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McIntosh & Associates


Founded in 1997, McIntosh & Associates is a consulting firm specializing in call center strategy, sourcing, and operations as well as customer experience strategy and management. McIntosh & Associates provides pragmatic, actionable consulting services for major corporations focused on enhancing the customer experience while optimizing operational effectiveness. We deliver a wide range of services including site selection, sourcing/RFP management, talent recruitment and retention, workforce management process design and optimization, scorecard design, performance management, business analytics, process documentation, and online/mobile/voice surveys gauging customer and employee engagement.

We deliver consulting services globally and have supported client engagements in the Americas and EMEA. While English is the most common language requested, we do have bilingual consultants and can support other languages.



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$1 to $5 million (USD)




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Mindy McIntosh , Founder & President

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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