Konnect BPO

Konnect BPO Technologies (Pvt) Ltd (Konnect BPO) is a business process outsourcing and customer experience provider headquartered in Dehiwala, Colombo, Sri Lanka. Founded in 2016 by Azath Zarook, who serves as founder and CEO, the company has grown from a small start-up into a large operation supporting businesses in the US, UK, Canada, Australia and other international markets.

Konnect BPO’s contact centre services cover inbound and outbound calling, live chat, email support, technical support, IT help desk, sales support and administration, across both voice and non-voice channels. Its inbound operation runs 24 hours a day, 365 days a year, with trilingual agents, and uses skills-based routing to send callers to the agent best qualified for their issue, which the company says reduces transfers and speeds up resolution.

Beyond customer service, the company provides recruitment process outsourcing, HR outsourcing, payroll processing, HRIS management, background verification, manpower and staffing solutions, finance and accounting support including bookkeeping, reconciliation and accounts payable and receivable, data processing and wider back-office operations. It also lists AI implementation for customer experience among its specialisms.

The company describes its approach as building dedicated, goal-oriented teams aligned with each client’s objectives, summed up in its promise to build, assist, manage and promote. Its leadership includes a director of finance, a director of operations, a vice president of operations and a head of quality and training.

According to the company, it employs more than 600 professionals and has seating capacity for over 1,000 across multiple facilities. Its website reports more than 25 prominent clients and over 25,000 calls handled daily, and states a strict adherence to global regulatory standards.

Konnect BPO works across banking and finance, healthcare, e-commerce, telecommunications, travel and retail. It suits companies in English-speaking markets that want a single offshore partner for multichannel customer support combined with HR, finance and back-office processing.

Konnect BPO’s main headquarters is located in:

No 107,Galle Road,Dehiwela, 10350, Colombo, Western, Sri Lanka

Further, you may virtually reach out the company through the following contact information:

Website https://www.konnectbpo.com

LinkedIn https://www.linkedin.com/company/konnect-bpo-technolgies-pvt-ltd/

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