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Aptara

Overview

Aptara is a global business process outsourcer (BPO) with 35+ years of experience specialized in onshore and offshore deployments for customer & technical support as well as back-office roles. Aptara is a full-service BPO deploying 18,000+ agents across 10 global delivery centers “onshore” in the USA and “offshore” in India. Aptara is fully-certified to support any type of project, and in 2024 was recently recognized as a top staffing and outsourcing firm by Outsource Accelerator. As a large, multi-national BPO that is a subsidiary of an even larger, publicly traded corporation on the London Stock Exchange – iEnergizer – Aptara has established relationships leading technology providers and access to state-of-the-art infrastructure that ensures successful delivery of onshore, offshore, and remote/WFH project.

What Aptara offers its clients

Aptara offers 35+ years of outsourcing services onshore and offshore in the USA and India. Our delivery centers in India deploy cost-competitive, highly-technical teams while maintaining high caliber service & delivery levels. Agents are extremely proficient to ensure no loss of quality or operational SLA's, meanwhile we partner with leading tech companies to provide the best technical solutions available, such as Omni-Channel CX capabilities aimed at optimizing each client touchpoint across the entire customer journey to fortify overall customer experiences, enhance relationships, improve service levels, optimize cost efficiencies and drive continuous growth.

How Aptara outshines the competition

Aptara outshines competition by developing extremely bespoke proposals that oftentimes come in at more competitive costs than our competitors, thanks to our extensive team of 18,000+ agents stationed onshore in the USA and offshore in India. Aptara has the infrastructure and technology to provide some of the most competitive rates in the industry while maintaining high quality service levels at no start-up cost to our clients, ensuring smooth and seamless ramp up of operations.

Aptara company structure

Aptara is a global business process outsourcer (BPO) with 35+ years of experience specialized in onshore and offshore deployments for customer & technical support as well as back-office roles. Aptara was founded by 3 entrepreneurial brothers in 1988 and has since grown to a multi-billion dollar, multi-national BPO that is a subsidiary of an even larger, publicly traded corporation on the London Stock Exchange - iEnergizer - granting us partnerships with leading technology providers and access to state-of-the-art infrastructure that ensures successful delivery of onshore, offshore, and remote/WFH projects.

Sample highlight service offering of Aptara

BPO deployment for as little as $800/month per agent. Aptara's "best deal" service offering is a deployment of offshore agents (with a mix of onshore, depending on client's need). Calibrating the exact percentage of onshore agents vs. offshore agents depends on the unique needs and preferences of each client. Aptara can deploy your team 100% offshore, 100% onshore, or a mix of both to take advantage of cultural/regional benefits and also stereotypes and preferences of customers.

Headquarters

3110 Fairview Park Drive, Suite 900, 22042, Falls Church, VA

Public or Private

public

Seats or staff

8000

Revenue

1300000000

Industries
  • BPO
  • BPO industry
  • Business Consulting and Services
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Education
  • Educational Businesses
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Game Dev & Support
  • Hardware Tech/IT
  • Healthcare
  • IT Services and IT Consulting
  • Manufacturing
  • Non Profit
  • Payroll
  • Pharmaceutical
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel

Details

Executive

Felipe Toso

Year Founded

06/17/1988

Countries of fulfillment
  • India
  • United States
Sectors
  • Admin Support
  • Customer Service
  • Data Analytics and AI
  • Engineering & Architecture
  • Finance & Accounting
  • Full service BPO
  • IT Services and IT Consulting
  • Online Gaming
  • Outsourcing Consultancy
  • Retail
  • Software & Application Development
  • Telecommunications
Contact information

7039657435

https://www.aptaracorp.com/

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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