$1 mil. - $5 mil.
Cindy Reardon, Director Operations
About QTAS: Review and comparison
QTAS is an innovative contact center solutions and Business Process Outsourcing (BPO) services provider headquartered in Quincy, Massachusetts. This company specializes in keeping their clients in contact with customers, whether that means sales leads or customer emergencies.
QTAS has been a third-generation family company since Edward Reardon, Sr., founded it in 1947. It has revenue between $1 and $5 million. The company has less than fifty employees.
QTAS proudly offers numerous telephone support and call center services, including voicemail and live agent services at different budgets. Customers can relax knowing the company can represent their company during and outside of regular business hours. It serves companies of all sizes, both locally and nationwide.
The company strives to manage calls quickly and effectively using technical expertise and “the latest telephony platforms and most advanced computer technologies.” QTAS promises services are available 24/7, 365 days a year.
QTAS’s BPO services and pricings
QTAS provides extensive communications services to cover the needs of clients. These fall into outbound call center services, inbound call center services, and voicemail services.
Outbound call center services include:
- Confirmation of customer-specific data
- Appointment confirmation
- Follow-up appointment setting
- Product use follow up to order supplies and/or additional product
- Customer service surveys
- New product promotion
Inbound call center services include:
- Telephone answering support
- Appointment scheduling
- Call overflow service
- Customer service
- Help desk
- Information hotline
Voicemail services include:
- Individual or group voicemail
- Greeting only voicemail
- Automated attendant
These are only a small portion of what QTAS offers. All plans can be fully customized.
Due to the highly customizable nature of QTAS’s services, potential customers will need to contact QTAS for pricing.
How QTAS outshines its competition
QTAS prides itself on a glowing reputation in the industry. It seeks to maintain its quality by training its staff twice as long as the industry standard. QTAS sees itself as a business partner instead of an outsourcing option and boasts that “80% or more… calls are never placed on hold.”
QTAS is experienced in businesses of every size across over 20 industries, including:
- Restoration & Cleaning
QTAS’s website promises that customers from other industries should feel free to reach out because the company has already designed a plan that would work for them and will customize all of its services based on customer needs.
Glenn Coulter (Chief Executive Officer)
Timothy Reardon (President)
Cindy Reardon (Director of Operations)
Limited information is available on QTAS executives.
QTAS reviews and comparisons
Outside of the company website and a Facebook page, QTAS has no online presence. Testimonials on its website state that employees of QTAS are friendly, professional, and prompt. Companies with fluid and unusual business structures have found QTAS adaptable and ready to develop unique solutions to fill their needs.
Despite its age, there is little information available on QTAS. Anyone seeking to compare QTAS should compare it to similar small BPOs which provide telecommunications services.
QTAS’s contact information
QTAS’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 617-479-3700.