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DRSI Call Center

0.0/5 • Glassdoor rating


As the leading and most experienced contact center in one of the largest Hispanic markets in the U.S., DRSI Call Center LLC has over 20 year proven track record of tapping into the fastest growing and increasingly affluent demographic group in the country. And we do it with the most advanced technology and the best bilingual human resources available in the industry.

What DRSI Call Center offers its clients

DRSI Call Center LLC has a full-time quality control department that verifies the accuracy of transactions and carefully monitors the performance of our agents. Remote monitoring is also available. Scripts and reports are customized to meet program objectives. The result is consistently superior customer service delivered to our clients.

Sample highlight service offering of DRSI Call Center

24/7 Live Virtual Receptionists
24/7 Live or Virtual Chat
Answering Service
Outbound Programs
Customer Satisfaction Surveys
Fullfilment and Warehousing
Direct Mail
B2B Programs
B2C (Business-to-Consumer Programs)
Web Applications



Public or Private


Seats or staff



$1 mil. - $5 mil.





Heiko Faass , CEO

Year Founded


Countries of fulfillment




Contact information



About DRSI Call Center: Review and comparison

DRSI is a five-star call center. It is a Business Process Outsourcing (BPO) services provider in Puerto Rico. The firm has been in existence since 1990. It has steadily risen to the top of the list in the industry.

The leading BPO company focuses on delivering results through optimized customer services. They work behind the curtains to ease business processes for all their clients. The company’s main driving force is the value it adds and the quality of service it provides.

Through the undeniable experience gathered over the years in the industry, DRSI has evolved. The evolution is noticeable in its service delivery gaining more value.

Beginning in 1985 as Direct ReponSource, the firm has also expanded its operations to the Hispanic community. The current company size is 51 to 200 employees.

DRSI Call Center Outsourcing

The firm establishes its customer-centric approach in the training and specialization of its workforce. The company uses up-to-date technology to provide optimized BPO solutions. DRSI, in being accessible, attends to many customer engagement channels. These include social media, webchat, live chat, email, voice, and so on.

DRSI is a company that is entirely devoted to ensuring quality services are produced and expected results are obtained. They have a control department that ensures that everything transactional is of top-notch quality.

DRSI Call Center’s BPO services and pricings

DRSI is a unique outsourcing provider. They curate their services especially as included on their website, and they include:

  • Virtual receptionists who are active twenty-four hours a day and all through the week
  • Live or virtual chat that has somebody on the other end to answer anytime you need
  • Answering services to make the best first impression on your customers
  • Inbound and outbound programs
  • Customer satisfaction surveys
  • Web application
  • Email management, especially direct mailing
  • Business-to-consumer programs

DRSI’s pricing

DRSI’s pricing will always depend on the clients’ requirements and the business size. The company will consult with you to ensure you take the best option for your business. The firm offers flexibility in its pricing that encourages business growth.

How DRSI Call Center outshines its competition

The firm is in a healthy competition that aims to push the company to the top of the ladder. The company mixes unprecedented experience. The dedication to detail of every staff of the company is worthy of note. 

The workforce is trained to empathize with customers to make the best decision for their business. Above all, satisfactory customer experience is the goal of the company.

In addition, DRSI has an intensive recruitment process. They train their onboarding members on a high level of professional development to deliver top-notch results. They presently have 500 positions with growth space to accommodate up to 1,100 posts.

Key executives

Heiko Fass (CEO)

Heiko has been CEO of the DRSI Call Center for over five years. He is an experienced entrepreneur and financier. He has a track record of creating solutions for complicated and fast-moving live scenarios.

Heiko has an experiential background in corporate, finance, investment banking, and the United States Securities Law.

DRSI Call Center reviews and comparisons

DRSI is no doubt one of a kind BPO provider. They have tentacles in the Hispanic markets and Puerto Rico to take care of a broader range of clients. We currently do not have any reviews for DRSI. We would suggest a comparison of the firm to other similar BPO providers in the United States.

DRSI Call Center’s contact information

DRSI Call Center’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Website https://
Facebook N/A

In addition, you may email them at [email protected] or call 1-866-476-1515.

DRSI Call Center news, podcast & articles

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DRSI Call Center videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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