Call Experts

Call Experts is a call center that offers consultations and solutions from highly qualified business professionals. While Call Experts is headquartered in Charlotte, North Carolina with three other offices along the East Coast, they provide extensive and cost-effective telecommunications and Business Process Outsourcing (BPO) services throughout the United States, Canada, and the Caribbean.

Since its founding in 1982, the family owned and operated business has received numerous awards and recognition for their exceptional customer service and growth as a firm, including the Award of Excellence for Customer Support & Call Center Operations.

Since then, they have delivered their customizable services to a wide range of industries with a focus on taking businesses to the next level through “actionable reporting, simplified scripting, and customized contact center solutions”.

Over the last few years, Call Experts has experienced extensive success and expansion through their consultative approach to telecommunications services, with a growth rate of 129% in the last three years. Currently, the company has 200-250 employees and a reported revenue of $51 million.

Call Experts offers a wide range of customized BPO services at an affordable price. These include:

• Paging and dispatch
• Appointment Handling
• Customer Help Desk
• Order Processing
• Call forwarding
• Customer hotline
• Event registration
• Switchboard services
• Language services
• Web on-call scheduling

Call Experts provides these services to a variety of different industries, including home services, utilities, on-call professionals, government services, educational services, and HR call lines.

Call Experts’ pricing

Call Experts’ call center services start at $45 a month. Their rates are customized based on client needs, and they offer competitive pricing for outsourcing call center services.

Call Experts rely on both time-tested strategies and innovative, cutting-edge solutions to provide exceptional expertise and services to their clients. The company has five principles that guide its approach to telecommunications services, customer relations, and company culture. As stated on their website, their five core values include:

• Bring your best
• Walk the walk
• Encourage an enterprising spirit
• Embrace a sense of community
• Have fun

These guiding values at Call Experts contribute to a culture that is value-oriented, organized, and committed to excellence. It allows the firms to fully integrate with a team and provide responsive and efficient services.

Along with maintaining these values throughout their communication with customers, Call Experts outshine competitors in additional ways:

• Delivering excellent customer service in a variety of industries
• 24/7 access to a dedicated point of contact
• Multi-week training program and continued learning and quality assurance training to empower consultants and develop a clear understanding of customer needs and effective problem-solving
• Customized scripts for business needs
• Customizable reporting and dashboards for client needs
• Spanish-speaking experts for language services

Abby Leibowitz (CEO)

Abby Leibowitz has been the Chief Executive Officer (CEO) of Call Experts since 2006. Through a focus on empowering and motivating employees to provide the best services possible, Leibowitz helped grow the company’s revenue from $4.4 million in 2014 to $51 million in 2021.

Call Experts advertises their exceptional customer service, short wait times, and quality, affordable packages. They continue to prove their success in these areas through their positive customer relationships and significant growth over the past decade.

Call Experts’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.callexperts.com

LinkedIn https://www.linkedin.com/company/call-experts/

Facebook https://www.facebook.com/CallExpertsCharlotte/

In addition, you may email them at [email protected] or call 800.374.0911.

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