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Touchstone Communications

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About

For 20 years, Touchstone Communications has provided leading companies in the U.S., Canada, and UK with extraordinary results and value. We offer omni-channel and BPO services in four offshore locations. Most often we provide a team of exclusive, dedicate agents and leadership for an all-inclusive monthly fee per agent. This fee included training, QA, Agents, team lead, and supervisor as well as omni-channel technology (and licenses) and a secure environment including our newest PCI-Compliant facility.

Read our white papers here:

What Touchstone Communications offers its clients

Better people. Better tools. We hire better talent by offering top wages, bonus opportunity, superior training, and advancement opportunities for men and women. We then equip them with superior technology including a true omni-channel platform that enables agents to seamlessly engage and communicate with customers across all channels without transfer including voice, live web chat, SMS, email, and more. We typically provided dedicated teams to our clients that act as a remote workforce.

Touchstone Communications offers true omni-channel service, PCI-compliant environment, Excellent English and customer service skills with specialization in travel, e-retail, mortgage, BPO and inbound services.

How Touchstone Communications outshines the competition

Performance. We align goals with our clients and then deliver results. We measure what we manage. We have a long list of clients that have been growing with us for years.

Touchstone Communications company structure

We are a U.S. based company that owns and operates offshore facilities. we are privately owned by a small group that includes our CEO and CMO who own most of the company. We founded the company initially to serve the financial service industry and grew into the solar, call analytics, travel, e-commerce, and logistics industry. We typically charge by the agent per month. We are PCI-compliant and can handle sensitive credit card data with proper securities in place on the network and the physical facility.

Sample highlight service offering of Touchstone Communications

Our newest PCI-Compliant facility is offering introductory pricing as low as $9 per hour. This is an opportunity for a larger client to have a dedicated facility or for smaller clients to have new, state-of-the-art resource at their service.

Headquarters

9800 Hillwood Parkway, Suite 140, 76177, Fort Worth, Texas, United States

Public or Private

private

Seats or staff

1,000

Revenue

$7 million

Industries
  • Construction Renovation
  • Digital Marketing
  • Ecommerce
  • Educational Businesses
  • Energy
  • Financial Services
  • Food & Beverage
  • Hospitality
  • Legal
  • Manufacturing
  • Real Estate
  • Retail
  • Software Tech/IT
  • Transportation
  • Travel

Highlights

Domain Authority

1,564,958

Site traffic

992

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

312,493

Details

Executive

Mike Meyer, Co-Founder and CMO

Year Founded

2003

Countries of fulfillment
  • Pakistan
  • Philippines
Sectors
  • Agency Contract Partner
  • Customer Service
  • Full service BPO
  • Specialized BPO Vertical
Contact information

9723427747

https://www.touchstonebpo.com/

Social media

About Touchstone Communications: Review and comparison

Touchstone Communications has provided companies with contact and call center solutions to propel growth and quality. 

Redefining the industry of Business Process Outsourcing (BPO) to Knowledge Process Outsourcing (KPO), Touchstone makes use of its own Learning Management System (LMS) for both agents and clients to monitor feedback and quality.    

The central mission of Touchstone Communications is to connect. They connect people with data, technologies, and processes to accelerate and improve lives. Through defined customer experience “touchpoints” and a strong commitment to quality, Touchstone delivers premium outsourcing.

Touchstone Communications Outsourcing

The headquarters of Touchstone Communications is in the US, but it has five facilities worldwide. They have a strong presence in the call center industry of Pakistan, claiming that much of the leadership learned from Touchstone. 

Their outsourcing comprises of:

  • Call Analytics
  • Accounting
  • Legal Services
  • Marketing Services
  • Human Resources

WIth over 600 employees worldwide, Touchstone Communications provides successful teams for US and UK businesses. 

Touchstone Communications’s BPO services and pricings

Touchstone Communications uses its powerful cloud- based platform to serve clients through its omni-channel contact center. Customers have a choice of channels to use including: 

  • Voice inbound/ outbound
  • SMS/ Text 
  • Live Web Chat
  • Autobot Takeover 
  • Email 
  • Interactive Voice Response (IVR)
  • Mobile 
  • Social Media

Touchstone Communications’s pricing

The Touchstone Communications website comes with its own pricing calculator. Clients simply input the number of their agents and costs, and the calculator will present them a comparison of rates between the client’s and Touchstone Communications. 

Interested clients may also contact [email protected] for a custom pricing proposal.    

How Touchstone Communications outshines its competition

The pride of Touchstone Communications is its omni-channel contact center software, allowing them to personalize contact with their customers in a variety of mediums. The result is greater efficiency and a satisfactory client experience. 

With Touchstone Communications, you can cut expenses from 40% to 70%. Their client base of 100+ businesses also attests to smooth transactions with their PCI-DSS Compliant Services

Key executives

Yousaf H. Eashai, Chief Executive Officer 

Yousaf H. Eashai has over 18 years of operational experience in the offshoring business for numerous companies. He has been CEO of  Touchstone Communications since 2018.

Mike Meyer, Chief Marketing Officer

Mike Meyer also co-founded Touchstone Communications in 2003 with legendary businessman Tom Slone, who served as CEO until 2017. He is an industry leader in the omni- channel contact center industry. 

Muhammad Ahsan, Chief Financial Officer

Muhammad Ahsan is based out of Pakistan and serves as the head of finances in Touchstone Communications. 

Touchstone Communications reviews and comparisons

The company’s ability to cut expenses from 40% savings to 70% is a highly praised aspect. Clients also affirm the omni-channel contact center which provides a comfortable experience in communication. 

Within the company itself, Touchstone Communications has a good reputation for management and leadership training opportunities. Communication and professionalism are also highlighted as strengths.    

Touchstone Communications’s contact information

Touchstone Communications’s main headquarters is located in:

9800 Hillwood Parkway, Suite 140, 76177, Fort Worth, Texas, United States

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 9723427747.

Touchstone Communications news, podcast & articles

Touchstone Communications videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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