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Topaz Services

4.2/5 • Glassdoor rating


Topaz Services provides leading-edge Call Handling and Reservation Technology Services to the hotel industry. Our clients include Hotel Management Companies, Voice Reservation Services, and Independent Hotel Groups. Topaz works in partnership with hoteliers to generate more revenue through intelligent client-centered distribution. From senior staff to voice center reservation sales associates and technology department staff, our focus is, “Genuine Hospitality.”



Public or Private


Seats or staff



$10 mil. - $25 mil.





Don Miller, VP of Operations

Year Founded


Countries of fulfillment




Contact information

(510) 628-4488

About Topaz Services: Review and comparison

Topaz Services is a contact center focused on hospitality. They handle calls and reservation technology from their headquarters in Mill Valley, CA. This private firm has offered high-quality services since 1986.

Their motto is “Genuine Hospitality.” Topaz Services achieves this by representing its clients in a professional yet friendly manner to their guests. The representatives develop well-defined relationships with hotels to help them cut expenses and improve their companies.

Topaz Services Outsourcing

Topaz Services works with voice reservation services, independent hotel groups, and hotel management companies. They operate their business by partnering with their clients. By prioritizing customer service and guest relationships, Topaz Services gives hotel employees and visitors an enjoyable experience.

One unique aspect of Topaz Services representatives is how they treat their clients’ clients like theirs. They give the best impression of the hotel to those making reservations. Despite the small team of 11-50 employees, Topaz Services works hard to develop genuine hospitality throughout the hotel industry.

Topaz Services’s BPO services and pricings

Topaz Services provides top hospitality outsourcing services, such as:

  • Connecting hotel callers to their contact center to book reservations
  • Explaining services and amenities
  • Implementing a web-based reservations software

While they focus on delivering their reservation services and technology to the hospitality industry, Topaz Services also works with senior communities.

Topaz Services’ pricing

While Topaz Services does not list their pricing on their website, potential clients can contact them for free using their web form. They will price their offerings based on the client’s requirements. They do not have any listed promotions or discounts.

How Topaz Services outshines its competition

This company stands out from its competition by treating its clients’ guests with the utmost respect. The voice center representatives wish to shine the best light on the hotels they work with, which improves the hotels’ business. 

Furthermore, Topaz Services treats its employees well, unlike many call centers. According to Glassdoor, the employees strongly recommend working there and rate it 4.2 out of 5 stars. They cite some of the benefits as:

  • Flexible hours
  • Excellent management, training, support, and resources
  • Friendly owners, managers, and coworkers
  • Ability to work from home

Since the company is small, they treat the employees like family. However, they do not seem to be growing much. Many employees leave due to the inability to advance in their careers.

Key executives

Eric Gustavson (Co-Founder and President)

Eric Gustavson co-founded Topaz Services with his wife in 1986 and has served as its president since. He has driven the company through multiple iterations over the years.

Jill Gustavson (Co-Founder and Executive Vice President)

Jill Gustavson has worked as the Executive Vice President since 1986. She worked in client relations beforehand and works on business development.

Don Miller (VP of Operations)

Don Miller has worked as the Vice President of Operations since 2011. Before, he was the Director of Operations for ten years.

Topaz Services reviews and comparisons

Topaz Services boasts many positive testimonials from clients and guests. They praise the company for its focus on building business relationships with everyone involved. 

Compared to other hospitality call centers like SAS, Topaz Services is much smaller. However, the size does not lead to a sacrifice in quality.

Topaz Services’s contact information

Topaz Services’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call (510) 628-4488.


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