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VA Platinum

3.9/5 • Glassdoor rating


VA Platinum is an Australian contact centre company located in Cebu City, Philippines. They offer co-managed virtual assistant services to Australian clients. Most of their support services include digital marketing, financial, mortgage broking, real estate support, and back-office administrative. 

VA Platinum office

VA Platinum’s office sits on the 11th floor of eBloc 5, a mid-rise office building in Cebu IT Park, Cebu City. Being inside the IT park, the building is near restaurants and commercial establishments and is right in front of the Living World Chapel. It is also across the Garden Bloc, an open area where different events are held.

VA Platinum address

11F eBloc 5 Inez, I. Villa St, Cebu City, 6000 Cebu, Philippines



Public or Private


Seats or staff



$5 mil. - $10 mil.





Brian Jones, CEO

Year Founded


Countries of fulfillment




Contact information


About VA Platinum: Review and comparison

VA Platinum helps Australian business owners by providing efficient and economical virtual assistant services from the Philippines. VA Platinum is ideal for companies that need staffing expertise unavailable in their community or not accessible due to budget constraints. 

VA Platinum Outsourcing

As the Philippines’ number one employer of choice, the workplace embodies the work hard, play hard mentality. Situated in the heart of Cebu’s IT park business district alongside tech giants like Google and Telstra, the Philippines is an ideal location for business process outsourcing centers. 

Modern technology, an educated workforce, and low living costs have made Cebu a popular investment spot over highly congested Metro Manila hubs.

VA Platinum’s BPO services and pricings

The company’s highly skilled and diverse workforce enables VA Platinum to offer virtual assistants in a wide array of business service areas, including:

  • Financial Planning
  • Mortgage Broking
  • Bookkeeping and Accounting
  • Digital Marketing & E-Commerce
  • Sales & Telemarketing
  • IT & Startups

Almost all VAs have worked in these and other related industries to offer their clients the expertise they need while reducing the financial burdens that accompany traditional assistants. 

VA Platinum’s pricing

The company’s transparent pricing invites clients to a holistic look at services and pricing and makes cost comparisons easy and efficient. As a result, most clients save up to 70% in costs and overhead compared to hiring in-house support.

VA Platinum bases its fee structure on a flat fee plus an exchange rate variance, along with a commitment fee they reimburse when the VA begins their assignment. The compensation varies depending on the employee’s skills and experience, and there are never any long-term contracts.

How VA Platinum outshines its competition

VA Platinum’s commitment to employee satisfaction and client happiness means it consistently outshines the competition. As a result, major companies have experienced unprecedented growth due to the company’s commitment to excellence and efficiency. 

As outsourcing experts, VA Platinum’s proprietary 5-step methodology gives clients the confidence to trust team members with sensitive data and ensure that all employees have the support they need to excel in their assignments. The company’s Gold Standard for Recruitment and our 6 Steps Recruitment Process also ensures employees are vetted appropriately and results in longer-term employees committed to growing a career within the company.

Key executives

Brian Jones (Founder and CEO)

Brian is the founder and CEO of VA Platinum. He leads a professional team of virtual assistants and is a nominee for the Best Contact Centre Executive in the 2021 Contact Center World Awards. 

Brian’s work ensures the company aligns with the UN’s Sustainability Goals with a critical focus on ensuring that the team and their families never suffer poverty, hunger, or poor health.

Ed Arguelles (COO)

Ed has served as the Head of On-Site Operations in the Philippines for the last six years and is a graduate of the University of San Carlos. Ed’s role encompasses overseeing a team of more than 300 employees, over one hundred clients, and nearly a thousand systems and documents. 

VA Platinum reviews and comparisons

With more than 130 clients, the positive reviews and feedback from companies of all sizes indicate VA Platinum’s ability to tackle the most complex projects and exceed expectations. 

The CEO of Spotter Financial acknowledged the team’s positive environment and hard work in a five-star review. At the same time, a Senior Director at Rocket Financial described the experience of working with the company as a “leap of faith” but has never looked back. 

VA Platinum’s commitment to enhancing its staff quality of life, creating an inclusive work community, and equipping clients to scale and grow makes them an excellent choice for Australian companies. 

VA Platinum’s contact information

VA Platinum’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call .

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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