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A premier business process outsourcing firm, MicroSourcing provides outsourcing solutions with a difference. The company was formed in 2006, and has nearly four thousand employees working from six office locations spread across Manila and Cebu. The company caters to nearly 160 clients, from small start-ups to large conglomerates. With multiple ISO certifications, including ISO 9001 and ISO 27001, the company is certified to provide outsourced services to healthcare, financial services and insurance broking firms globally. In 2014, 50% of the stakes at MicroSourcing was acquired by Salmat, a leading provider in the field of customer management in Australia and New Zealand, with the takeover being completed in 2016.
MicroSourcing offers a unique method in the business process outsourcing industry. MicroSourcing provides services whereby a client can set up their own business unit in the Philippines, with minimal infrastructure investment – MicroSourcing being the one who would use its resources to create an offshore business entity for the client. The company provides advisory support, recruitment and HR management services, support for the movement of expats, and also provides other infrastructure facilities such as office space, furniture, computers and hardware, telecommunication equipment and so on. With this strategy, the client has control over how the offshore unit shapes up and operates.