View all BPO Companies

Anser Services

Claim company

About

For over 70 years, Anser has provided first class live answering services 24 hours a day, 7 days a week. As an award winning call center, we offer a complete, precise, and responsive US-based professional call answering services to help …
– grow your business through increased revenue by answering every opportunity that comes through your phone.
– increase employee loyalty and morale by more uninterrupted free time away from the office and calls.

Anser delivers superior telephone answering services. We offer traditional phone answering services, technical support options, order taking, appointment scheduling services, reminder calls to patients and meetings, virtual receptionist services, and technology and web-based customer support. You can rely on our team of trainers and project supervisors, whose goal is to help your efforts, to succeed and train our staff accordingly. We will not only answer your incoming calls, but also greet callers with company details, services, and product offerings and promotions. Our locally-based agents are trained to provide excellent customer care for industry-specific inquiries and service requests.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

$50 to $100 million (USD)

Industries

-

Highlights

Domain Authority

43

Site traffic

153

OA ranking

-

Glassdoor rating

4.4

CrunchBase ranking

-

Details

Executive

Katie Stark, Operations Manager

Year Founded

1949

Countries of fulfillment

-

Sectors

-

Contact information

800-723-0000

http://www.anser.com/

Social media

About Anser Services: Review and comparison

If you’re looking for a call center that offers scalable, customizable services for your business, Anser is the answer! Anser is a Wisconsin-based BPO call center and answering service that employs high-quality, professional customer service agents for all your company’s calling needs.

Anser Services Outsourcing

Anser is a call center BPO. They have provided 24/7 call center services to businesses since 1949. Their award-winning customer service staff can answer your customers’ inquiries via phone support, live chat, appointment scheduling, virtual services and so much more.

They strive to provide flexible and cost-effective services to their clients to keep businesses competitive. Through a free consultation, one can get customized services for their company.

This firm begins offering their services within minutes of a consultation. It has call centers in several states, including Louisiana, Oregon, Iowa, Wisconsin, Mississippi, Kentucky, and Iowa. Also, this company hires English and Spanish speakers to further accommodate a business.

Anser Services’s BPO services and pricings

Anser’s BPO services include:

  • 24/7 call answering
  • Appointment scheduling
  • Customer service answering
  • After-hours call answering
  • Virtual receptionist
  • Lead generation
  • Inbound call sales services
  • Advanced reporting
  • Lead management
  • Text, email, and fax messages
  • Live chat

Anser provides BPO answering and call center services for businesses across many sectors, including:

  • Healthcare and hospice
  • Plumbing, heating, and HVAC
  • Medical offices
  • Law offices
  • Funeral homes, and
  • Property management

It serves businesses of all sizes with a custom-fit approach. However, most of the services are call-based. A client would need to look elsewhere to get a digital appointment scheduling option.

Anser’s pricing

Anser’s services are fully customizable. That means you can tailor the scope of services you need and when you need them. This feature makes Anser a great option for small businesses looking to scale the services and expand as they grow. 

Anser’s scripts are customizable as well. This means you get to craft the type of messages your customers will hear. You choose the words and set the tone so your answering service reflects the company’s vision and vibe as accurately as possible. Pricing varies depending on your company’s needs. 

How Anser Services outshines its competition

Anser offers a trained staff of locally-based agents who are knowledgeable about your company’s services and products. They’re experienced in industry-specific interactions and will treat your customers with friendliness and respect.

Anser has won many awards over the years for their impeccable professionalism and service, including:

  • The ATSI Award of Excellence
  • The CamX Award of Excellence
  • The NEAO Customer Service Agent of the Year Award

Key executives

Katie Stark (CEO)
Katie Stark is dedicated to making sure Anser is a BPO that helps businesses increase their revenue, and retain customers across many industries and sectors. 

Anser Services reviews and comparisons

Anser holds 4.4 stars out of 5 on Glassdoor. Previous employees praise the company for taking care of its employees. Management teaches the workforce about the business on a weekly basis. The employees praise its business model and attention to clients as well. However, some criticize the limited opportunities for growth in the company.

Anser Services’s contact information

Anser Services’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 800-723-0000.

References

https://www.glassdoor.com/Overview/Working-at-ANSER-EI_IE261662.11,16.htm

https://www.crunchbase.com/organization/anser-services

Anser Services news, podcast & articles

No news, podcast & articles available for this BPO

Anser Services videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.