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Aicom

About

AICOM Solutions aims to lead the BPO service industry and was named one of the top 100 Global Outsourcing Company in the 2005, 2006 survey. AICOM believes that it is the satisfaction of the clients that shows the capability of a company. Using the global knowledge workflow AICOM aims to reduce costs, maximise productivity and improve efficiency. The clients business objectives are fulfilled using a mix of employee skills, innovation, creative ideas, and passion for excellence that brings a comprehensive and unique skill set, knowledge and expertise.

AICOM helps its clients by providing voice and non voice call center services that includes

Sales and marketing

• Telemarketing and telesales
• Sale order processing
• Sales support
• B2B/B2C Telemarketing
• Inbound and outbound calls to and from customers
• Lead generation that can help find out what the client needs

Customer Management is another important service that AICOM helps its clients with.

• All customer inquiries, complaints, refunds, and reorders are handles by AICOM
• CRM entries, payment collections and follow up is done
• Requests for follow ups and complaints management and tracking is done by AICOM
• Customer issue handling, resolution and escalation

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Highlights

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Details

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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