshines the competition

In a market filled with options, we've carved out a unique niche that distinguishes us from the competition.

Here's how we shine brighter:

Unparalleled Expertise: Our team is composed of industry veterans who bring a wealth of experience and deep insights to the table. We've honed our skills through years of dedicated service, making us a go-to partner.

Innovative Approach: Innovation drives us forward. We're not content with following trends; we're dedicated to setting them. Our solutions are infused with cutting-edge ideas that redefine industry standards.

Tailored Solutions: One size doesn't fit all, and we understand that. Our solutions are meticulously crafted to align with your unique needs, ensuring that your objectives are at the forefront.

Client-Centric Focus: Your success is our ultimate goal. We take the time to understand your challenges, aspirations, and pain points, tailoring our approach to deliver outcomes that matter most to you.

ONQ company structure

Established 2013
> U.S. Headquarters in Houston, TX
> Operations in Panama, Kenya and India
> Owned and operated by former    Healthcare Billing Company Executives
> Multilingual workforce
> Exclusive Healthcare focus
> ONQ offers Solutions for: 
> Medical Billing Companies 
> Ambulatory Service Centers
> Hospitals
> Large Medical Clinics 
> Dedicated Account Teams
> ROI through:
> High quality services
> Reduced operational expenses


Plaza Sicilia •, Av. A, Santiago, 9999, Santiago, Santiago, Panama

Public or Private


Seats or staff



$50 mil. - $100 mil.

  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Education
  • Educational Businesses
  • Energy
  • Financial Services
  • Healthcare
  • Hospitality
  • Insurance
  • IT Services and IT Consulting
  • Legal
  • Payroll
  • Pharmaceutical
  • Real Estate
  • Telecoms
  • Travel




Year Founded


Countries of fulfillment
  • India
  • Panama
  • South Africa
  • Admin Support
  • Customer Service
  • Full service BPO
  • IT Services and IT Consulting
Contact information


ONQ news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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