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4/5 • Glassdoor rating


Pega delivers innovative software that crushes business complexity. From increasing customer lifetime value to streamlining service to boosting efficiency, we help the world’s leading brands solve problems fast and transform for tomorrow. Pega clients make better decisions and get work done with real-time AI and intelligent automation. And, since 1983, we’ve built our scalable architecture and low-code platform to stay ahead of rapid change. Our solutions save people time, so our clients’ employees and customers can get back to what matters most. For more information, visit (NASDAQ: PEGA)



Public or Private


Seats or staff



$500 million to $1 billion (USD)





Alan Trefler, Founder and CEO

Year Founded


Countries of fulfillment




Contact information

l 1-888-734-2669

About Pega: Review and comparison

Pega is an innovative digital software and Business Process Outsourcing (BPO) services provider headquartered in Cambridge, Massachusetts. This firm has been providing cost-effective business scaling solutions for global companies since 1983.

By providing companies with real-time AI and intelligent automation, they help streamline workloads and demolish any “business-related complexities.” 

Since its inception, Pega has expanded its services to businesses throughout the United States, Europe, and Pacific regions. Its current company size is between 5,001 to 10,000 employees, and its last reported revenue is $911 million.

Pega Outsourcing

This firm takes a customer-centric approach to resolving issues by incorporating the most advanced software and automation methods to avoid common mistakes caused by human error. As a result, they deliver high-quality work within weeks or days to match the needs of their clients.

In addition, Pega works with over 250 global partners to ensure efficient scaling power and technical expertise to resolve issues for most industries. That way, they can branch out their software for anyone who needs them.

Pega’s BPO services and pricings

Pega is a dynamic outsourcing provider that offers the following services:

  • Business Process Management (BPM) Software
  • Mobile Application Development Software
  • Dynamic Case Management Software
  • Intelligent Automation
  • Predictive Analytics/Decisioning Software
  • Customer Service/Call Center Software
  • Customer Relationship Management (CRM) Software
  • Sales Automation
  • Robotic Process Automation

The firm also offers services to several industries, such as insurance, financial services, healthcare, government, communication, travel, manufacturing, advertising, logistics, and technology.

Pega’s pricing

Pega’s pricing will depend on the client’s requirements and business needs based on the product they want to purchase. Their product options include Pega Customer Service, Pega Platform, Pega Sales Automation, and Pega Customer Decision Hub. Additionally, clients can choose between monthly user-based or case-based payments for these services.

Some of their software plans also offer a 30-day free trial for clients to test out their services to decide if these services are right for them.

How Pega outshines its competition

This firm takes pride in developing high-quality software that helps businesses of any size manage their operations and customers in a cloud-based infrastructure as they focus on high-priority protocols. Their formula for success includes:

  • Helping companies save costs and increase revenue growth or their return of investment
  • Training all team members to program  the company’s automation software to match their clients’ needs
  • Implementing scalable technology that’s easy to revise
  • Exceeding expectations by streamlining work to meet deadlines without error

Pega also offers several employment opportunities for people interested in software development.

Key executives

Alan Trefler (Founder and CEO)

Alan Trefler has been Pega’s Chief Executive Officer (CEO) since 1983. He also founded the firm. Trefler is responsible for overseeing the daily operations of the firm’s departments.

Jake Israel (Director of Talent Attraction)

Jake Israel has been Pega’s Director of Talent Attraction since 2019. He manages a team of recruiters for the firm’s sales positions.

Pega reviews and comparisons

Pega is an innovative software and BPO solutions provider in the United States. Although we currently don’t have reviews for this company, we recommend comparing them with other US-based software companies offering real-time automation and AI solutions for streamlining problem-solving for international businesses.

Pega’s contact information

Pega’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call l 1-888-734-2669.


Pega news, podcast & articles

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