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4.7/5 • Glassdoor rating


Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better.

With offices in San Francisco, Denver, Irvine, Lexington, Kyiv, Manila, Cebu, and Guadalajara, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.

How Helpware outshines the competition


We created the company to change perceptions of what outsourcing is and can be, and we do that by building amazing cultures in each of our locations across the globe, and by simply treating our employees better.

Helpware company structure

Helpware has grown over the years, with a start catering primarily to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.

Sample highlight service offering of Helpware

With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry leading startups and modern companies.


United States

Public or Private


Seats or staff



$500 mil. - $1 bil.

  • Construction Renovation
  • Ecommerce
  • Entertainment
  • Financial Services
  • Government
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Pharmaceutical
  • Public Utilities
  • Retail
  • SaaS
  • Travel
  • Utilities



Cassy Bayona, Vice President of Business Transformation

Year Founded


Countries of fulfillment
  • Albania
  • Germany
  • Mexico
  • Philippines
  • Poland
  • Ukraine
  • United Kingdom
  • United States
  • Customer Service
  • Full service BPO
  • Output-based
  • Specialized BPO Vertical
Contact information


About Helpware: Review and comparison

Helpware is a business processing outsourcing company established in 2015. They are committed to taking BPO in a new direction through offering more customizable customer experiences, a commitment to culture, and motivated staff.

Helpware Outsourcing

While the main headquarters resides at 110 W Vine St, Lexington, Kentucky, US, Helpware has establishments in several countries, including the USA, Ukraine, Mexico, the Philippines, and Germany. Currently, the company is present in Kentucky and California in the US and has nine worldwide offices.

Helpware’s BPO services and pricings

Helpware currently offers five service teams for customer support, multilingual support, technical support, back office, and customer success.

All packages offer 40 hours of work per week per person, customized recruiting of workers with a bachelor’s degree or higher, and a two-month trial before committing to six-month or one-year payments.

Helpware’s pricing

Depending on the option and customizations to the plan, Helpware’s services run about $1800-$2200 per month.

How Helpware outshines its competition

Helpware’s approach to BPO differs from other companies right from its inception. The company uses a six-step process to help the client quickly shift to outsourcing.

The first step is to assign a project manager to the client to help build a specialized team. Step two is where the company carefully selects a team to be trained at step three. At step four, the team is ready to begin work, and at step five, they begin work. Step six is as easy as the client watching their company grow.

While this may not seem all that different from competitors, the critical aspects are the bits most people don’t see. At Helpware, the employees enjoy their jobs. They have a pleasant work environment and rave about how friendly and helpful their coworkers are. Each member of the team is dedicated and hardworking.

Key executives

Andy Steuer – Co-Founder, CMO, Investor

With over two decades of experience in leadership positions at fast-growing companies, Steuer is currently the Chief Marketing Officer at Helpware. He co-founded the company in 2015 along with Alex Tereschenko.

Alex Tereschenko – Co-Founder, COO

Tereschenko is one of the co-founders of Helpware and has worked as the Chief Operations Officer since its inception in 2005. His previous jobs centered mostly on financial consultation for other BPOs.

Robert Nash – CEO

While Nash has only been CEO of Helpware since April 2020, he has nearly two decades of experience with BPOs. Nash has a certification in Six Sigma practices and experience in all levels of BPO management. His previous position was at Clutch’s Global Customer Service Company.

All other executive staff are listed here on their site.

Helpware reviews and comparisons

All of Helpware’s reviews and ratings are generally positive. Trustpilot gives them a solid 4.0, while employees on Indeed give them 4.3. Glassdoor gives Helpware a particularly impressive score of 4.8, with 95% of people saying they would recommend it to a friend and a whopping 99% approval rate of the CEO Rober Nash.

Overall, both employees and customers alike seem quite pleased with their experiences with Helpware. People commend the company on creating a comfortable work environment, being outstandingly organized, proactive, and effective.

Helpware’s contact information

Helpware’s main headquarters is located in:

United States

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 859.433.8717.


Helpware news, podcast & articles

Helpware videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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