SummitNext

SummitNext, founded in 2019, is a Malaysia-based BPO partner built by experts in global outsourcing. The company helps fast-growing, entrepreneurial organizations scale with ease by building high-performing remote teams across Asia. 

SummitNext acts as an extension of each client’s business, delivering seamless support across hiring, team development, and operations so clients can stay focused on growth.

This top-ranking BPO operates with a clear mission: to help businesses achieve transformative outcomes without sacrificing quality, service, or simplicity. Backed by decades of industry experience, its team of specialists blends operational excellence with a strong human touch, creating meaningful partnerships that drive measurable results.

What sets SummitNext apart is its deep cultural understanding and multilingual talent pool. Its global teams offer services across a wide range of functions while maintaining alignment with each client’s values and vision. 

Whether companies are starting small or expanding rapidly, SummitNext provides the infrastructure, strategy, and agility needed to move forward.

SummitNext addresses the core challenges that accompany scaling—cost pressures, limited management capacity, and operational complexity. By managing these demands, the company empowers business leaders to innovate, expand into new markets, and stay focused on their strategic goals. 

SummitNext is more than a service provider, it serves as a committed partner in long-term, sustainable growth.

SummitNext operates across India, Malaysia, the Philippines, the United States, and Uzbekistan, regions known for exceptional talent and high-growth potential. By drawing from these diverse markets, the company delivers scalable, cost-effective solutions while maintaining high standards of quality. 

SummitNext’s blend of global expertise and local understanding allows companies to address operational challenges and expand with confidence.

SummitNext offers a wide range of services including the following: 

Customer Experience and Support

• Customer Service 
• Technical Support
• Accounts Management

Customer Experience Optimization

• Customer Journey Analytics 
• Workforce Management Solutions

Recruitment Process Outsourcing 

• Full-Scale Talent Acquisition Solutions

Customer Acquisition

• Lead Generation 
• Telemarketing 
• Direct Sales 
• Digital Marketing 

Digital Presence and Trust Management 

• Website and Social Media Management 
• Content Moderation (Reputation Management)

Safety, Security, and Compliance

• Know Your Customer/Client (KYC)
• Identity Verification
• Online E-commerce and Marketplace Protection
• Anit-Money Laundering (AML)
• Customer Due Diligence (CDD)
• Suspicious Activity Reports (SARS)

Staff Augmentation

• Human Resource Support 
• Data Management and Processing 
• Project Management 
• Insightful Analytics and Dashboarding
• RFP Support
• Data Mining and Analysis

Artificial Intelligence

• CX GenAI Chatbot 
• Knowledge Bank Chatbot 

AI Data Preparation

• Data Annotation and Labeling 
• Data Classification 
• Transciption 
• Sentiment Analysis 

Consultation Services 

• CX Consulting 
• CA Consulting 

SummitNext’s pricing 

SummitNext provides flexible outsourcing and pricing options based on each client’s needs. Whether a business requires full-service support or help with specific tasks, SummitNext offers cost-effective solutions that align with their goals.

To learn more or view detailed service packages, clients can visit its official website for customized options.

SummitNext sets itself apart by blending diversity, innovation, and integrity to deliver smarter outsourcing solutions. Its multicultural teams bring fresh thinking and unique insights to every project—driving creative problem-solving and results that resonate across global markets.

Collaboration is at the heart of SummitNext’s approach. By working closely with clients and within its teams, the company fosters a culture of shared success and mutual respect. Every partnership is grounded in trust, transparency, and honest communication.

Where others rely on rigid systems, SummitNext embraces adaptability. The team actively explores emerging technologies and evolving methods to stay ahead of industry shifts and meet changing client demands.

Accountability is a cornerstone of SummitNext’s ethos. The team takes full ownership of outcomes, learns from each experience, and follows through on every commitment. With a deep-rooted passion for excellence, SummitNext doesn’t just deliver—it consistently goes beyond expectations

Ajay Agarwal (Co-Founder)

Ajay Agarwa is the Co-Founder of SummitNext and a seasoned business leader with over 20 years of global experience. He has successfully led operations, growth strategy, client services, customer experience, workforce management, financial planning, and P&L management across diverse markets, including the US, India, Malaysia, the Philippines, and Africa. 

Ajay has built and scaled high-performing teams, established new-age technology partnerships, and driven sustainable growth for global organizations. His leadership reflects a deep understanding of cross-functional business dynamics and a proven ability to deliver measurable results in fast-paced, competitive environments. 

At SummitNext, he continues to shape future-ready strategies for growth.

SummitNext showcases reviews and testimonials from clients who have directly experienced the impact of its offshore staffing solutions. 

These firsthand insights reflect the company’s unwavering commitment to quality, long-term partnerships, and delivering consistent, measurable results:

“Summitnext is a top-notch service provider with expert knowledge and innovative solutions, consistently exceeding expectations and helping businesses thrive in today’s competitive market. I confidently refer to them as experts in their field.”   – Joel Madtha, Independent Consultant

“Thanks to SummitNext Technologies’ efforts, the client generated 10 qualified leads in two months.” – Tim Lin, CEO, SEAbizs

SummitNext’s main headquarters is located in:

Block C1, Jalan PJU 1/41, Dataran Prima, 47301, Petaling Jaya, Selangor

Further, you may virtually reach out the company through the following contact information:

Website https://summitnext.com/en/

LinkedIn https://www.linkedin.com/company/summitnext-technologies/

Facebook https://www.facebook.com/summitnext

In addition, you may email them at [email protected] or call 601129800768.