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AWESOME OS

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About

Awesome OS specializes in high-touch customer experience for hyper-growth internet and eCommerce companies. We believe happy employees lead to fantastic service. That is why our unique approach was built over 12 years of partnering with over 90 high-growth startups and mid-size companies through award-winning labor standards and an unprecedented focus on company culture in a way that aligns with your culture, values, and vision.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

8

Site traffic

169

OA ranking

-

Glassdoor rating

4

CrunchBase ranking

-

Details

Executive

Eric Gist, Chief Executive Officer

Year Founded

2006

Countries of fulfillment

-

Sectors

-

Contact information

0949 910 4538

http://www.awesomeos.com/

Social media

About AWESOME OS: Review and comparison

Awesome Os is a customer service provider specializing in contact center operations, back-office support, web & software development, and graphic design. The company molds a personalized customer experience for hyper-growth internet and eCommerce companies. 

With 12 years of experience working with over 90 high-growth startups and midsize companies, Awesome Os’ results-driven approach is unmatched. 

Based in Davao City, Philippines, the company works through its innovatively designed call centers to provide “customer solutions… designed to serve each company’s needs and culture.” Additionally, the size of the company is about 1,000-5,000.

AWESOME OS Outsourcing

Awesome Os is an award-winning company operating from seven offices in Manila, Davao, and Los Angeles. In 2020 the company received a Modern Retail Award for its Los Angeles-based call center.

Year after year, Newsweek recognizes several of the company’s partners as America’s Best Customer Service Companies.

Awesome Os’ clientele is loyal, with its top 10 clients using its services for over six years. Even better, the company retains a customer satisfaction score (CSAT) of 96%, which is 8% above the industry average. 

AWESOME OS’s BPO services and pricings

The company specializes in customer support services for companies in the food, fashion, cosmetics, telehealth, and technology industries. Its services include:

  • Tailored, end-to-end call customer service/call center services for
    • Voice calls,
    • Live chat,
    • Emails,
    • SMS/text, and
    • Social media.
  • Up-sell & cross-sell retention through strategic positioning of a client’s new products and services for their customers.
  • VIP white-glove service to drive its client’s brand loyalty and retention
  • Back office support for administrative functions like
    • Data entry, 
    • Pricing,
    • Feature updates,
    • Order entry, 
    • Accounting, 
    • Payroll, and
    • Logistics
  • Graphic design for menus, label creation, information leaflets, and more.

Awesome Os’s pricing Pricing for Awesome Os’s services is transparent and flexible. For more information on the company’s pricing, contact them here.

How AWESOME OS outshines its competition

The company’s personalized customer service solutions are unique because they offer:

  • Month-to-month service agreements
  • No hidden costs 
  • All-inclusive rates
  • A team that acts as a company’s extension by replicating their culture to provide consistent service

Moreover, the company provides “strong associate retention for predictability and continuity.”

 

Key executives

Eric Gist – CEO

CEO of Awesome Os, Eric Gist, has exceptional leadership skills in motivating and recruiting high-performing teams. He believes that having happy employees is equally as valuable as the company’s services. He is recognized and endorsed by many for his customer relationship management skills, outsourcing skills, and strategy skills. 

Edmund Lee – Founder and Chief Operating Officer

Founder of Awesome Os, Edmund Lee, is praised for his management, process improvement, and recruiting skills. He believes a stable company culture and satisfied employees are essential to providing exceptional services. 

AWESOME OS reviews and comparisons

With a 96% CSAT score, clients of Awesome Os commend the company for its responsiveness, ability to exceed expectations, and professionalism. One testimony, in particular, expressed that the company is “in a class of their own in the BPO industry,” emphasizing that “they truly do it all.”

AWESOME OS’s contact information

AWESOME OS’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 0949 910 4538.

References

https://www.glassdoor.com/Overview/Working-at-Awesome-OS-EI_IE2434386.11,21.htm

https://www.crunchbase.com/organization/awesome-os

AWESOME OS news, podcast & articles

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AWESOME OS videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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