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4.0/5 • Glassdoor rating


MicroSourcing is a leading outsourcing provider in the Philippines, helping over 500+ active clients reduce costs, improve efficiencies and grow sustainably through the support of offshore teams. A part of the Probe CX Group, MicroSourcing has 8,000+ staff operating within 11 purpose-built hubs strategically located for the best access to Manila’s talent pool.

What MicroSourcing offers its clients

MicroSourcing builds full-time, dedicated teams in the Philippines for its clients. They take care of everything on the ground including recruitment, infrastructure and operations through their fully furnished, state-of-the-art facilities. MicroSourcing is also ISO-certified.

MicroSourcing partners with businesses of all sizes to help them in local and global marketplaces, providing access to skilled and experienced offshore talent that saves up to 70% of total operational costs.

How MicroSourcing outshines the competition

MicroSourcing stands out as the leading choice for managed operations in the Philippines, setting the benchmark for excellence in the industry. With a rich legacy as the pioneer and largest provider of outsourced services in the country, we have a proven track record of delivering exceptional results.

What sets us apart is our unwavering commitment to providing a-class facilities located within purpose-built BPO hubs in Manila, strategically positioning our clients to access top-notch talent pools. Our dedication to quality is evident through our ISO certifications, including ISO/IEC 27001:2013 for Information Security Management Systems and ISO 9001:2008 for Quality Management Systems, ensuring the highest standards of service and data security.

As a part of the Probe CX Group, a leading tech-powered, global customer experience organisation, we leverage the group’s extensive expertise and resources to deliver unparalleled solutions. Additionally, we prioritize the well-being and growth of our team members, investing in a meticulously managed and funded employee engagement program. This holistic approach fosters professional and personal development, effectively reducing attrition.

MicroSourcing company structure

MicroSourcing is 100% owned by the Probe CX Group, a leading global customer experience and digital transformation organisation, with over 18,000 employees across five countries. MicroSourcing itself has over 500 active clients and 8,000+ employees currently working for organizations worldwide.


18th Flr, Picadilly Star Bldg., 4th Avenue corner 27th St., Bonifacio Global City, Taguig, Metro Manila 1634, PH

Public or Private


Seats or staff



$500 mil. - $1 bil.





Haidee Enriquez, CEO

Year Founded


Countries of fulfillment
  • Philippines


Contact information

+63 2 4371000

About MicroSourcing: Review and comparison

MicroSourcing was founded in 2006 and was one of the firsts to pioneer a new method of outsourcing. The concept entails establishing a foreign subsidiary of your firm and hiring a local specialist to handle facilities, recruitment, IT, HR, and labor regulations. At the same time, you maintain quality and productivity control.

With 250 active clients and 4,500 employees, they are the Philippines’ most essential and experienced outsourcing service. The company works out of purpose-built, class-A premises strategically positioned to access Manila’s brightest minds. Probe, their Australian parent business, backs them up and is certified by the ISO.

MicroSourcing Outsourcing

Philip Kooijman, a Dutch business strategist and information technology professional, established the firm in 2006. Philip had substantial, hands-on experience with offshoring even back then, having started and headed a company that ran a distribution center in the Philippines. 

He founded the company to bring offshore to the rest of the world. MicroSourcing grew from 14 people in its first year to 38 in 2007. The firm continued to expand rapidly, and by 2013, it had approximately 2,000 workers, a social responsibility fund, an efficient recruitment referral engine, and a training institute. The company also created two additional distribution locations in the Philippines and a Sydney, Australia-based office.

MicroSourcing’s BPO services and pricings

MicroSourcing is a leading and efficient offshoring provider that provides the following services:

  • Training
  • Recruitment
  • Assessment Tools
  • Performance Management
  • Flexible Staff
  • Labor Relations 
  • BPO Services

The firm provides BPO services to many industries such as the banking and insurance sector, education, e-commerce, telecommunications, and logistics. The company offers services to firms all around the world. 

MicroSourcing’s pricing

MicroSourcing doesn’t have a set pricing plan for its services. Each client that patronizes them gets a custom quote. The quote depends on the services you need, which means you need to contact a member of the company to know how much you’ll spend. In general, their pricing is divided into two:

  • Direct Employee Cost is the total cost of hiring each employee. It includes the employee’s salary, taxes, insurance, and benefits. 
  • Service fees are the amount that companies will pay for the services, like the employee’s facilities.

How MicroSourcing outshines its competition

MicroSourcing’s outsourcing solution is one-of-a-kind, and they were the first in the Philippines to offer it. 

  • To create your team, they’ll help you hire local talent. 
  • You’ll never have to worry about furnishings, technology, or maintenance because the facilities are well-maintained. 
  • To keep your employees safe and your organization functioning, they’ll help create risk management and disaster recovery plans. 
  • Their expert IT assistance is available 24 hours a day, 365 days a year, for maximum uptime.
  • Framework for professional performance management and discipline. 
  • Hundreds of training and development programs are available at MicroSourcing University.
  • Employee engagement activities for professionals.

Key executives

Haidee Enriquez (Private Chief Executive Officer)

Haidee Enriquez has over 18 years of management and leadership experience in the Philippines’s Contact Center and BPO business, with responsibilities ranging from local to regional to worldwide. 

She promotes rural expansion and talent development. She is passionate about presenting the Filipino workforce’s abilities and talents and providing the company and its MicroSourcing partners with a high level of service, performance, and commercial outcomes.

Sean Baker (Head of Sales – Australia & NZ)

Sean Baker has more than 20 years of sales and executive management expertise in MicroSourcing, having built businesses in New Zealand, Australia, and the United States. 

Baker has worked in business development, marketing, and sales executive roles before joining the company. Baker has worked with their clients since joining MicroSourcing in 2016 to explore possibilities to decrease costs and increase efficiencies.

MicroSourcing reviews and comparisons

MicroSourcing has a lot of positive reviews, both from clients and employees. As the biggest offshore outsourcing company, it is better suited to large companies, but smaller companies can also patronize them. The firm doesn’t have a standard pricing list, so fees differ with each client. 

There are currently no comparisons for MicroSourcing BPO, but comparing them to any large BPO company will give you accurate results.

MicroSourcing’s contact information

MicroSourcing’s main headquarters is located in:

18th Flr, Picadilly Star Bldg., 4th Avenue corner 27th St., Bonifacio Global City, Taguig, Metro Manila 1634, PH

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +63 2 4371000.


MicroSourcing news, podcast & articles

MicroSourcing videos & images

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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