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CALLMARK Solutions

About

We stand out from the world of digital agencies. We don’t shy away from technology but we compliment the use of digital technology with one of the most powerful tools on the face of the earth – the human voice.

At CALLMARK Solutions, our philosophy will always ensure that human interactivity lies at the core of everything we do – that’s why our telemarketing team is so important to us. With a track record of developing and delivering pioneering multi-channel campaigns across the globe, we’re happy that our results speak for us. Our verified leads and hot prospect generation help you grow your business – which helps us grow ours.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

20

Domain Authority

19

Site traffic

-

OA ranking

-

Glassdoor rating

5

CrunchBase ranking

-

Details

Executive

Edwin Koh, Commercial Director

Year Founded

2012

Countries of fulfillment

-

Sectors

-

Contact information

60 (3) 7496 7533

http://www.callmark.com.my

Social media

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About CALLMARK Solutions: Review and comparison

CALLMARK Solutions is a full-service agency providing custom call center services and database management. Since its founding in 2011, the privately-owned firm has expanded its offerings to include everything from telemarketing to mass marketing. 

CALLMARK Solutions only has one location in Malaysia. The firm employs more than fifty people and earns $6 million in annual revenue.

CALLMARK Solutions Outsourcing

This firm prides itself on providing mass marketing resources to help clients attract and retain more clients. CALLMARK Solutions notes that it has a reliable, robust infrastructure that can accommodate clients of all sizes and across many industries.

CALLMARK Solutions’s BPO services and pricings

This agency aims to provide end-to-end call center and marketing services for companies of all sizes, including:

  • Inbound calls from existing customers
  • Outbound calls to generate more leads
  • Market surveys to keep a pulse on customer feelings
  • Event invites and RSVPs
  • Database management, including cleansing and profiling
  • Appointment setting

The firm also offers data entry and database creation. Clients can request Excel documents, PDF files, or hard copies of all data.

CALLMARK Solutions’ pricing

Given the nature of the services this agency offers, it does not list pricing on the website. To discuss how the team can help you can get an estimate, contact them via the website.

How CALLMARK Solutions outshines its competition

CALLMARK Solutions strives to be a one-stop-shop for businesses that need customer support and assistance with lead generation. The agency expanded its services to include inbound and outbound calls to increase lead generation and support clients at all stages of development and growth.

Additionally, the agency is fully compliant with the Personal Data Protection Act. To maintain compliance, the firm follows several guidelines for each client, including:

  • Strict privacy standards for all client information
  • Follow seven principles of the Personal Data Protection Act as established by the local Personal Data Department
  • Submitted an application of data usage to the local department in charge of tracking

Finally, the firm signs a non-disclosure agreement (NDA) with each client to create a binding agreement. CALLMARK Solutions notes that every employee receives extensive training about the importance of privacy and handling data appropriately.

Key executives

There is no information available for most executive positions. The website doesn’t list specific employees by name, and the company’s LinkedIn profile provides limited information about any of the senior-level team members, except for one.

Edwin Koh (Commercial Director)

Koh joined the CALLMARK Solutions team in 2017. He has more than a decade of experience in senior management positions and a decade in sales for notable companies, including Unilever. He studied at the University Putra Malaysia and Open University Malaysia.

CALLMARK Solutions reviews and comparisons

CALLMARK Solutions has three Google reviews with an average one-star rating, though none of the ratings include explanations. The firm also has two Facebook ratings that are both five stars, but nothing to provide information about the customer experience. Prospective customers might want to research similar firms to compare services and pricing.

CALLMARK Solutions’s contact information

CALLMARK Solutions’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 60 (3) 7496 7533.

References

https://www.glassdoor.com/Overview/Working-at-CALLMARK-Solutions-EI_IE4568004.11,29.htm

https://www.crunchbase.com/organization/callmark-solutions

CALLMARK Solutions news, podcast & articles

No news, podcast & articles available for this BPO

CALLMARK Solutions videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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