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Clearanswer

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About

Established since 1998 Clearanswer is an expert provider of contact centre solutions. Whether phone, chat, email or text; from inbound customer service calls or to outbound sales, Clearanswer can handle all your customer contact needs.

We specialize in high-quality, high-service interactions with your most valuable asset – your customers! Our highly skilled agents develop rapport with your customers, even on single interactions, creating consumer loyalty and retention. We measure customer engagement and first-call resolution so your customers leave our interactions with their expectations exceeded, not just met. It’s a true “wow” experience.

Clearanswer company structure

Telecommunications

Sample highlight service offering of Clearanswer

Customer service, Loyalty & retention, New acquisition, Technical support, Back-office support, Appointment setting , Webchat, Telecommunications , Utilities, Manufacturing , Financial , and Travel

Headquarters

-

Public or Private

Private

Seats or staff

501-1,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

1.7

Site traffic

278

OA ranking

-

Glassdoor rating

3

CrunchBase ranking

-

Details

Executive

Phil Marston, Director

Year Founded

1998

Countries of fulfillment

-

Sectors

-

Contact information

01482 240543

http://www.clearanswer.co.uk/

Social media

About Clearanswer: Review and comparison

Clearanswer is an innovative customer contact center and Business Process Outsourcing (BPO) services provider headquartered in Hull, England. They have provided cost-effective telecommunications services for businesses since 1998.

This award-winning company provides customized BPO solutions and quality customer contact needs of several FTSE 100 companies of varying industries.

Since its inception, the firm has also expanded its services to its Leeds office. Its current company size is 501 to 1,000 employees, and its last reported revenue is $120 million.

Clearanswer Outsourcing

This firm takes pride in its customer-centric approach by utilizing the most efficient telecommunications technologies to create optimized BPO solutions and ensure customer loyalty and retention for any business. From inbound to outbound communications, they aim to exceed expectations.

They also incorporate omnichannel platforms for efficient engagement, including social media, email, and webchat, and were awarded “BT Partner of the Year” in 2019.

Clearanswer’s BPO services and pricings

Clearanswer is a dynamic outsourcing provider that offers the following services:

  • B2B and B2C Business Development
  • Offline Support
  • Omnichannel Communication
  • Customer Service Solutions
  • Customer Acquisition, Loyalty, and Retention
  • Back-Office Support
  • Inbound and Outbound Sales
  • SMS and Social Media Campaigns
  • Marketing

The firm also offers services to various industries, including telecommunications, utilities, financial services, manufacturing, and travel.

Clearanswer’s pricing

Clearanswer’s pricing depends on the client’s requirements and business needs. Other factors that determine the cost of the firm’s services include the number of services a company wants and the size of the campaign team (small, medium, or large) assigned to complete these tasks.

How Clearanswer outshines its competition

This firm takes pride in delivering the best quality customer service, sales, and contact center solutions to help businesses streamline their workflow and prioritize their most important tasks. This formula for success includes:

  • Selecting the most qualified team members to cover customer service and sales operations quickly and efficiently
  • Exceeding clients’ expectations by delivering first call resolutions for their customers
  • Assigning a campaign team large enough to meet the demands of each client
  • Incorporating the most up-to-date omnichannel communication outlets for customer interactions
  • Treating all team members with respect to encourage them to motivate them to deliver quality work
  • Creating solutions that meet their clients’ goals

In addition, Clearanwer serves over 35,000 contacts per year and is one of the UK’s most proactive contact centers.

Key executives

Phil Marston (Director)

Phil Marston has been Clearanswer’s Director since 1999. He’s responsible for most of the firm’s operations and ensures high-quality productivity between all supervisors and team members.

Luke Pickersgill (Call Center Manager)

Luke Pickersgill has been Clearanswer’s Call Center Manager since 2021. He’s responsible for supervising all team members in the call center. Pickersgill also has extensive experience in sales.

Kirsty Young (Head of Operations)

Kirsty Young has been Clearanswer’s Head of Operations since 2017. She’s responsible for the daily operations of all departments. Young also has experience in sales and training and development.

 

Clearanswer reviews and comparisons

Clearanswer is an innovative call contact center and BPO services provider in Hull, England. Although we don’t have many reviews about this firm, we recommend comparing it with other call centers in England specializing in inbound and outbound customer engagement for companies of any size.

Clearanswer’s contact information

Clearanswer’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 01482 240543.

References

https://www.glassdoor.com/Overview/Working-at-Clearanswer-EI_IE841628.11,22.htm

https://www.crunchbase.com/organization/clearanswer

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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