About Specialty Answering Service: Review and comparison
Specialty Answering Service, or SAS, is a Business Process Outsourcing (BPO) company that provides answering solutions to companies around the world 24/7.
Ever since Specialty Answering Service started as a small answering service called Specialty in 1985, they have provided professional solutions to satisfied clients and made a name for themselves in the industry. They service thousands of clients around the world, with agents providing services in multiple languages.
Specialty Answering Services trains its agents twice as long as the industry standard. In addition to phone support, they offer email, live chat, and social media support. All plans come with both local and toll-free numbers.
Specialty Answering Service Outsourcing
Specialty Answering Service focuses on providing professional, affordable solutions to businesses of all sizes. With their omnichannel support and different plan options, they aim to help businesses in all industries provide excellent customer support to their clients.
Specialty Answering Service holds an International Standards Organization 27001 certification, which can be rare for answering services in the United States. They are also HIPAA-compliant and can set up accounts that are PCI-compliant.
With their thousands of trained, professional, and friendly agents, they can handle thousands of calls a day and answer most calls within three rings or fewer.
All agents are located in the United States, regardless of where customers call from.
Specialty Answering Service’s BPO services and pricings
Specialty Answering Service is a dynamic Business Process Outsourcing provider that offers the following solutions:
- Telephone answering
- Social media chat support
- Live chat support
- Email support
- Toll-free numbers
- Local numbers
- Call center services
- Dedicated call centers (focused on your account only)
- Lead generation services
- US-based telemarketing services
- Virtual receptionists
Specialty Answering Service’s pricing
Exact pricing varies based on your needs. For example, a small business with only a few incoming calls a day will not have to pay as much as a large corporation that needs many agents dedicated to their account only.
Pricing starts at $34/month and can go up to thousands of dollars a month. However, with Specialty Answering Service’s two-week free trial, you can try it out without any commitments.
How Specialty Answering Service outshines its competition
Specialty Answering Service is unique in many ways. Some ways it outshines its competition include:
- You pay for what you use, nothing more
- It trains agents longer than the industry standard
- 35 percent of an agent’s pay depends on their performance, which provides an incentive to increase efficiency
- Agents answer inbound calls in three rings or fewer, which is 16 percent higher than the industry standard
- Agents answer almost three out of four calls on the first ring
Nicholas DAlleva (CEO)
Nicholas D’Alleva is the founder and CEO of Specialty Answering Service. He holds a BS in Computer Science from Villanova University.
Emily Cardin (COO)
Emily Cardin is the Chief Operating Officer and co-founder of Specialty Answering Service. For 17 years, she has been the face of Specialty Answering Service and its business retention specialist.
Todd Cardin (CMO)
Todd Cardin is the CMO of Specialty Answering Service. He is in charge of acquiring new businesses.
Specialty Answering Service reviews and comparisons
Specialty Answering Service’s contact information
Specialty Answering Service’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 1-866-688-8912.