$500 mil. - $1 bil.
Cassy Bayona, Vice President of Business Transformation
About Helpware: Review and comparison
Helpware is a business processing outsourcing company established in 2015. They are committed to taking BPO in a new direction through offering more customizable customer experiences, a commitment to culture, and motivated staff.
While the main headquarters resides at 110 W Vine St, Lexington, Kentucky, US, Helpware has establishments in several countries, including the USA, Ukraine, Mexico, the Philippines, and Germany. Currently, the company is present in Kentucky and California in the US and has nine worldwide offices.
Helpware’s BPO services and pricings
Helpware currently offers five service teams for customer support, multilingual support, technical support, back office, and customer success.
All packages offer 40 hours of work per week per person, customized recruiting of workers with a bachelor’s degree or higher, and a two-month trial before committing to six-month or one-year payments.
Depending on the option and customizations to the plan, Helpware’s services run about $1800-$2200 per month.
How Helpware outshines its competition
Helpware’s approach to BPO differs from other companies right from its inception. The company uses a six-step process to help the client quickly shift to outsourcing.
The first step is to assign a project manager to the client to help build a specialized team. Step two is where the company carefully selects a team to be trained at step three. At step four, the team is ready to begin work, and at step five, they begin work. Step six is as easy as the client watching their company grow.
While this may not seem all that different from competitors, the critical aspects are the bits most people don’t see. At Helpware, the employees enjoy their jobs. They have a pleasant work environment and rave about how friendly and helpful their coworkers are. Each member of the team is dedicated and hardworking.
Andy Steuer – Co-Founder, CMO, Investor
With over two decades of experience in leadership positions at fast-growing companies, Steuer is currently the Chief Marketing Officer at Helpware. He co-founded the company in 2015 along with Alex Tereschenko.
Alex Tereschenko – Co-Founder, COO
Tereschenko is one of the co-founders of Helpware and has worked as the Chief Operations Officer since its inception in 2005. His previous jobs centered mostly on financial consultation for other BPOs.
Robert Nash – CEO
While Nash has only been CEO of Helpware since April 2020, he has nearly two decades of experience with BPOs. Nash has a certification in Six Sigma practices and experience in all levels of BPO management. His previous position was at Clutch’s Global Customer Service Company.
All other executive staff are listed here on their site.
Helpware reviews and comparisons
All of Helpware’s reviews and ratings are generally positive. Trustpilot gives them a solid 4.0, while employees on Indeed give them 4.3. Glassdoor gives Helpware a particularly impressive score of 4.8, with 95% of people saying they would recommend it to a friend and a whopping 99% approval rate of the CEO Rober Nash.
Overall, both employees and customers alike seem quite pleased with their experiences with Helpware. People commend the company on creating a comfortable work environment, being outstandingly organized, proactive, and effective.
Helpware’s contact information
Helpware’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 859.433.8717.