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Abacus Cambridge Partners

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About

Abacus is a technology, consulting, and outsourcing firm Headquartered in the UK, offering future-ready solutions to its clients across the globe. At Abacus, we believe that forces of change are increasing exponentially and that enterprises need to act smarter, more decisively, and faster to keep up with this change and capture the opportunities that present themselves at any given time. With this inspiration, we partner with our customers, technology leaders, and talent and innovate together to unlock new possibilities. Leveraging expertise across diversified industries and all business functions, we help our customers to accelerate business transformation by converting ideas into innovative, secure, and scalable business solutions

At Abacus Outsourcing, we have more than 2000 contact center agents, operating from our 3 global delivery centers, serving over 45 of our customers, including Uber and True Bill. We generate over $100 million in sales for our clients and annually manage over 10 million email interactions, 20 million inbound calls, 26 million outbound calls, 7 million social media interactions, and 5 million chat interactions.

What Abacus Cambridge Partners offers its clients

At Abacus BPO, we pride ourselves on generating an unweavering experience for the customers of our clients by ensuring self-sufficiency within our team. We ensure this self-sufficiency by working in collaboration with our clients in not only learning and enhancing our knowledge base in order to expertly serve the customers but also work side by side exercising our consulting muscle in enhancing the processes in place to ensure the end users' customer experience is constantly improving.

How Abacus Cambridge Partners outshines the competition

We believe in partnership and not a client/vendor relationship. This is why we have been able to win the trust of our customers over the years that our first client who started working with us 20 years ago is still trusting us to be their partner of choice.

Abacus Cambridge Partners company structure

Abacus is a privately held company with member firms in the US and the Middle East. Since 1987, Abacus has pioneered the business transformation services industry in the region. We are primarily a Consulting, Technology, and Outsourcing company with over our 30-year of experience. We have evolved through a focus on building deep partnerships with global leaders and sustained investment in widening our global reach.

We have constantly been expanding our operations and currently have offices in 5 countries, serving over 600 enterprise clients across the globe, with a special focus on emerging markets. We are passionate about partnering with our clients as advisors, consultants, technology specialists, systems integrators, and outsourcers. For the people at Abacus, fulfillment is seeing our clients transform into truly great organizations.

Sample highlight service offering of Abacus Cambridge Partners

Generate over $100 million in sales in the financial sector including banking, microfinance, and fintech.
Top Outsourcing and Innovation Partner for our clients in Financial Services
Improved NPS from -35% to 45% for one of our clients.
Improved CSAT by 50 points
Reduced contact rate by 30% or KYC
30% more revenue/ticket generated compared to other outsourcing partners
70% success rate on bill negotiation and recovery calls.
99.7%+ compliance on the success rate
Over 80% of Mobile Wallets Initiated
through Abacus for one of our clients
Our clients rely on us for key product and project launches because of our industry experience

Headquarters

Two Kingdom Street, 6th Floor, Paddington, W2 6BD, London

Public or Private

Private

Seats or staff

1,000 - 1,200

Revenue

$10,000,000

Industries
  • Ecommerce
  • Education
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Game Dev & Support
  • Government
  • Healthcare
  • Hospitality
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel
  • Utilities

Highlights

Domain Authority

30

Site traffic

338

OA ranking

-

Glassdoor rating

4.3

CrunchBase ranking

-

Details

Executive

Abbas Khan, CEO

Year Founded

01/01/2008

Countries of fulfillment
  • Pakistan
Sectors
  • Customer Service
  • Full service BPO
  • Specialized BPO Vertical
Contact information

+15162188723

https://abacuscambridge.com/

Social media

About Abacus Cambridge Partners: Review and comparison

Abacus Cambridge Partners began in 2017 and maintains its headquarters in the United Kingdom. The company combines the power of technology and business process outsourcing to deliver transformational, modern solutions. Abacus Cambridge Partners works with thought leaders like Vonage and Snap Logic. 

The organization is privately held and has a staff roster of 56. According to ZoomInfo, Abacus Cambridge Partners’ annual revenues are under $5 million. Its main offices are in London. 

Abacus Cambridge Partners Outsourcing

Abacus Cambridge Partners prides itself as a transformation partner. The company serves a dynamic range of industries, and their solutions not only revolutionize business processes but daily lives. Some of the industries Abacus Cambridge Partners partners with include retail, financial services, government, and telecom. 

Part of the organization’s mission is to change how businesses operate in the future. Abacus Cambridge Partners has been active for 32 years and has developed rich knowledge in what the company does.

The goal behind the company’s services is to help businesses work smarter, more efficiently, and with decisiveness.

Abacus Cambridge Partners’s BPO services and pricings

The services and solutions that Abacus Cambridge Partners offers include:

  • Enterprise resource planning (ERP)
  • Human capital management
  • Customer relationship management and experience (CX)
  • Data management and analytics
  • API management and microservices
  • AI and robotic process automation
  • Identity and access management
  • Business process outsourcing
  • Enterprise cloud services
  • Application development

While these solutions are heavily invested in technology, technical processes, and automation, Abacus Cambridge Partners is about matching these resources with clients’ strategies. There is a human component to the company’s approach. It also uses disruptive tactics to help businesses deliver better customer experiences.

Abacus Cambridge Partners’ pricing

While the company’s website does not list pricing for its various solutions, Abacus Cambridge Partners does offer demos. The site also has a contact form for additional information, as well as contact information for each of the company’s offices.

This includes the London, New York, UAE, and Saudi Arabia locations. More than likely, pricing is dependent on the scale of the client’s needs, in addition to the individual solutions.

How Abacus Cambridge Partners outshines its competition

Abacus Cambridge Partners has a wealth of experience with global clients. The company’s team has in-depth knowledge of how worldwide operations run and is focused on driving change. Abacus Cambridge Partners knows how to execute the latest tech and is a forward-thinking organization.

The company is not going to deliver a run-of-the-mill solution. It’s going to get a company to think about why its operations are the way they are. Abacus Cambridge Partners will identify and drive transformations that deliver results.

Key executives

Abbas Khan (CEO)

Abbas Khan has been the CEO of Abacus Cambridge Partners since 2019. However, he’s also been a director, partner, or board member since 2003. He has a Bachelor of Arts in Mathematics and Computation from the University of Oxford.

Abacus Cambridge Partners reviews and comparisons

We recommend comparing the company to other organizations that deal with managed IT solutions.

Abacus Cambridge Partners’s contact information

Abacus Cambridge Partners’s main headquarters is located in:

Two Kingdom Street, 6th Floor, Paddington, W2 6BD, London

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +15162188723.

References

https://www.glassdoor.com/Overview/Working-at-Abacus-Cambridge-Partners-EI_IE4260867.11,36.htm

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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