$5 mil. - $10 mil.
Edwin Koh, Commercial Director
About CALLMARK: Review and comparison
CALLMARK Solutions is a full-service agency providing custom call center services and database management. Since its founding in 2011, the privately-owned firm has expanded its offerings to include everything from telemarketing to mass marketing.
CALLMARK Solutions only has one location in Malaysia. The firm employs more than fifty people and earns $6 million in annual revenue.
This firm prides itself on providing mass marketing resources to help clients attract and retain more clients. CALLMARK Solutions notes that it has a reliable, robust infrastructure that can accommodate clients of all sizes and across many industries.
CALLMARK’s BPO services and pricings
This agency aims to provide end-to-end call center and marketing services for companies of all sizes, including:
- Inbound calls from existing customers
- Outbound calls to generate more leads
- Market surveys to keep a pulse on customer feelings
- Event invites and RSVPs
- Database management, including cleansing and profiling
- Appointment setting
The firm also offers data entry and database creation. Clients can request Excel documents, PDF files, or hard copies of all data.
CALLMARK Solutions’ pricing
Given the nature of the services this agency offers, it does not list pricing on the website. To discuss how the team can help you can get an estimate, contact them via the website.
How CALLMARK outshines its competition
CALLMARK Solutions strives to be a one-stop-shop for businesses that need customer support and assistance with lead generation. The agency expanded its services to include inbound and outbound calls to increase lead generation and support clients at all stages of development and growth.
Additionally, the agency is fully compliant with the Personal Data Protection Act. To maintain compliance, the firm follows several guidelines for each client, including:
- Strict privacy standards for all client information
- Follow seven principles of the Personal Data Protection Act as established by the local Personal Data Department
- Submitted an application of data usage to the local department in charge of tracking
Finally, the firm signs a non-disclosure agreement (NDA) with each client to create a binding agreement. CALLMARK Solutions notes that every employee receives extensive training about the importance of privacy and handling data appropriately.
There is no information available for most executive positions. The website doesn’t list specific employees by name, and the company’s LinkedIn profile provides limited information about any of the senior-level team members, except for one.
Edwin Koh (Commercial Director)
Koh joined the CALLMARK Solutions team in 2017. He has more than a decade of experience in senior management positions and a decade in sales for notable companies, including Unilever. He studied at the University Putra Malaysia and Open University Malaysia.
CALLMARK reviews and comparisons
CALLMARK Solutions has three Google reviews with an average one-star rating, though none of the ratings include explanations. The firm also has two Facebook ratings that are both five stars, but nothing to provide information about the customer experience. Prospective customers might want to research similar firms to compare services and pricing.
CALLMARK’s contact information
CALLMARK’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 60 (3) 7496 7533.