Touchstone Communications

For more than 20 years, Touchstone Communications has helped companies across the U.S., Canada, and the U.K. improve customer experiences, scale efficiently, and create measurable business value.
We deliver flexible omnichannel BPO solutions through four global delivery locations, providing dedicated teams of trained agents and leadership tailored to each client’s needs. Our all-inclusive monthly pricing model covers recruiting, training, quality assurance, agents, team leads, supervisors, omnichannel technology and licenses, and secure operational infrastructure, including SOC2 & PCI-compliant facilities.

Read our white papers here:

• 9 Things You Should Know When Outsourcing
• Omnichannel Humans

What Touchstone Communications offers its clients

Touchstone Communications offers businesses a scalable, fully managed customer engagement and BPO solution. Clients receive dedicated teams of trained agents, team leads, supervisors, quality assurance support, and the technology needed to manage customer conversations across phone, email, chat, SMS, and other digital channels.
The company helps clients with customer service, appointment setting, lead generation, sales support, inbound and outbound calling, back-office support, and customized contact-center operations. Touchstone’s model is designed to give clients an experienced extension of their business without the expense and complexity of building, staffing, training, and managing an in-house team.
In simple terms: Touchstone helps companies create better customer experiences, increase revenue opportunities, and operate more efficiently through dedicated global support teams.

How Touchstone Communications outshines the competition

Touchstone Communications stands out by offering more than outsourced labor. We provide a fully managed, high-performance extension of our clients’ teams.
Our advantage is the combination of experienced dedicated agents, hands-on leadership, built-in training and quality assurance, omnichannel technology, and secure global delivery, all within one predictable monthly model. Clients are not left managing separate vendors, hiring cycles, software licenses, or day-to-day performance issues. Touchstone brings the people, process, technology, and accountability together under one roof.
With more than two decades of experience, Touchstone is built to help companies improve customer experience, increase sales opportunities, reduce operating costs, and scale without sacrificing quality. We specialize in turning customer conversations into meaningful business results.

Touchstone Communications company structure

Touchstone Communications as a client-dedicated, vertically integrated BPO organization.
Our structure combines centralized leadership and strategy with dedicated operational teams built around each client. Each program is supported by trained agents, team leads, supervisors, quality assurance, training, workforce support, and technology resources, creating one accountable operating unit rather than a loose collection of outsourced staff.
This model allows clients to receive a fully managed extension of their business, with clear ownership, consistent performance oversight, secure infrastructure, and the flexibility to scale as their needs evolve.

Sample highlight service offering of Touchstone Communications

Touchstone Communications provides dedicated, omnichannel customer engagement teams built to help businesses grow, support customers, and operate more efficiently. Our core services include inbound and outbound customer service, lead generation, appointment setting, sales support, retention, chat and email support, back-office processing, and fully managed contact center operations.
Each client receives a tailored team of trained agents, leadership, quality assurance, technology, and secure infrastructure, creating a seamless extension of their internal operation.