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ShoreAgents

4.9/5 • Glassdoor rating

Overview

ShoreAgents was created by Stephen Atcheler, a successful Real Estate business owner who discovered the benefits of hiring talented staff from the Philippines. He started with just one team member and quickly grew his team into a competitive force that left his rivals wondering how he was achieving so much. At ShoreAgents, we share Stephen’s formula with our members, offering a unique system for finding, managing, and improving the performance of remote teams. While our system can benefit any business, we are passionate about serving the Real Estate industry that has supported us in the past and present. We have members worldwide, including Australia, New Zealand, the United States of America, Canada, and the United Kingdom, who use our teams to gain a competitive edge in their local markets.

What ShoreAgents offers its clients

Looking to take your business to the next level? Look no further than ShoreAgents, where we have a unique approach to outsourcing that sets us apart from the competition. Our founder, Stephen Atcheler, came from the real estate space and has firsthand experience with many other BPOs. He has developed a method that delivers results and makes us the best in the industry.

Our recruitment strategy is a key factor in our success. Unlike other BPOs, we don't just hand over any resume to you. We process over 1000 candidates every month and attract them through embodied methods, not just online job portals. We filter and test every candidate, complete full professional reference checks, and have them do a video introduction to ensure they are suitable for the role. Once they pass our tests, we set up a company interview and guide you through the process to ensure you choose the right person.

But our unique approach doesn't stop there. We have a three-tiered performance measuring approach that ensures your staff are performing at their best. We conduct weekly check-ins with your staff, monthly catch-ups, and performance reviews conducted by you, the client. Our dedicated success team is always on hand to help with anything you need, from process to buying birthday cakes for your team. We take care of all other aspects so you can be left to making your team member more productive and growing your business.

Join our members across the globe and use our team as your very own competitive advantage. We serve clients in Australia, New Zealand, the United States of America, Canada, and the United Kingdom. Let us guide you through the outsourcing journey and make it a successful one. Choose ShoreAgents today.

How ShoreAgents outshines the competition

At ShoreAgents, we stand out from our competitors by following the approach that our director used when he ran his successful property management business in the real estate industry. While many companies in our field settle for doing the bare minimum, we believe in going above and beyond for our clients. By providing exceptional customer service, we ensure that our clients receive the best possible experience with us and are more likely to refer others to our business.

We also prioritize the well-being and satisfaction of our staff, recognizing that they are the backbone of our company. To this end, we foster a positive and engaging work culture that motivates our team members to perform at their best and stay with our company for the long term. We offer a range of perks and benefits, from monthly games and team-building events to free lunches and travel opportunities. Our focus on staff retention means that you can rely on us to provide you with highly skilled and committed agents for your outsourcing needs.

When choosing a partner for outsourcing services, it's crucial to consider the company's approach to staff retention and management. With ShoreAgents, you can be confident that our team is motivated and committed to delivering outstanding results for your business. Whether you need help with a complex task or simply want to streamline your operations, our success team is here to support you every step of the way. Choose ShoreAgents for a successful outsourcing journey that exceeds your expectations.

ShoreAgents company structure

ShoreAgents consists of four business partners, with one partner actively involved in the day-to-day operations of the business. Although our company is registered in the Clark Freeport Zone in the Philippines, it is entirely Australian-owned and operated.

Sample highlight service offering of ShoreAgents

Our outsourcing journey is guaranteed to succeed. Choosing the cheapest service may actually end up costing you more in the long run. We offer a standout deal that ensures your success without compromising on quality.

Headquarters

Unit 2F-2 Philexcel Business Centre 6 Philexcel Business Park M. Roxas Highway Clark Freeport Zone, 2009, Angeles City, Pampanga

Public or Private

private

Seats or staff

500

Revenue

1.5 to 2 Million USD

Industries
  • Real Estate

Details

Executive

Stephen Atcheler, Managing Director

Year Founded

01/01/2019

Countries of fulfillment
  • Philippines
Sectors
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
  • Engineering & Architecture
  • Finance & Accounting
  • Full service BPO
  • Outsourcing Consultancy
  • Specialized BPO Vertical
Contact information

+61 488 845 828

https://www.shoreagents.com


About ShoreAgents: Review and comparison

ShoreAgents Offshore Real Estate Solutions is a Business Process Outsourcing (BPO) services provider owned and operated by Stephen Atcheler, a well-known Australian real estate business owner. This BPO company serves real estate clients in Australia, the United Kingdom, the United States, New Zealand, and Canada.

The team at ShoreAgents is composed of experts in the real estate industry and is committed to aiding real estate companies scale their business through offshoring solutions.

ShoreAgents Outsourcing

ShoreAgents is Australian-owned and operated and is the only BPO solution provider whose daily operations are overseen by a successful real estate director. This company focuses on providing expertly-trained, high-skill staff to support real estate organizations in every aspect of the industry.

This BPO solution provider advertises for the positions real estate companies need filled, then tests and trains potential staff members. Clients then choose staff from this educated, well-trained pool. 

ShoreAgents’s BPO services and pricings

Our company specializes in providing services to the real estate industry and related sectors. We offer a broad range of roles for companies involved in real estate, such as real estate agencies, property managers, property development companies, real estate marketing firms, real estate software companies, strata management, and real estate investment firms.

One of our most popular services is offering virtual assistants for real estate businesses, whether for property management or real estate sales agencies. Our virtual assistants can help manage property sales, marketing, and social media, as well as handle tasks related to property management, such as managing arrears and lease renewals.

We also cater to property development companies and provide specialized roles such as 3D visualizers, architects, drafters, contract administrators, and compliance officers. Additionally, we support large marketing companies and provide customer service, technical support, and sales support related to the online real estate business.

Overall, we offer various services related to the real estate industry, and we can source the right talent to fit any role needed. In addition, we have extensive knowledge of the intricacies involved in every real estate industry sector and can provide our clients with the best possible solutions.

Shoreagents’ pricing

ShoreAgents offers remote staffing services, and their pricing structure has three components: the one-off Setup Fee, the ongoing Membership Fees, and the Staff Costs.

The Setup Fee is a one-time payment that covers job advertising, screening and testing of candidates, pre-qualification company interviews, endorsement, client interviews, job offers, and pre-employment onboarding. The amount of the Setup Fee is determined by the number of remote workers you hire through ShoreAgents.

The ongoing Membership Fees are based on how many remote workers you hire through ShoreAgents. There are four levels of membership: Standard, Bronze, Silver, and Gold, with discounts ranging from 9% to 31% off the standard rate. The more workers you hire, the lower your ongoing fees per worker will be.

The Membership Fee covers onboarding, staff payroll, time tracking, employment contracts, workstation, computer, high-speed internet, backup generator, secure facility, account manager, office space, CCTV, staff and client coaching, staff engagement, western management, HR software, 24/7 IT support, training/conference rooms, and data security.

The Staff Costs cover the worker’s salary, employment benefits, government charges, overtime and undertime, public holidays, annual leave, HMO medical costs, 13th month pay, and bonuses. ShoreAgents is transparent with what remote workers are paid, and all additional costs are broken down and included in the monthly invoice.

Overall, ShoreAgents provides transparent and flexible pricing, with discounts for larger teams and a clear breakdown of all costs involved in hiring remote workers.

How ShoreAgents outshines its competition

Our team of experts has a deep understanding of all facets and fields of real estate, which means we can handle any job role you need to fill. When it comes to customer service, we pride ourselves on outshining our competition and overdelivering on our promises.

If you’re considering outsourcing for the first time, it’s crucial to have a clear understanding of your intentions and to define your job role. You’ll also need to think about the systems you’ll use to manage your team remotely, such as VoIP services or productivity tools like ClickUp, Asana, AirTable, or Monday. These tools are critical to your success, and we can help you identify the best options for your business.

Before you get started, we recommend having a conversation with one of our team members. We’re always open to discussing your needs and offering guidance on the outsourcing process. Our discovery calls are free, and we’re happy to spend 45 minutes to an hour explaining how outsourcing can benefit your business. We would be thrilled to have you partner with us here at ShoreAgents, and we look forward to helping you achieve your outsourcing goals.

Key executives

Stephen Atcheler (Managing Director)

Stephen Atcheler has served as the managing director of ShoreAgents since December of 2018. He has worked as a real estate agent, a sales specialist, a CEO, and show host for an educational series on real estate offshoring.

He also currently serves as co-founder of CloudPM Party Limited, founder of LoveProperty.TV, and a partner with Purple Powered VA.

ShoreAgents reviews and comparisons

At ShoreAgents, we pride ourselves on providing exceptional outsourcing services to our clients. Our success is evident in the positive feedback we receive from satisfied customers like:

  • Andrew Lochhead from Century 21 Rich River Real Estate, who is constantly impressed by the capabilities of our team in the Philippines.
  • Christel Renton from Mi Property Group appreciates the support and training provided by ShoreAgents in setting up new systems and processes to make outsourcing more effective.
  • Kevin Turner from Real Estate Talk / Real Estate Uncut has benefited from streamlined procedures that are completed almost without supervision, thanks to the systems and processes introduced by ShoreAgents.
  • Levi Turner from Bellarine Property has experienced a 25% increase in volume of appraisal listings and sales, a testament to the efficiency and effectiveness of our outsourcing services.
  • Steve Lovegrove from Professionals McDowell Real Estate acknowledges that outsourcing can change the dynamic of a business and make it more competitive in a demanding market.
  • Michael Garside from Harcourts Dapto has successfully used ShoreAgents to support his Real Estate Sales business for five years, and is amazed at how quickly his new VA is up to speed.
  • Tash Poole from BoxBrownie appreciates the amazing support provided by Stephen and the ShoreAgents team throughout the outsourcing process.
  • Jason Gard from Jason Gard Real Estate has been able to streamline his back office tasks, allowing him to focus on his role.
  • Jonathan Curreri from Crowdcopia highly recommends ShoreAgents, having been impressed with his first hire who exceeded expectations.
  • Jon Beaulieu from JBMP Group had a great experience with the recruitment process, which was smooth and presented prequalified candidates to interview.
  • Brett Ayles from Reside Real Estate is grateful for the reliability and experience of the ShoreAgents team, which has become a key part of their operations.
  • Luke Newton from LockedOn regrets not hiring a VA sooner, and is loving the new VA who has been with them for just two weeks.
  • Pernell Callaghan from Arizto Real Estate is extremely happy with the service provided by ShoreAgents, and plans to use them for other companies in their network.
  • Peter Forbes from #1 Property Centre appreciates how ShoreAgents helped him work with outsourced workers and become more mobile.
  • Cindy Armour-Helm from Better Homes and Gardens Real Estate Capital Area wishes she had used ShoreAgents from the start, as they are heads and shoulders above the rest.
  • Phil Knight recommends ShoreAgents for their efficient, proactive approach to customer service and support for both clients and employees.

These positive testimonials demonstrate how ShoreAgents has been able to provide exceptional outsourcing services that have helped businesses streamline their operations, become more efficient and effective, and grow their operations. We look forward to providing the same level of service to more clients in the future.

ShoreAgents’s contact information

ShoreAgents’s main headquarters is located in:

Unit 2F-2 Philexcel Business Centre 6 Philexcel Business Park M. Roxas Highway Clark Freeport Zone, 2009, Angeles City, Pampanga

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +61 488 845 828.

References

https://www.glassdoor.com/Overview/Working-at-ShoreAgents-EI_IE4192246.11,22.htm

https://www.crunchbase.com/organization/shoreagents

ShoreAgents news, podcast & articles

ShoreAgents videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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