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Touchstone Communications

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About

For 20 years, Touchstone Communications has provided leading companies in the U.S. and UK with extraordinary results and value. We offer omni-channel and BPO services in four offshore locations. Most often we provide a team of exclusive, dedicate agents and leadership for an all-inclusive monthly fee per agent. This fee included training, QA, Agents, team lead, and supervisor as well as omni-channel technology (and licenses) and a secure environment including our newest PCI-Compliant facility.

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What Touchstone Communications offers its clients

Better people. Better tools. We hire better talent by offering top wages, bonus opportunity, superior training, and advancement opportunities for men and women. We then equip them with superior technology including a true omni-channel platform that enables agents to seamlessly engage and communicate with customers across all channels without transfer including voice, live web chat, SMS, email, and more. We typically provided dedicated teams to our clients that act as a remote workforce.

Touchstone Communications offers true omni-channel service, PCI-compliant environment, Excellent English and customer service skills with specialization in travel, e-retail, mortgage, BPO and inbound services.

How Touchstone Communications outshines the competition

Performance. We align goals with our clients and then deliver results. We measure what we manage. We have a long list of clients that have been growing with us for years.

Touchstone Communications company structure

We are a U.S. based company that owns and operates offshore facilities. We typically charge by the agent per month or by the hour. We have one facility that is PCI-compliant and can handle sensitive credit card data with proper securities in place on the network and the physical facility.

Sample highlight service offering of Touchstone Communications

Brand new PCI-Compliant facility is offering introductory pricing as low as $9 per hour. This is an opportunity for a larger client to have a dedicated facility or for smaller clients to have new, state-of-the-art resource at their service.

Headquarters

9800 Hillwood Parkway, Suite 140, Fort Worth, Texas 76177

Public or Private

-

Seats or staff

1,000

Revenue

$7 million

Industries

-

Highlights

Alexa ranking

1,564,958

Domain Authority

1,564,958

Site traffic

992

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

-

Details

Executive

Mike Meyer, Co-Founder and CMO

Year Founded

2003

Countries of fulfillment
  • Pakistan
  • Philippines
Sectors
  • Agency Contract Partner
  • Customer Service
  • Full service BPO
  • Specialized BPO Vertical
Contact information

9723427747

https://www.touchstonebpo.com/

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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