$5 mil. - $10 mil.
Dennis Cruz, Country Head
About Concert8: Review and comparison
Concert8 is a Business Process Outsourcing (BPO) company based in Vancouver, British Columbia, Canada. Founded in 2017, the company prides itself on being able to provide high-quality services at competitive prices.
Despite being a relatively new company to the BPO scene, Concert8 has a management team with over 15 years of experience. They utilize multinational operations by way of a global network spanning three countries and an Operations Center located in Manila, Philippines.
Through an emphasis on customer service and focus on internal development, Concert8 has been able to report a revenue of $5.6 million. The company currently operates with between 10 and 50 employees.
Concert8 emphasizes a focus on supporting clients through their outsourced back-end services and technical support handlings. Their impact in the multilingual BPO industry has allowed them to extend their services across three countries.
Concert8’s BPO services and pricings
Concert8 utilizes the expertise of their staff to offer these BPO services:
- Customer service
- Technical support
- Live chat support
- Sales support
- Virtual assistance
- Back office support
- Lead generation
- Order processing
- Dispatch and scheduling
The company is also experienced in support with travel bookings, third-party verification, transcription, app support, and claims processing.
Concert8 has a competitive cost structure and offers free quotes on their website for all of their services. They can be contacted via email, phone, or speak directly to a customer service representative through a live chat on their website for further inquiries.
How Concert8 outshines its competition
Concert8 is able to stand out against the competition by offering personalized service to each of their clients. The company aims to gain an understanding of their clients and their company culture, communication style, and products and services before assigning an agent to the job.
By investing what they claim is “more time-per-hire than any leading center,” they are able to provide high-quality performance in every service they provide. The team of recruits at Concert8 undergoes a process of training that allows them to relate to customers and identify exactly what they need.
Christian Perkins (President and Co-founder)
Christian Perkins co-founded the company in 2017. He worked for various companies as a Director of Sales, including Fido Mobile, where he was a founding member of their Western Management team.
Alan Yong (Co-founder)
Alan Yong is the second co-founder. He has experience as Chief Executive of Operations (CEO) in a few different fields, including telecommunications.
Dennis Cruz (Country Head)
Dennis Cruz has been the Country Head since 2017. Prior to that, he had worked in the industry for over 15 years in managerial and director positions for several other companies.
Concert8 reviews and comparisons
Concert8 is a company that provides BPO services based in British Columbia. According to Clutch.com, they have a positive review ranking of five stars, where they are notably regarded for their team’s friendliness and ability to provide helpful service.
The company is comparable to other small to midsize global BPO firms based in Canada or the Philippines, which are the two central points of operation for Concert8.
Concert8’s contact information
Concert8’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call ( +1) 800 909 6977.