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CoActivate

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About

CoActivate is an established 350+ seater engagement center based in Durban, South Africa. They do not want to be the biggest outsourcer in South Africa, but they strive to be the best, fostering a culture of inclusion, innovation, and continuous improvement. Customer centricity is at the heart of their approach driving repeat business, enhancing customer loyalty, and accelerating business growth.
The charm of CoActivate is easily their culture and their people. Their core values are displayed in the attitudes of their employees and their infectious energy and enthusiasm permeate everything they do.

What CoActivate offers its clients

CoActivate focuses on being an engagement hub for the digitally savvy client and customer. Delivering sales, support, customer
education, and data gathering for our clients to increase their customer’s lifetime value.

How CoActivate outshines the competition

CoActivate has not reinvented the wheel where outsourcing is concerned, instead, they simply start and end with your customers.

CoActivate understands and supports their client’s customer contact strategies, aligning their business activities to achieve the shared objectives. This is core to their offering strengthened by:
A VIBRANT WORKFORCE
COST-EFFECTIVE PRICING
THEIR AGILITY AND EASE OF DOING BUSINESS
ONLINE EXPERTISE
A POWERFUL SALES CULTURE
A LASER FOCUS ON QUALITY"

Headquarters

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Public or Private

Private

Seats or staff

201-500

Revenue

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Industries

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Highlights

Domain Authority

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Site traffic

1

OA ranking

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Glassdoor rating

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CrunchBase ranking

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Details

Executive

Matthew Hillerud, Managing Partner

Year Founded

2010

Countries of fulfillment

-

Sectors

-

Contact information

27 72 819 2396

https://www.coactivate.co.za/

Social media

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About CoActivate: Review and comparison

CoActivate is more than a call center. It’s an engagement center that offers the kind of streamlined experience modern customers expect. From sales to customer support, you can outsource most of the processes that involve interacting with customers to this vendor.

This vendor has been around since 2010 under the name Likeminds Group. It adopted the CoActivate brand in 2018.

This BPO provider offers a wide range of voice and marketing services powered by technology. You can count on this vendor to use modern solutions like voice recording and logging, quality management tools, and analytics to give you more visibility over the processes you outsource.

CoActivate Outsourcing

CoActivate has its headquarters in the Embassy Building in Durban. This location allows the vendor to access a large pool of talent while operating near Durban’s CBD.

CoActivate’s BPO services and pricings

CoActivate is a company that aims to form strategic partnerships with its clients. The goal is to help you grow and achieve your goals with the following services:

  • Sales. You can outsource your sales department and have trained agents pick up the phone and interact with your customers.
  • Lead generation. CoActivate can use technology to identify qualified leads and have agents interact with these prospects.
  • Telemarketing. With inbound and outbound telemarketing services, you have the peace of mind to know that your audience can talk to a qualified agent at any time.
  • Customer care. Outsourcing customer care can help you save time and money besides providing a better experience to your audience.
  • Order processing. You can outsource order processing to improve fulfillment time and free up valuable time.
  • Data. CoActivate can collect data to improve your visibility over your target audience and make better decisions.

CoActivate’s pricing

You will have to contact CoActivate to get a customized quote for the services you need.

How CoActivate outshines its competition

CoActivate stands out thanks to its company culture. It’s a place where people feel valued and enjoy what they do. The clients and leads who interact with the engagement center can feel this difference and will develop a positive opinion of your brand.

This vendor is also a modern company that leverages call center technology to deliver a high-quality standard. Over the past two years, this BPO provider has grown its workforce by 30%, a sign of solid demand for the services offered.

Key executives

Happy Ntshingila (Chairman)

Happy Ntshingila has an extensive background in sales and marketing. He also founded the first black-owned ad agency in South Africa in the 1990s.

Roland Mazery (Head of Innovation)

Roland Mazery has a strategic role in helping CoActivate grow and ensuring that the vendor adopts the right technology to achieve its goals.

CoActivate reviews and comparisons

There aren’t many online reviews for CoActivate. However, there are some positive reviews written by employees when the vendor used to be called LikeMinds Group.

These positive reviews suggest that this company has always had a great culture. Some of the reviews also mention that this business is goal-driven and has excellent management.

CoActivate’s contact information

CoActivate’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 27 72 819 2396.

CoActivate news, podcast & articles

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CoActivate videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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