Overview
Headquarters
9800 Hillwood Parkway, Suite 140, 76177, Fort Worth, Texas, United States
Public or Private
private
Seats or staff
1000-4999
Revenue
$100 mil. - $250 mil.
Industries
About Touchstone: Review and comparison
Touchstone Communications has provided companies with contact and call center solutions to propel growth and quality.
Redefining the industry of Business Process Outsourcing (BPO) to Knowledge Process Outsourcing (KPO), Touchstone makes use of its own Learning Management System (LMS) for both agents and clients to monitor feedback and quality.
The central mission of Touchstone Communications is to connect. They connect people with data, technologies, and processes to accelerate and improve lives. Through defined customer experience “touchpoints” and a strong commitment to quality, Touchstone delivers premium outsourcing.
Touchstone Outsourcing
The headquarters of Touchstone Communications is in the US, but it has five facilities worldwide. They have a strong presence in the call center industry of Pakistan, claiming that much of the leadership learned from Touchstone.
Their outsourcing comprises of:
- Call Analytics
- Accounting
- Legal Services
- Marketing Services
- Human Resources
WIth over 600 employees worldwide, Touchstone Communications provides successful teams for US and UK businesses.
Touchstone’s BPO services and pricings
Touchstone Communications uses its powerful cloud- based platform to serve clients through its omni-channel contact center. Customers have a choice of channels to use including:
- Voice inbound/ outbound
- SMS/ Text
- Live Web Chat
- Autobot Takeover
- Interactive Voice Response (IVR)
- Mobile
- Social Media
Touchstone Communications’s pricing
The Touchstone Communications website comes with its own pricing calculator. Clients simply input the number of their agents and costs, and the calculator will present them a comparison of rates between the client’s and Touchstone Communications.
Interested clients may also contact [email protected] for a custom pricing proposal.
How Touchstone outshines its competition
The pride of Touchstone Communications is its omni-channel contact center software, allowing them to personalize contact with their customers in a variety of mediums. The result is greater efficiency and a satisfactory client experience.
With Touchstone Communications, you can cut expenses from 40% to 70%. Their client base of 100+ businesses also attests to smooth transactions with their PCI-DSS Compliant Services
Key executives
Yousaf H. Eashai, Chief Executive Officer
Yousaf H. Eashai has over 18 years of operational experience in the offshoring business for numerous companies. He has been CEO of Touchstone Communications since 2018.
Mike Meyer, Chief Marketing Officer
Mike Meyer also co-founded Touchstone Communications in 2003 with legendary businessman Tom Slone, who served as CEO until 2017. He is an industry leader in the omni- channel contact center industry.
Muhammad Ahsan, Chief Financial Officer
Muhammad Ahsan is based out of Pakistan and serves as the head of finances in Touchstone Communications.
Touchstone reviews and comparisons
The company’s ability to cut expenses from 40% savings to 70% is a highly praised aspect. Clients also affirm the omni-channel contact center which provides a comfortable experience in communication.
Within the company itself, Touchstone Communications has a good reputation for management and leadership training opportunities. Communication and professionalism are also highlighted as strengths.
Touchstone’s contact information
Touchstone’s main headquarters is located in:
9800 Hillwood Parkway, Suite 140, 76177, Fort Worth, Texas, United States Further, you may virtually reach out the company through the following contact information:
Website https://www.touchstonebpo.com
In addition, you may email them at [email protected] or call 9723427747.
Independent
