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Concert8

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About

YOUR BUSINESS
PROCESS OUTSOURCING
PARTNER FOR THE
NEW ECONOMY

Delivering low cost high quality
business process outsourcing

Headquarters

-

Public or Private

Private

Seats or staff

2-10

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

10

Site traffic

83

OA ranking

-

Glassdoor rating

3.5

CrunchBase ranking

-

Details

Executive

Dennis Cruz, Country Head

Year Founded

2017

Countries of fulfillment

-

Sectors

-

Contact information

( +1) 800 909 6977

http://concert8.com/

Social media

-

About Concert8: Review and comparison

Concert8 is a Business Process Outsourcing (BPO) company based in Vancouver, British Columbia, Canada. Founded in 2017, the company prides itself on being able to provide high-quality services at competitive prices. 

Despite being a relatively new company to the BPO scene, Concert8 has a management team with over 15 years of experience. They utilize multinational operations by way of a global network spanning three countries and an Operations Center located in Manila, Philippines. 

Through an emphasis on customer service and focus on internal development, Concert8 has been able to report a revenue of $5.6 million. The company currently operates with between 10 and 50 employees. 

Concert8 Outsourcing

Concert8 emphasizes a focus on supporting clients through their outsourced back-end services and technical support handlings. Their impact in the multilingual BPO industry has allowed them to extend their services across three countries. 

Concert8’s BPO services and pricings

Concert8 utilizes the expertise of their staff to offer these BPO services:

  • Customer service
  • Technical support
  • Live chat support
  • Sales support
  • Virtual assistance
  • Back office support
  • Collections
  • Lead generation
  • Order processing
  • Dispatch and scheduling

The company is also experienced in support with travel bookings, third-party verification, transcription, app support, and claims processing.

Concert8’s pricing

Concert8 has a competitive cost structure and offers free quotes on their website for all of their services. They can be contacted via email, phone, or speak directly to a customer service representative through a live chat on their website for further inquiries.

How Concert8 outshines its competition

Concert8 is able to stand out against the competition by offering personalized service to each of their clients. The company aims to gain an understanding of their clients and their company culture, communication style, and products and services before assigning an agent to the job. 

By investing what they claim is “more time-per-hire than any leading center,” they are able to provide high-quality performance in every service they provide. The team of recruits at Concert8 undergoes a process of training that allows them to relate to customers and identify exactly what they need. 

Key executives

Christian Perkins (President and Co-founder)

Christian Perkins co-founded the company in 2017. He worked for various companies as a Director of Sales, including Fido Mobile, where he was a founding member of their Western Management team. 

Alan Yong (Co-founder)

Alan Yong is the second co-founder. He has experience as Chief Executive of Operations (CEO) in a few different fields, including telecommunications.

Dennis Cruz (Country Head)

Dennis Cruz has been the Country Head since 2017. Prior to that, he had worked in the industry for over 15 years in managerial and director positions for several other companies.

Concert8 reviews and comparisons

Concert8 is a company that provides BPO services based in British Columbia. According to Clutch.com, they have a positive review ranking of five stars, where they are notably regarded for their team’s friendliness and ability to provide helpful service.

The company is comparable to other small to midsize global BPO firms based in Canada or the Philippines, which are the two central points of operation for Concert8.

Concert8’s contact information

Concert8’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call ( +1) 800 909 6977.

References

https://www.glassdoor.com/Overview/Working-at-Concert8-EI_IE2166510.11,19.htm

https://www.crunchbase.com/organization/concert-8-solutions

Concert8 news, podcast & articles

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Concert8 videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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