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2.9/5 • Glassdoor rating


Inbound and Outbound Teleservices Solution



Public or Private


Seats or staff



Unknown / Non-Applicable





Jason Adams, Owner

Year Founded


Countries of fulfillment




Contact information

(877) 340-0187

About OMS: Review and comparison

OMS is an innovative call center, Business Process Outsourcing (BPO), and inbound and outbound teleservices solutions provider headquartered at Pearland, Texas. The firm has been providing its services since 2009. 

This company prioritizes providing the best BPO solutions for the advertising, marketing, and consumer services industries.

Since its inception, OMS has expanded throughout the United States. Its current company size is between 10 to 50 employees, which gradually grows, and its last reported revenue is over $4 million.

OMS Outsourcing

OMS takes its approach to customer service very seriously. They view it as one of the primary components every business should prioritize. In addition, OMS believes that having efficient communication between companies and their customers is one way to keep a stable relationship and ensure recurring transactions.

OMS’s BPO services and pricings

OMS provides the following services

  • Customer service with flexible hours of operation and fully programmable Interactive Voice Response (IVR);
  • Inbound sales campaigns for meeting or exceeding a client’s ROI;
  • Political calling such as Voter ID, GOTV patch calls, persuasion calls, advocacy calls, Donations & Fundraising;
  • Lead generation,
  • Research surveys, political surveys, and opinion polls;
  • Efficient Business-to-Business and Business-to-Consumer appointment setting;
  • Up to three months of data storage and archival; and
  • Data processing.

OMS’s pricing

OMS’s pricing depends on the client’s desires and their business’s needs. The more services someone wants to incorporate into their business, the more they’ll have to pay. 

How OMS outshines its competition

OMS takes pride in growing its clients’ businesses and improving those clients’ marketing strategies. Their flexibility with different industries gives all companies the same growth opportunities, regardless of their specialties and size. Their key points to success include:

  • Using their years of expertise to help businesses launch their campaigns and create impactful ROI for their clients;
  • Competitive rates with reliable US-based services;
  • Finding leads that make clients’ companies work;
  • 24/7, 365-day inbound coverage;
  • Providing multiple redundancy points for increasing system reliability;
  • PCI compliance for all interacting parties;
  • Business-to-Business and Business-to-Consumer integration that ensures a business’s success and long-term growth.

Key executives

Jason Adams (Owner and Founder/COO)

Jason Adams founded OMS and has been its Chief Operating Officer (COO) since 2009. He has over 28 years of industry experience, leads the firm’s sales efforts, and managed several multi-million dollar projects for many industries.

Craig Franklin (CEO and Managing Partner)

Craig Franklin has been OMS’s Chief Executive Officer (CEO) since 2014. He oversees client services, IT, and operations. 

Brigg Lawrence (Senior Vice President, Client Services)

Brigg Lawerence has been OMS’s Senior Vice President since 2011. He’s responsible for client services and has over 23 years of experience. 

OMS reviews and comparisons

OMS is an ideal full-service call center, BPO, and marketing solutions provider in the United States backed by seasoned industry leaders. Their specialists’ strategies also ensure swift program or campaign launches and quality performance.

Although there are limited reviews for OMS, it would be wise to find some comparisons with other US-based BPO solutions specializing in inbound and outbound B2B and B2C sales, answering, and other consumer services.

OMS’s contact information

OMS’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (877) 340-0187.


OMS news, podcast & articles

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OMS videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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