$25 mil. - $50 mil.
MARK LAMBERTY, VP
About MAI: Review and comparison
MAI is an innovative marketing support services company and Business Process Outsourcing (BPO) services provider headquartered in Elgin, Illinois. The company has been providing diverse services and strategic problem-solving since it was founded in 1981.
This unique BPO creates customized solutions for B2B and B2C companies of all sizes seeking to improve profitability while enhancing the quality of services. Their “Mission is to deliver cost-effective contact center and warehouse/fulfillment solutions built around proven approaches and creatively tailored to meet specific needs.”
MAI uses four decades of experience “to create and deliver value-added solutions that help companies build and strengthen their customer relationships.” Currently, the company has between 201 and 500 employees across five continents and seven countries and over $28 million in revenue.
The firm prides itself on being “a single accountable resource for a wide range of services that might otherwise require up to five different providers.” Its depth and breadth of services allow it to create highly customized solutions.
MAI’s BPO services and pricings
The services MAI provides are extensive but fall into five categories:
- Custom B2B and B2C fulfillment solutions
- Multi-channel contact center services
- Marketing communications support
- Branded environment solutions
- Technology support
Potential customers can explore each of these categories in-depth on their website and review their portfolio, including clients like Serta, Kohler, and companies across numerous industries.
Due to the highly customized nature of MAI’s services and the wide variety it offers, potential customers will need to contact the company for a quote.
How MAI outshines its competition
MAI’s values and vision center on customers’ needs and innovation. It wants to be:
- Constantly and effectively innovating and responding
- Early in the adoption of new technologies
- Adapting to meet the needs of clients and industry conditions
MAI executes its vision by remaining driven by its values, including “doing things right,” exceeding expectations, and leading by example.
MAI creates a unique place for itself in BPO services by constantly striving to remain cutting edge through innovation and responding effectively to the changing world around it.
Mark Lamberty (VP)
Mark Lamberty has been MAI’s vice president for over eight years. Lamberty attributes his success to integrity and innovative solutions. He received his Bachelor of Science in Finance and Financial Management Services from Augsburg University.
Darcy Tudor (EVP)
Darcy Tudor has been in many roles in MAI for over 24 years, including Executive Vice President and Vice President of Operations. She received her education from Purdue University.
MAI reviews and comparisons
The company has nearly triple the staff of its top three competitors and has similar or higher revenue than its top four competitors.
Reviews from employees are highly mixed and have been trending low for over four years. Common complaints are constant and oppressive oversight, no leniency for breaks and time off, providing poor benefits, and working to avoid providing benefits. Reviews suggest turnover is high in full-time employees, and management is not well-versed in the company’s work.
MAI’s contact information
MAI’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 800-808-6555.