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The Agentsy BPO

4.7/5 • Glassdoor rating


Leading and advanced BPO contact centre providing outsourcing & offshoring services for companies from the UK, USA, Europe & Australia.

Think customer support, debt collection, tech support, sales, appointment setting, accounting and more.

Services are offered in English, German, Portuguese, Dutch, Italian and more thereby improving your value proposition and performance across the globe.

What The Agentsy BPO offers its clients

Simplified Billing:
Our clients pay an all-inclusive monthly rate per agent with no hidden costs, ,making it easy for you to budget and forecast.

Software Systems:
We integrate with whichever platforms and software suit your business best.

We Represent You:
By ensuring that we replicate your culture, SOPs and philosophy to name a few.

Access important data and metrics of your account at any stage to make educated decisions.

How The Agentsy BPO outshines the competition

Because we are a boutique BPO we are able to focus all of our resources on growing your business. This means assigning a team leader and floor manager to each account ensuring accountability, performance and that your team achieves its daily, weekly and monthly KPIs.

We also cherish our small & medium-sized clients and are prepared to enter into partnerships with accounts of only 5 seats and upwards. Something most BPOs are not willing to do.

The Agentsy BPO company structure

Private wholly-owned and level 1 BEE contributor.

Sample highlight service offering of The Agentsy BPO

A large number of our outsourced service offerings are <$28 per hour Competitive, market related rates that give you access to skilled and qualified English or multilingual talent that deliver results and get the jobe done.


5 Niblick Way, 7130, Somerset West, Western Cape

Public or Private


Seats or staff




  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Education
  • Educational Businesses
  • Entertainment
  • Financial Services
  • Game Dev & Support
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Travel
  • Utilities


Year Founded


Countries of fulfillment
  • Australia
  • South Africa
  • United Kingdom
  • United States
  • Admin Support
  • Customer Service
  • Engineering & Architecture
  • Finance & Accounting
  • Full service BPO
  • Seat Leasing BPO
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

+27 087 809 0030

About The Agentsy BPO: Review and comparison

The Agentsy BPO is a BPO contact center founded in 2020 that delivers outsourcing and offshore services for UK, United States, European, and Australian companies. 

The firm is based in the Western Cape of South Africa, offering its services in English and other languages. 

The scope of what they provide includes customer support, tech support, sales, lead generation, appointment setting, and accounting. 

Despite being a boutique BPO company, it has grown to have 250 staff members and has recorded a revenue of $10,000,000.

The Agentsy BPO Outsourcing

The Agentsy BPO primarily assists clients with outsourcing and offshoring. 

They employ agents who are proficient in English and other languages to cater to their diverse group of customers’ needs. 

South Africa is one of the leading countries for outsourcing workers fluent in English, comparable to India and the Philippines.

The organization services multiple industries such as finance, SaaS, travel and tourism, IT, utilities, ad hoc marketing, social media, marketing and sales, online gaming, lead generation, e-learning, healthcare, hospitality, and design and software development. 

The Agentsy BPO’s BPO services and pricings

The Agentsy BPO offers a vast array of services:


  • CX – customer service
  • UX – user experience
  • Customer retention 
  • Web support
  • Technical support
  • Client liaison
  • Client queries 
  • Query resolution 
  • Chat support


  • Lead generation
  • Client acquisition
  • Telemarketing
  • Telesales
  • Collections/debt management
  • Upselling and cross-selling
  • Social media management

Project and campaign-based specializations

  • Product marketing
  • Digital and direct
  • Marketing
  • Internal marketing and communications
  • Communication
  • Journey development
  • Content planning
  • Leads generation
  • Recruitment
  • Campaigns
  • CRM
  • Corporate
  • Identity manuals
  • Brand audit
  • Re-branding
  • Style guides
  • Brand architecture

The Agentsy BPO pricing

The wide selection of services offered by The Agentsy BPO will vary in pricing. The best way to be informed about the cost is to reach out to them via their website.

How The Agentsy BPO outshines its competition

Aside from the many services offered by The Agentsy BPO, they stand out because they provide those services in different languages apart from American, Canadian, British, and Australian English.

Services are also offered in German, French, Italian, Portuguese, Dutch, isiXhosa, and Afrikaans.

They boast benefits of up to 50% reduction in your CTC, increased productivity and efficiency, a rapidly scalable workforce, flexible hours, brand representation 24/7/365, full turn key solutions, mitigate HR issues, and access to comprehensive and tailormade solutions. 

The firm is adamant about being hands-on and focusing its resources on growing a business, even if it’s a small or medium-sized client. 

Key executives

Farah Lippert (CEO and Founder)

Farah Lippert is proficient in business model development, streamlining operations, increasing revenue, reducing costs, and outbound and inbound contact center operations.

She has completed her master’s and holds degrees in global business and psychology. Fara Lippert also has certifications in strategic leadership and online marketing, and PR. 

She is the recipient of the Arch of Europe award in the gold category for IT and Business Model Innovation in 2017.

Keanu Vieira (Head of Procurement)

Keanu Vieira finds joy in making new connections and fostering strong relationships between businesses whatever the industry. 

He has a bachelor’s degree in business administration and aims to get his master’s by 2024. He has been awarded multiple times for his work in sales and marketing.

The Agentsy BPO reviews and comparisons

The Agentsy BPO has yet to receive reviews for its services. It is recommended that you scope out other similar companies based in South Africa to understand what the firm can provide you fully.

The Agentsy BPO’s contact information

The Agentsy BPO’s main headquarters is located in:

5 Niblick Way, 7130, Somerset West, Western Cape

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +27 087 809 0030.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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