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Skale CX
Caught in a demand spike? Need to flex up for the high season? Can’t fill your vacancies? We’re on it. With 30 years of outsourcing under our belt, we bridge the gap, boost your services, and maintain top-tier quality across industries. Your customers won’t settle for less, and neither do we.
Want more?
Brace yourself for significant cost savings, up to 50% off the UK and US rates – with our month-to-month, flexible hiring model. Meet your staffing needs or handle sudden surges, integrating our offshore team into your operations in days. We promise smooth, cost-effective business operations that maximize your efficiency.
Your wins?
• Substantially less upfront costs
• Tap into our ‘cloud-based staffing’ model
• Shrink operational expenses by avoiding unnecessary hires
• Streamlined business services
Talk to us now!

What SkaleCX offers its clients

Skale CX
Gear up for customer-centric support that drives results. Set your benchmarks, KPIs and SLA expectations. Witness the seamless fusion into your workflow as we go to work for you. Our dynamic outsourcing services power efficient, self-reliant operations.
Hate commitment? We've got your back. We offer flexible month-to-month hiring solutions tailored to your inbound or outbound operational requirements. Relax and let us handle everything within your budget.
Go lean with Skale CX. Skip the hassle of assembling a large workforce. Save time and bypass the recruiting and training maze. Our expert pros seamlessly merge with your operations, making management a breeze.
Don't wait - get in touch now.

How SkaleCX outshines the competition

Supercharge Remote Collaboration with Skale CX.
Our AI engineered outsourcing platform equips you with real-time visibility, detailed reports, and total team control. Say goodbye to the pitfalls of remote work.
Bolster your Business with Scalable Outsourcing Solutions
Fast-track Growth
We hit the ground running from within a week. Your inbound or outbound volumes rise? We add agents to scale up 2x to 10x seamlessly.
Smooth Sailing Management
Set your workflow, and let us handle the rest. We keep our eyes on your core business goals.
Omni-channel Support
Chat, email, social, voice - you name it, we cover it. Our teams operate worldwide to amplify your customer engagement.
Focus on What Matters
Leave the customer service to us. Bask in the tranquillity of a 'set and forget' operation.
So, let's!

SkaleCX company structure

We are a boutique private outsourcing company owned by an Australian company called TKW Research Group based in Melbourne. We were set up originally to provide in-house contact centre services to our parent in Australia and New Zealand but now offer BPO services in English, world wide.

Sample highlight service offering of SkaleCX

We are running an introductory offer for all new clients in 2023. We will waive the cost (yes, free!) for up to five agents for the first week of any campaign that has a contracted duration of >3 months.


WA Kalabo TFZ Valelevu Suva, Suva, Valelevu

Public or Private


Seats or staff



$1mil - $10mil

  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Energy
  • Financial Services
  • Government
  • Healthcare
  • Hospitality
  • Insurance
  • Others
  • Payroll
  • Retail
  • Telecoms
  • Travel
  • Utilities


Year Founded


Countries of fulfillment
  • Australia
  • Fiji
  • New Zealand
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
Contact information

USA:+1920-268-1549; UK:+441420-358149

About SkaleCX: Review and comparison

Skale CX was established by its parent company, TKW Research Group, in 2020. Skale CX is originally built as a 20-seat call centre in the southeast region of Melbourne.

TKW Research Group has grown remarkably and is recognized as Australia’s largest privately-owned data collection and market research agency. 

It serves a diverse clientele, including major global automotive brands, prominent Australian banks, and the Australian Government. 

As a professional business process outsourcing (BPO) entity, it extends its services globally, providing companies with valuable flexibility and cost-effective solutions.

SkaleCX Outsourcing

Skale CX is based in Fiji. It offers customer service software that seamlessly integrates into your platform, ensuring a consistent service model. 

As an integral part of your brand, Skale CX collaborates closely with your team to deliver outstanding service and enhance customer experiences across all communication channels, including voice, chat, email, Facebook, WhatsApp, and Instagram.

SkaleCX’s BPO services and pricings

Skale CX offers extensive services tailored to support businesses across various sectors, including B2B and B2C organizations and eCommerce stores.

  • BPO & overflow
  • Multi-channel support
  • Debt collections
  • End-to-end call centre solutions
  • Database maintenance
  • Technical support

Skale CX BPO’s pricing

Skale CX represents a contemporary BPO provider that offers a diverse range of benefits. 

These include utmost flexibility, allowing customers to either make purchases now and pay later or pre-pay and secure their prices. 

Additionally, the company ensures top-notch quality, stringent security measures, and substantial cost savings for its clients.

To know more about its services and pricing, contact Skale CX today!

How SkaleCX outshines its competition

Skale CX is committed to providing top-notch outsourcing services with a strong focus on building partnerships.

Its services are competitively priced within the off-shoring market and designed to align perfectly with the client’s objectives and customers’ expectations.

The company’s reputation for excellence has led to a growing customer base. CDM Direct, their well-established BPO brand, has successfully collaborated with some of the world’s largest automotive brands, including Nissan, Mazda, and BMW. 

Apart from its outsourcing services, Skale CX is also devoted to educating potential clients about the numerous benefits of business process outsourcing. 

In line with this commitment, they have crafted an informative e-book titled “5 Benefits of Engaging an Overflow Contact Centre for your Business,” which is available for download.

Key executives

Drew is the Executive Chairman at Skale CX since January 2022. He is mainly in charge of strategic partnerships and customer relationship management, among others.

  • Kris Ram (Director and Regional General Manager)

Kris Ram is currently the Director and Regional General Manager of Skale CX. He is responsible for overseeing the strategic direction and operations of the company in their respective region.

SkaleCX reviews and comparisons

At Scale CX, client feedback is highly valued and is vital in shaping the company’s commitment to exceptional customer experience (CX).

While there may be no reviews for Scale CX, the company actively encourages its clients to provide feedback and share their experiences.

SkaleCX’s contact information

SkaleCX’s main headquarters is located in:

WA Kalabo TFZ Valelevu Suva, Suva, Valelevu

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call USA:+1920-268-1549; UK:+441420-358149.

SkaleCX news, podcast & articles

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SkaleCX videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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