$100 mil. - $250 mil.
Phil Marston, Director
About Clearanswer: Review and comparison
Clearanswer is an innovative customer contact center and Business Process Outsourcing (BPO) services provider headquartered in Hull, England. They have provided cost-effective telecommunications services for businesses since 1998.
This award-winning company provides customized BPO solutions and quality customer contact needs of several FTSE 100 companies of varying industries.
Since its inception, the firm has also expanded its services to its Leeds office. Its current company size is 501 to 1,000 employees, and its last reported revenue is $120 million.
This firm takes pride in its customer-centric approach by utilizing the most efficient telecommunications technologies to create optimized BPO solutions and ensure customer loyalty and retention for any business. From inbound to outbound communications, they aim to exceed expectations.
They also incorporate omnichannel platforms for efficient engagement, including social media, email, and webchat, and were awarded “BT Partner of the Year” in 2019.
Clearanswer’s BPO services and pricings
Clearanswer is a dynamic outsourcing provider that offers the following services:
- B2B and B2C Business Development
- Offline Support
- Omnichannel Communication
- Customer Service Solutions
- Customer Acquisition, Loyalty, and Retention
- Back-Office Support
- Inbound and Outbound Sales
- SMS and Social Media Campaigns
The firm also offers services to various industries, including telecommunications, utilities, financial services, manufacturing, and travel.
Clearanswer’s pricing depends on the client’s requirements and business needs. Other factors that determine the cost of the firm’s services include the number of services a company wants and the size of the campaign team (small, medium, or large) assigned to complete these tasks.
How Clearanswer outshines its competition
This firm takes pride in delivering the best quality customer service, sales, and contact center solutions to help businesses streamline their workflow and prioritize their most important tasks. This formula for success includes:
- Selecting the most qualified team members to cover customer service and sales operations quickly and efficiently
- Exceeding clients’ expectations by delivering first call resolutions for their customers
- Assigning a campaign team large enough to meet the demands of each client
- Incorporating the most up-to-date omnichannel communication outlets for customer interactions
- Treating all team members with respect to encourage them to motivate them to deliver quality work
- Creating solutions that meet their clients’ goals
In addition, Clearanwer serves over 35,000 contacts per year and is one of the UK’s most proactive contact centers.
Phil Marston (Director)
Phil Marston has been Clearanswer’s Director since 1999. He’s responsible for most of the firm’s operations and ensures high-quality productivity between all supervisors and team members.
Luke Pickersgill (Call Center Manager)
Luke Pickersgill has been Clearanswer’s Call Center Manager since 2021. He’s responsible for supervising all team members in the call center. Pickersgill also has extensive experience in sales.
Kirsty Young (Head of Operations)
Kirsty Young has been Clearanswer’s Head of Operations since 2017. She’s responsible for the daily operations of all departments. Young also has experience in sales and training and development.
Clearanswer reviews and comparisons
Clearanswer is an innovative call contact center and BPO services provider in Hull, England. Although we don’t have many reviews about this firm, we recommend comparing it with other call centers in England specializing in inbound and outbound customer engagement for companies of any size.
Clearanswer’s contact information
Clearanswer’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 01482 240543.