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SixEleven

3.8/5 • Glassdoor rating

Overview

Formed in 2006, SixEleven is a pioneer in the BPO industry, proudly considered as one of the first Filipino-owned solution-oriented contact center designed to provide quality services in sales, marketing, and customer support. 

With over 8,000 competent employees, all strategically placed within the well-developed techno hubs in Davao City, Digos City, General Santos City, Cagayan de Oro City, and Cebu City, we are a BPO company built ready to handle dynamic clients around the globe.

SixEleven delivers excellent inbound and outbound services and takes pride in the ability to achieve focused scalability, house an elite team of specialists attaining expert management on all scales, and flexible staff to provide tailor-fit operations for your business, without hurting your budget while maximizing efficiency. We make sure your vision is done right.

Powered by Filipino Resilience, Hospitality and World-Class Standards.

What SixEleven offers its clients

We offer solutions in a controlled working environment for all industry verticals. We target the needs of our clients to outsource work so they can focus more on developing and improving their core business. Our people embrace and love these challenges, because they understand the value we bring to our clients.

We’ve help several clients increase their revenue and decrease labor and operations cost without compromising quality and excellence. We are back up with 900+ years of combined management experience with updated executions based on data analytics and trend.

How SixEleven outshines the competition

The most important thing when outsourcing projects is to have specific goals and targets to achieve. We believe that we must always be able to reach if not exceed what is expected from us to have a long term win situation with each and every client. Operational Excellence, Stability, Ability to Scale, Innovation, Analytics, Continuous Improvement and Loyalty to our Customers.

SixEleven company structure

We are a locally owned, Davao-based BPO corporation, owned and operated by a seasoned management team dedicated towards service excellence.

Sample highlight service offering of SixEleven

“Powered by Filipino Resilience, Hospitality and World-Class Standards.”

SixEleven Global Services and Solutions takes pride as a Filipino-owned BPO company that delivers excellent inbound and outbound services ranging from lead generation, customer service, telemarketing, to technical and back-office support.

With over 20 years of experience and an outstanding growth from 20 to more than 8,000 employees today, SixEleven’s progress throughout the years is a testament to the drive and capability to guarantee that client goals are always met, as truly innovative and proven experts in sales, marketing, and customer support.

Backed-up by the ability to scale up the right resources and talents to take on large-scale operations, a loyal client base that has contributed to our growth, and operational excellence on industry management consisting of an elite team of experts and analysts, we still make sure as a progressive industry to continuously improve and innovate the further we go.

Headquarters

Mabini Street, corner Araullo Street, Poblacion District, Davao City, 8000 Davao del Sur, Philippines

Public or Private

private

Seats or staff

1,000 - 4,999

Revenue

$25 mil. - $50 mil.

Industries
  • Consumer Services
  • Ecommerce
  • Education
  • Financial Services
  • Healthcare
  • Hospitality
  • Non Profit
  • Recruiting Staffing
  • Retail
  • SaaS
  • Telecoms
  • Transportation
  • Travel

Details

Executive

Michael Bian, CEO

Year Founded

06/11/2006

Countries of fulfillment
  • Philippines
Sectors
  • Admin Support
  • Agency Contract Partner
  • Customer Service
  • Full service BPO
  • Office Leasing
  • Seat Leasing BPO
Contact information

+18555240081

https://www.sixelevenbpo.com


About SixEleven: Review and comparison

SixEleven is a Davao-Based BPO company dedicated to providing quality customer service to companies looking for experience in Sales, Marketing, and Customer Support. SixEleven is headquartered in Davao, Philippines, and has been providing services to clients since 2006.

SixEleven prides itself in unparalleled services that keep client satisfaction high. This satisfaction is accomplished by increasing productivity and efficiency, obtaining flexibility in management and staffing, and enhancing operational performance.

Starting with 20 seats in 2006, SixEleven has grown to roughly 4,500 seats and almost 8,000 employees in 2026.

SixEleven Outsourcing

With various locations in Davao City, Digos City, General Santos City, Cagayan de Oro City and Cebu City, SixEleven remains accessible to its workforce and has become one of the most easily accessed workplaces in the areas it serves.

The company expresses the importance of employee relationships and ensures the work atmosphere is one of trust, loyalty, and professional integrity.

Through multiple customer service channels, SixEleven ensures clients are well serviced and receive the benefits associated with utilizing the company’s expertise.

With over 20 years of knowledge in BPO, SixEleven has tweaked operations to fit the clients’ needs best, ensuring complete customer satisfaction.

SixEleven’s BPO services and pricings

SixEleven offers a variety of unsurpassed BPO services such as:

  • Lead Generation & Telemarketing Sales
  • Booking & Order Taking
  • Technical Support
  • Email & Chat Support
  • Inbound Customer Support
  • Data Entry & Research
  • Helpdesk Services
  • Document Processing & Quality Control Validation

Through these services, the company can offer all services required by potential clients. Each proposed service is tailored to the clients’ specific needs ensuring a unique service for every customer. 

SixEleven’s pricing

Pricing for SixEleven services is not openly available as it is based on specific services requested. However, they do provide the option to receive a free quote by providing additional information on your company’s needs.

How SixEleven outshines its competition

SixEleven focuses on flexibility, expertise, and quality excellence, making them a leading choice in BPO services. These qualities are attainable by providing:

  • Flexibility in handling varying client-specific needs. 
  • Expertise through a dedicated workforce eager to please.
  • Quality excellence by ensuring everything is completed the first time correctly. 

Work culture also plays an integral role in client satisfaction. Employees are encouraged to generate friendships and express themselves, resulting in customer service that outdoes the competition.

Key executives

Michael Bian (CEO)

Michael Bian has served as Chief Executive Officer of SixEleven Global Services and Solutions since the company was founded in Davao City in 2006. He now heads an operation that has grown from 20 seats to almost 8,000 employees across five Philippine cities.

Under his leadership the company has built a seasoned management bench and has stayed locally owned and operated throughout its expansion.

SixEleven reviews and comparisons

SixEleven is an up-and-coming BPO company that prides itself in producing results that keep clients satisfied. 

By focusing on flexibility, expertise, and quality excellence, SixEleven has continued to open itself up to growth opportunities that would not be available otherwise. A positive work culture keeps employees content resulting in a better chance to help clients in need of a professional BPO service.

SixEleven’s contact information

SixEleven’s main headquarters is located in:

Mabini Street, corner Araullo Street, Poblacion District, Davao City, 8000 Davao del Sur, Philippines

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +18555240081.

References

https://www.glassdoor.com/Overview/Working-at-SixEleven-Global-Teleservices-EI_IE665392.11,40.htm

https://www.crunchbase.com/organization/six-eleven-global-teleservices

SixEleven news, podcast & articles

SixEleven videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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