Contacts Plus Spike

Contacts Plus Spike (Contacts+ by Spike) is a Cairo, Egypt–based contact center and outsourcing company that helps businesses build stronger customer relationships while scaling their operations efficiently.

The firm delivers integrated solutions across inbound customer support, outbound sales, full BPO operations, HR outsourcing, and IT support.

The company was built on the legacy of Contacts Plus, established in 2004 with a strong reputation for operational excellence and customer-focused service

Contacts Plus Spike was launched to combine that legacy with modern technology and global best practices, giving businesses flexible, scalable, and high-quality outsourcing solutions.

With its own state-of-the-art call center operating since 2023 and more than 20 years of expertise in contact center training across the MENA region, Contacts Plus Spike now partners with organizations in the USA, Canada, Kuwait, UAE, KSA, and Qatar, delivering multilingual, reliable, and scalable contact center solutions.

Contacts Plus Spike brings together highly trained teams, advanced CRM and communication systems, and a performance-driven culture, with operations guided by internationally recognized call center standards from BenchmarkPortal.

Contacts Plus Spike acts as a strategic outsourcing partner rather than just a vendor, offering omnichannel support across voice, chat, email, WhatsApp, and other channels.

Its teams function as a true extension of its clients’ businesses, supporting customer interactions, lead generation, appointment setting, and technical assistance.

The company serves clients across 6+ countries spanning North America and the Gulf region, with services delivered in multiple languages to support the unique needs of each market.

Contacts Plus Spike offers a comprehensive suite of outsourcing solutions tailored to each client’s industry and operational needs:

• Inbound Call Handling Services
• Outbound Call Handling Services
• Business Process Outsourcing (BPO) Services
• Human Resources Outsourcing (HRO) Services
• Information Technology Outsourcing (ITO) Services

Contacts Plus Spike’s pricing

Contacts Plus Spike’s rates are customized and dependent upon each customer’s and clients’ sought services. However, they provide a free quote. Talk to their experts to know more about their services and the rates offered. 

Contacts Plus Spike positions itself as more than just a call center, blending decades of regional expertise, multinational reach, and data-driven processes to drive measurable business results.

20+ Years of Expertise

Built on the legacy of Contacts Plus (established 2004), Contacts Plus Spike brings over two decades of contact center training and outsourcing experience across the MENA region, covering everything from training to full-service outsourcing.

Multinational Reach

With clients across 6+ countries including the USA, Canada, Kuwait, UAE, KSA, and Qatar, Contacts Plus Spike helps businesses scale their global presence with multilingual, regionally aware support.

Data-Driven Excellence

Real-time metrics, QA systems, and analytics drive continuous improvement, with operations benchmarked against internationally recognized call center standards from BenchmarkPortal.

Tailored Solutions

Contacts Plus Spike treats every client as unique and customizes its strategies, processes, and team structures to fit each business rather than offering one-size-fits-all packages.

Omnichannel Support

Customers can be served across voice, chat, email, WhatsApp, and other digital channels, allowing clients to meet their customers wherever they are.

Empowered, Compassionate Teams

The company invests heavily in recruiting professional agents and equipping them with the tools, training, and support to deliver exceptional service, treating teams as a true extension of each client’s business.

PhD. Hassan El Haridy (Co-Founder & CEO)

Hassan El Haridy is the Co-Founder and CEO of Contacts Plus Spike, leading the company’s overall strategy, growth, and service innovation.

He brings more than three decades of experience across the MENA region in strategic service innovation, talent development, and contact center excellence.

Marwan El Haridy (Operations & HR Director)

Marwan El Haridy serves as Operations and HR Director at Contacts Plus Spike, where he oversees the company’s day-to-day operations and human resources function.

He focuses on empowering teams, building leadership from within, and fostering a culture of autonomy and collaboration across Contacts Plus Spike’s workforce.

Contacts Plus Spike is an innovative contact center and BPO solutions provider in Cairo, Egypt. While we currently do not have any third-party reviews for Contacts Plus Spike, we would suggest a comparison of the firm to other midsize BPO providers in Egypt, as well as other firms located across the MENA region serving clients in North America and the Gulf.

The company highlights on its website that it proudly serves clients in the USA, Canada, Kuwait, UAE, KSA, and Qatar, and notes that it has transformed customer support operations with fast response times, strong agents, and measurable results for many businesses.

Contacts Plus Spike’s main headquarters is located in:

119 Karnak Tower, 1st Floor, Office 12, Misr Helwan Agricultural Road, Maadi, Cairo, Egypt

Further, you may virtually reach out the company through the following contact information:

Website https://cpspike.com/

LinkedIn https://www.linkedin.com/company/contacts-spike/

Facebook https://www.facebook.com/people/Contacts-Spike/61551398791168/

In addition, you may email them at businessdevelopment@cpspike.com or call +201002145400.