SkaleCX

Skale CX was established by its parent company, TKW Research Group, in 2020. Skale CX is originally built as a 20-seat call centre in the southeast region of Melbourne.

TKW Research Group has grown remarkably and is recognized as Australia’s largest privately-owned data collection and market research agency. 

It serves a diverse clientele, including major global automotive brands, prominent Australian banks, and the Australian Government. 

As a professional business process outsourcing (BPO) entity, it extends its services globally, providing companies with valuable flexibility and cost-effective solutions.

Skale CX is based in Fiji. It offers customer service software that seamlessly integrates into your platform, ensuring a consistent service model. 

As an integral part of your brand, Skale CX collaborates closely with your team to deliver outstanding service and enhance customer experiences across all communication channels, including voice, chat, email, Facebook, WhatsApp, and Instagram.

Skale CX offers extensive services tailored to support businesses across various sectors, including B2B and B2C organizations and eCommerce stores.

• BPO & overflow
• Multi-channel support
• Debt collections
• End-to-end call centre solutions
• Database maintenance
• Technical support

Skale CX BPO’s pricing

Skale CX represents a contemporary BPO provider that offers a diverse range of benefits. 

These include utmost flexibility, allowing customers to either make purchases now and pay later or pre-pay and secure their prices. 

Additionally, the company ensures top-notch quality, stringent security measures, and substantial cost savings for its clients.

To know more about its services and pricing, contact Skale CX today!

Skale CX is committed to providing top-notch outsourcing services with a strong focus on building partnerships.

Its services are competitively priced within the off-shoring market and designed to align perfectly with the client’s objectives and customers’ expectations.

The company’s reputation for excellence has led to a growing customer base. CDM Direct, their well-established BPO brand, has successfully collaborated with some of the world’s largest automotive brands, including Nissan, Mazda, and BMW. 

Apart from its outsourcing services, Skale CX is also devoted to educating potential clients about the numerous benefits of business process outsourcing. 

In line with this commitment, they have crafted an informative e-book titled “5 Benefits of Engaging an Overflow Contact Centre for your Business,” which is available for download.

• Drew Legrand (Executive Chairman)

Drew is the Executive Chairman at Skale CX since January 2022. He is mainly in charge of strategic partnerships and customer relationship management, among others.

• Kris Ram (Director and Regional General Manager)

Kris Ram is currently the Director and Regional General Manager of Skale CX. He is responsible for overseeing the strategic direction and operations of the company in their respective region.

At Scale CX, client feedback is highly valued and is vital in shaping the company’s commitment to exceptional customer experience (CX).

While there may be no reviews for Scale CX, the company actively encourages its clients to provide feedback and share their experiences.

SkaleCX’s main headquarters is located in:

WA Kalabo TFZ Valelevu Suva, Suva, Valelevu

Further, you may virtually reach out the company through the following contact information:

Website https://skalecx.com

LinkedIn https://www.linkedin.com/company/skale-cx/

Facebook https://www.facebook.com/skale.cx

In addition, you may email them at [email protected] or call USA:+1920-268-1549; UK:+441420-358149.