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CapeBPO is the City of Cape Town and the Western Cape’s strategic business partner responsible for the growth and development of the BPO industry in Cape Town, the Western Cape, South Africa.

CapeBPO has two key functions:

  • Attract overseas companies to our shores to improve their productivity and efficiency with strong outsourced operations.
  • Facilitate the training and deployment of the youth of the Western Cape into careers within the BPO sector.

What CapeBPO offers its clients

CapeBPO works with a network of partners, organisations, and suppliers that hail from around the corner, to around the globe. This extended ecosystem supports us in executing our core functions with excellence and passion.

How CapeBPO outshines the competition

Our clients in the UK, USA, and Australia need innovative support from a customer experience point of view. Cape Town and the surrounding region have a highly capable workforce, able to service these clients effectively. If you’re looking for a city that can accommodate technology and infrastructure, effective resourcing, superb customer service, lower costs, and a higher quality of life, then look no further.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Clayton Williams, Chief Executive Officer

Year Founded


Countries of fulfillment




Contact information

082 325 1134

About CapeBPO: Review and comparison

CapeBPO is a nonprofit organization dedicated to developing BPO services and training new team members. The South African firm aims to draw BPO companies from around the globe to establish sites in Cape Town and throughout the West Cape. 

This nonprofit organization focuses on two primary functions. First, it aims to draw new BPO business to Cape Town. Second, CapeBPO trains local youth to prepare them for careers in the BPO sector.

CapeBPO Outsourcing

CapeBPO is a nonprofit organization stemming from a partnership between the City of Cape Town and the Western Cape’s government. Since its founding in 2002, CapeBPO has grown to employ around 50 people and created more than 30,000 job opportunities. Additionally, the nonprofit established an academy to provide extensive education options for local youth.

CapeBPO’s BPO services and pricings

CapeBPO works with organizations and companies around the world to attract new BPO firms to South Africa. The group also established a training academy to prepare local youth for entry-level jobs within the BPO sector. This organization also provides extensive resources and information about the industry.

CapeBPO is a nonprofit organization that supports the BPO industry but does not charge for services.

How CapeBPO outshines its competition

CapeBPO posted a manifesto on the site that highlights the company’s commitment to serving the industry.

  • Ensure the sector follows international best practices.
  • Encourage team members to develop multiple skills so that they can meet current and future needs.
  • Train local youth for future careers, which will elevate Cape Town communities.
  • Refocus vision and strategies to adapt to the post-COVID-19 world.
  • Use everything the team learned during the pandemic to expand collaborations with private and public sectors.
  • Embrace and encourage ethical sourcing.
  • Lobby for beneficial legislation to further the BPO sector goals.

Additionally, CapeBPO promotes Cape Town and the West Cape as an ideal location for outsourcing customer service. The firm notes that its team members fulfill many requirements that most companies have for customer support, including:

  • English-speaking employees with neutral accents compared to alternate locations
  • Educated and skilled staff
  • Cutting-edge technology
  • Low cost of operations compared to other locations

Cape Town also boasts a sound infrastructure that encourages business growth while making travel and connectivity simple.

Key executives

Clayton Williams (CEO)

Williams joined the CapeBPO team in 2017 as a Chief Skills Officer and eventually took over as Chief Executive Officer in April 2021. He brought more than a decade of human resources experiences to the nonprofit.

Gareth Pritchard (Chief Marketing Officer)

Pritchard originally signed on with CapeBPO as the CEO in May 2020 but shifted to the Chief Marketing Officer position in April 2021. He has extensive experience in education, Teleperformance, and employee development.

Shaheed Hendricks (Head of Operations)

Hendricks started as a Strategic Delivery Manager at Cape BPO in May 2020 but moved into the Head of Operations position by October 2020. He has significant experience in the international business world, including leadership and development roles.

CapeBPO reviews and comparisons

At the moment, we were unable to find any reviews regarding the BPO.

CapeBPO’s contact information

CapeBPO’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 082 325 1134.

CapeBPO news, podcast & articles

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