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0.0/5 • Glassdoor rating


In business for more than forty years, AnswerOne is one of the largest and without a doubt most experienced answering service in the tri-state area. We do more than answer the phones, “we make you and your company look good.”​

We’re passionate about our service and we have the awards to demonstrate our dedication. Nine consecutive years and counting, AnswerOne has been honored with the top award in customer service from Telecommunications Industry.

We love our clients, and they love us in return. So come and join the AnswerOne family and discover for yourself what is means to have our incredible team of receptionists working for your company.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Kathleen Helmer, Owner

Year Founded


Countries of fulfillment




Contact information

l 718-748-8888

About AnswerOne: Review and comparison

The friendly, helpful voice of an operator on the other end of a phone line can make or break customer service and a company’s reputation. Great customer service through virtual operators, customer service operators, and call center operators at AnswerOne is an affordable business process outsourcing option.   

AnswerOne’s receptionists don’t just pick up the phone. As part of AnswerOne’s BPO services, virtual receptionists create solutions, help resolve customers’ problems, answer questions, and connect customers with products they need.

A U.S.-based BPO firm, AnswerOne offers full-service inbound call answering solutions with fast pick-up times, custom call screening, voice mail service, IVR services, and call dispatching. AnswerOne’s cheerful and professional receptionists offer helpful support to customers as well as valuable data on who is calling and why.

This data, which AnswerOne collects and analyzes, helps companies adjust their product lines, customer service plans, and marketing strategies. AnswerOne clients can access their accounts online, email them or call about questions or concerns.

Businesses that rely on orders from inbound sales calls or customer service will find AnswerOne to be an affordable, reliable partner for BPO services.

AnswerOne Outsourcing

Based in Edinburg, Texas, AnswerOne has operators who are native English speakers as well as bilingual operators to provide the best customer service.

AnswerOne’s BPO services and pricings

AnswerOne offers BPO communications services, including:

  • Call center staffing 
  • Virtual operators
  • Customer service operators 
  • Inbound call operators for orders 

Data collection and analysis by AnswerOne gives clients the information they need in real-time to make intelligent choices.

AnswerOne’s pricing    

Staffing an in-house call center can be complicated and expensive, especially for startups. Through transparent pricing of scalable services, AnswerOne is an alternative for business process outsourcing that offers value, reliability, and affordability.

Since each company has unique communication needs, the best way to learn about AnswerOne pricing is to contact them for a free, no-obligation consultation.

How AnswerOne outshines its competition

With AnswerOne, companies don’t have to worry about losing customers because of missed calls. AnswerOne’s professional operators, each trained to be helpful, courteous problem-solvers, offer bilingual operator services.

For U.S.-based companies, as well as companies doing business in America, Mexico, and the Americas, AnswerOne provides the communications expertise needed at reasonable prices.

Clients of AnswerOne also appreciate the company’s excellent communication skills and 24-7 customer service by phone, e-mail, and through the AnswerOne dashboard.  

Key executives

Kathleen Helmer (CEO): AnswerOne’s leadership includes experienced outsourcing executives, such as Kathleen Helmer, who has exceptional leadership skills. She is dedicated to providing the best services for AnswerOne clients.   


AnswerOne reviews and comparisons

AnswerOne offers top-level communications services as a business process outsourcing firm. Their professional operators provide call center staffing solutions for companies of all sizes. The AnswerOne difference is in the professionalism, data analytics, and communication between AnswerOne and its clients.   

AnswerOne is a trusted partner for companies that outsource their customer service and inbound orders. With transparent pricing and scalability, AnswerOne is a call center staffing solution for companies of all sizes. 


AnswerOne’s contact information

AnswerOne’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call l 718-748-8888.

AnswerOne news, podcast & articles

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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