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InHouse Contact Center

3.8/5 • Glassdoor rating


A company specialized in creating, implementing and monitoring personalized projects in the areas of Contact Center and Information Technology.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Silvia Marinho, CEO

Year Founded


Countries of fulfillment




Contact information

55 11 3584-7500

About InHouse Contact Center: Review and comparison

As a business process outsourcing (BPO) company out of Brazil, InHouse Contact Center and Information Technology has been in operation for over 30 years. The firm primarily focuses on providing outstanding customer service through its contact center functions. However, they also work with clients to provide information technology assistance.

Under the umbrella of being an in-house contact center, the company provides various avenues of aid for its clients. Everything from telesales to customer relationship management is supplied by the InHouse Contact Center and Information Technology.

Since being founded in 1988, the firm has amassed over 150 employees at its Sao Paulo headquarters. With a staff growth rate of around 8% each year, they are likely to steadily increase that number as time progresses.

InHouse Contact Center Outsourcing

As a BPO, InHouse Contact Center and Information Technology understand the importance of detail and the inclusion of cutting-edge technology. They work with experts in the field and their highly experienced staff to create custom solutions for their clients.

Another positive attribute of the InHouse Contact Center and Information Technology is that they recognize how vital back-office administration is to a company’s success. One of the firm’s top features is working with clients to have a solid operation in place from the inside out.

InHouse Contact Center’s BPO services and pricings

There are many products and services that this particular BPO offers to its clients. Some of the top solutions they provide include:

  • Call Center Outsourcing 
  • Telesales Outsourcing
  • Customer Service Consultation
  • Call Center Technology Services
  • Omni-Channel Operations
  • Customer Relationship Marketing and Management
  • Lead Generation
  • Back-Office Administration

As trends change, InHouse Contact Center and Information Technology adapts its service menu to meet the needs of current and prospective clients and customers.

InHouse Contact Center and Information Technology’s pricing

All organizations have structural differences and various needs regarding their customers and technology. Therefore, the firm doesn’t provide a generic pricing structure but operates on a custom quote operation. To get an estimate, it’s best to reach out to a customer service representative through their website’s contact form.

How InHouse Contact Center outshines its competition

There are many advantages to outsourcing critical tasks like customer service, call center operations, and information technology to highly trained individuals and companies. With their many high reviews and positive ratings around Brazil, InHouse Contact Center and Information Technology have earned their place and reputation.

Key executives

  • Silvia Marinho (CEO)

While Silvia Marinho has occupied the CEO role at InHouse Contact Center and Information Technology since 2019, she has been with the firm much longer. Having started at the company in 2001, she has served in many different roles during her time.

  • Vanessa S. (Human Resources Analyst)

As an InHouse Contact Center and Information Technology employee since November 2007, Vanessa S. has made a name for herself in the human resources department. In her role as an analyst, she works to select top professionals for the firm.

InHouse Contact Center reviews and comparisons

Although InHouse Contact Center and Information Technology have experienced a growth of 8% in their employee count, they only enjoy an average of 2.5 years per employee. While customers and clients are happy, it appears that the lower-level employees don’t enjoy their positions as much as the top-tier officers.

InHouse Contact Center’s contact information

InHouse Contact Center’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 55 11 3584-7500.

InHouse Contact Center news, podcast & articles

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