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Five Star Call Centers

2.8/5 • Glassdoor rating


Extraordinary customer experiences. That’s the business of Five Star Call Centers. As an outsourcer of customer service and product support for over 35 years, our team has mastered the art of bringing the best customer experiences – 24/7/365.

What Five Star Call Centers offers its clients

The biggest competitive advantage we have is our people. Our management team has over 500 years of call center experience and our ownership team has over a 75 years of call center experience. The only services we provide at Five Star is contact center support, which allows us to focus on providing world class customer support to our partners. Our people are the value add and differentiator that we provide our clients.

How Five Star Call Centers outshines the competition

The reason our clients work with us is our people on the phones and behind every computer. We have built a culture around our team members and our clients for over 35+ years and our culture is always evolving based on the wants, needs and lifestyle of our team members and our clients. “Our culture has grown around the fact that no one will ever out work or work harder than the Five Star Team. From our front-line associates to our execute team” Troy Holt, COO.

We will take the Five Star work ethic, culture and our personalities and wrap them around our clients culture and brand and together we will build something great. The Five Star Team becomes brand advocates for our clients and our team will differentiate your brand from that of our clients competitors.

Five Star Call Centers company structure

Our execute team Troy Holt, Chief Operating Officer; Ray Paterson, Chief Customer Officer; and Joel Sylvester, Chief Client Officer are our ownership team. These three have created a strategic plan with the goal to be the most proactive call center in the world and work with our clients to understand their business to help them grow.

Sample highlight service offering of Five Star Call Centers

All service offerings are custom built to each specific client that we support.



Public or Private


Seats or staff



$100 mil. - $250 mil.





Troy Holt, Chief Operating Officer

Year Founded


Countries of fulfillment
  • United States
  • Customer Service
  • Full service BPO
  • Outsourcing Consultancy
Contact information


About Five Star Call Centers: Review and comparison

Five Star Call Centers is all about the customer experiences. They aim to deliver exceptional impact and expertise on each contact. The firm is outsourcing/offshoring based in Sioux Falls, South Dakota. The firm,customer-oriented for over 35 years, always cares about providing top-notch customer solutions.

The company simplifies the outsourcing concept to suit every need and has locations all over the Midwest. They are passionate and authentic about service delivery. Over the years, they have found ways to upgrade following technological trends.

The company has also expanded its operations due to its experience and goal to share its genuine care via customer solutions. These locations include North Sioux City, Wichita, and Fargo. The company’s current company size is 501 to 1,000 employees. 

Five Star Call Centers Outsourcing

The firm and clients reviews speak of the customer-centric approach of the firm. The company boasts of putting together a five-star team. The team carries out the vision of engaging customers to have the best call experience. 

Five Star Call Centers reaches out to its customers via engagement channels. These channels include social media, webchat, live chat, email, and voice, among many others.

Five Star Call Centers’s BPO services and pricings

Five Star Call Centers, as stated on their website, are not just any ordinary call center. Their services include the following:

  • Call services including both inbound and outbound
  • Software for contact centers
  • Consultations
  • Training and E-learning platforms
  • Voice response system that is interactive for customer satisfaction
  • 24/7 customer service delivery. Available all day to meet customer needs.

Five Star Call Centers’ pricing

Five Star Call Centers tailors pricing to suit your independent needs. The firm offers free customized quotes to put you on the right track. They work with your budget as well as help develop brand loyalty with your customers.

How Five Star Call Centers outshines its competition

The firm has built its recipe for successful customer connections. They believe in being authentic in their service delivery and in pouring passion into everything they do. The firm shows genuine care to every client and ensures everyone feels happiness after contact with the firm.

The Five Star Call Centers has been recognized as a world leader in the industry.

Key executives

Troy Holt (Chief Operating Officer)

Troy has been the Chief Operating Officer (COO) at the Five Star Call Centers since 2014. Troy has a Masters’ in Business Administration from the University of Sioux Falls, South Dakota. Troy is professional and approachable. He gives his best in whatever he finds himself doing.

Ray Peterson (Chief Customer Officer)

Ray has over 25 years of experience in call and contact centers. He has been a team member in the firm since 2012.

Five Star Call Centers reviews and comparisons

Five Star Call Centers is a customer-oriented BPO solutions provider in South Dakota. The firm’s reviews say it is a great company to work with. It is said to be a relationship that produces expected and outstanding results. 

An electronics client stated, “After many failed relationships with other call centers, we believe we have found the right one that can grow with our business needs”. Further reviews of the Five Star Call Centers should be by comparison to other similar BPO providers in South Dakota.

Five Star Call Centers’s contact information

Five Star Call Centers’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 800.894.7832.


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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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