$1 mil. - $5 mil.
Kate Harrison, Operations Manager
About Infinity Virtual Answering: Review and comparison
Infinity Virtual Answering is an innovative telecommunications and Business Process Outsourcing (BPO) services provider headquartered in London, Ontario. This firm has been providing cost-effective business call answering services for companies since 1996.
This BPO company focuses on providing customized 24/7, 365-day communication solutions for businesses of any size to help them streamline simplistic tasks while its clients prioritize their most important business goals.Since its inception, Infinity Virtual Answering has expanded its services throughout Canada. The firm’s current size is 11 to 50 employees, and its last reported revenue is $5 million.
Infinity Virtual Answering Outsourcing
The firm takes a customer-centric approach in offering effective phone answering services for Canadian and other international businesses. This customer service mentality helps them give clients coverage beyond typical working hours, such as overnight, during the weekends, and on holidays.
Infinity Virtual Answering’s BPO services and pricings
Infinity Virtual Answering is a dynamic outsourcing provider that offers the following services:
- Customer Service
- Emergency Response Coordination
- Remote Reception
- 24/7/365 Communication Services
- Virtual Reception Services
- Appointment Scheduling
- After-Hour Reception
- Event Hotlines and Ticket Sales
- Registrations and Reservations
- Safety Check-In Services
- Order Taking
- Email Response
- Data Collection and Data Entry
In addition, the firm offers these services to several Ontario industries, including healthcare, real estate, insurance, plumbing, construction, law, financial services, towing, and pharmaceuticals.
Infinity Virtual Answering’s pricing
Infinity Virtual Answering’s pricing depends on the client’s requirements and business needs. Some factors that affect an overall rate include the average number of calls and their lengths. Plans can start as low as $99 per month and can be adjusted based on how much coverage a client wants.
How Infinity Virtual Answering outshines its competition
The firm takes pride in providing answering services with a “personalized touch that answering machines and automatically generated emails don’t have.” Their formula for success includes:
- Setting up clients’ accounts within a same-day or three-day time frame
- Selecting and training the most qualified team members to answer calls related to their clients’ business needs or a specific industry
- Adjusting clients’ plans based on how many calls they get and how long they last
- Maintaining a professional and accurate mindset when handling clients’ calls
- Providing telecommunications solutions by using the most up-to-date technology to resolve issues in a timely manner
- Treating all team members with respect so they are motivated to treat clients’ customers with respect
Infinity Virtual Answering also contributes to offering new employment opportunities and encourages job creation throughout Ontario.
Kate Harrison (Operations Manager)
Kate Harrison has been Infinity Virtual Answering’s Operation Manager since 2021. She’s responsible for overseeing the firm’s daily operations, such as supervising employees, working directly with clients, and managing programs.
Blake Dawson (General Manager)
Blake Dawson has been Infinity Virtual Answering’s General Manager since 1996. He has extensive experience working in the telecommunications field. Dawson also co-founded the firm.
Infinity Virtual Answering reviews and comparisons
Infinity Virtual Answering is an innovative telecommunications and BPO services provider in Ontario. Although we don’t have in-depth reviews about this firm, we recommend comparing it with other Canadian-based answering services. We also suggest looking at their testimonials to see how other businesses thrive with their services.
Infinity Virtual Answering’s contact information
Infinity Virtual Answering’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 519-432-6463.