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SupportYourApp

4.7/5 • Glassdoor rating

Overview

SupportYourApp is a Support-as-a-Service company that provides secure technical and customer support for growing startups and tech companies around the globe.

We aim to make the first customer a forever customer. We accomplish it by providing secure customer care powered by human empathy and tech solutions exceeding the in-house-like quality of service.

What SupportYourApp offers its clients

We offer a full cycle of support services, including but not limited to:
— Professional inbound, outbound, and back-office support
— Omnichannel support — via phone, email, chats, social media
— Customer satisfaction surveys
— Highest data security
— Staff augmentation (web & software developers, UI/UX designers, QA)
— Data labeling and data annotation

Each company requires a unique experience. That’s why we don’t offer one-fits-all solutions, but approach every client individually.

How SupportYourApp outshines the competition

We offer:
— 12 years of experience
— >1200 professionals on our team
— 250+ clients from 30+ countries
— 55 operational languages
— PCI/DSS L1 Service Provider compliance
— ISO/IEC 27001:2013 certification
— GDPR-, CCPA-, and HIPAA-compliance
— Amazing team connectivity and responses within 24 h
— Refined processes of onboarding, integration, and communication
— Customer-obsessed consultants with exceptional language skills

SupportYourApp company structure

SupportYourApp is an international Support-as-a-Service company providing secure technical and customer support with a focus on tech industry.

SupportYourApp started out as an in-house customer support department and grew into an independent business with Daria as the CEO in just 3 years. Originally founded in Kyiv, Ukraine, today SupportYourApp is an international company featured on the TOP-5 customer support providers in the world list.

Sample highlight service offering of SupportYourApp

We take care of all the aspects of the service, including integration, recruitment, training, management and retention.

Headquarters

1007 North Orange Street 4th Floor, 19801, Wilmington, Delaware

Public or Private

private

Seats or staff

250-499

Revenue

$50 mil. - $100 mil.

Industries
  • Others

Details

Executive

Daria Leshchenko, CEO, Partner

Year Founded

2010

Countries of fulfillment
  • Argentina
  • Serbia
  • Ukraine
  • United States
Sectors
  • Customer Service
Contact information

1(888)9593556

https://www.supportyourapp.com


About SupportYourApp: Review and comparison

SupportYourApp is a Support-as-a-Service company built to boost your business with excellent customer service and support solutions. Their comprehensive suite of professional support has already assisted more than 200 businesses across the globe.

Founded in 2010, the company has since grown to a support agency that has mastery of over 55 languages and clients in 33 countries. They can provide external support solutions your company needs to cover any gaps in customer relations.

The technologically-enhanced suite of the SupportYourApp services is extensive. Their team can uncork any support bottlenecks your company may be dealing with across a wide swath of business sectors and expertise.

SupportYourApp Outsourcing

SupportYourApp was initially founded in Kyiv, Ukraine. Now the company has 4 offices, 7 global hubs, and 1200+ people on their team. They are working with high-profile clients like MasterCard, SignEasy, Calm, Neil Patel, and more.

SupportYourApp’s BPO services and pricings

SupportYourApp creates opportunities for global businesses using technologically-focused customer support services. Through chat, email, and phone, the BPO can provide services like:

  • Outsourced customer support solutions

  • Comprehensive technical support

  • Ecommerce assistance

  • Live chat support outsourcing

  • Back office support coverage 24/7

  • IT support

  • Outbound telemarketing

The company has more solutions for a wide range of businesses, from startups to unicorn corporations. They offer services that meet GDPR, DMCA, ISO, and PCI security standards council guidelines.

SupportYourApp’s pricing

The company’s pricing will depend on the requirements and needs of each client. The company’s request page provides a comprehensive but straightforward set of questions for obtaining a quote.

You can find the main location’s address, sales email, and phone number at the footer of any given page accessed on their primary website.

How SupportYourApp outshines its competition

SupportYourApp has been in the market for more than a decade. Through this time, the company gained invaluable experience that cannot be understated. Their KPI-boosting services include:

  • A wide variety of call center outsourcing support

  • Phone answering services

  • Detailed technical support outsourcing

  • Assistance with e-commerce customer support

  • Live chat support channels that are available 24/7

  • IT help desk outsourcing for faster scaling

  • Back office support

  • Many more, like startup support, crypto customer services, and order taking

They possess practical support tools, technical and empathetic expertise, and have access to multilingual talent across all major markets. SupportYourApp also offers 24/7/365 customer support.

Key executives

Daria Leshchenko (CEO, Partner)

Daria Leshchenko is the Managing Partner of SupportYourApp. She is a Harvard Kennedy School graduate and has many high-profile accreditations to her name.

Dan Engel (Advisory Board Member)

Dan Engel is a customer acquisitions expert that acts as an advisory board member for SupportYourApp. His previous experiences include working with companies like FastSpring, Picasa, and Google.

SupportYourApp reviews and comparisons

SupportYourApp has received glowing Glassdoor reviews and claimed the 2020-2021 Customer Centricity World Series Award for employee experience. Their past 12 years of experience have grown their knowledge base into an impressive, industry-spanning power source.

SupportYourApp’s contact information

SupportYourApp’s main headquarters is located in:

1007 North Orange Street 4th Floor, 19801, Wilmington, Delaware

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1(888)9593556.

References

https://www.glassdoor.com/Overview/Working-at-SupportYourApp-EI_IE2140123.11,25.htm

https://www.crunchbase.com/organization/supportyourapp

SupportYourApp news, podcast & articles

SupportYourApp videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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