Optima Communications International Inc

We have built the most loyal and long-standing group of client relationships in our industry. By the numbers, that’s 15-20 core clients with an average tenure of 15 years, and 50% of this client base is in financial services. We’re the largest Canadian Life Insurance outsourcer, including Accident and Sickness, Health, Travel and Creditor insurance. We’re also the largest contact center BPO provider for utilities in Canada.

What Optima Communications International Inc offers its clients

We offer best-in-class service and business results in our target industry verticals, as evidenced by our dominance and client relationship tenure in those verticals.

100% of Optima staff is located within North America.

How Optima Communications International Inc outshines the competition

Business results for our clients.

Optima Communications International Inc company structure

We began in 1992 as a boutique BPO provider specializing in complex customer service outsourcing, which has resulted in a focus on utilities and financial services, and within the latter vertical, life insurance.

Currently, Optima Communications International provides Canadian contact centre outsourcing for regulated industries, including utilities, financial services, and insurance. For life insurance programs, Optima works through its specialist entity, Optima Insurance Services, whose LLQP-licensed advisors provide complete support to life insurance companies operating in Canada.