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Towne Answering Service

3.7/5 • Glassdoor rating


It all started back in the 50’s. Answering calls for – and actually dispatching – local police departments. The more modern version of Towne was incorporated in 1968 to provide call center and answering services for medical and commercial clients utilizing the best technology available at the time (the time was 1968 and the technology was a switchboard!). The majority of those clients are still with us today.

As time passed and technology advanced, so did Towne. The answering and call center equipment we use evolved from switchboards to a basic computerized system with handwritten messages. From there Towne moved to a fully computerized, paperless, state-of-the-art messaging system with digital lines and switching. In 2008, we moved to a larger facility at 208 North Main Street, in Souderton, Pennsylvania. In 2017, we implemented our fifth generation of computerized call center platform, which has enabled us to continue our growth and meet the needs of our customers into the 21st century.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Charles Crown, Owner

Year Founded


Countries of fulfillment




Contact information


About Towne Answering Service: Review and comparison

Towne Services is one of the United States’ oldest telecommunications companies. They’ve been around for nearly 70 years and still serve a variety of clients all over the country today. 

The company provides contact center services to its clients, but it also offers personal alarm monitoring services, which is what the company started out doing back in the 50s. The company dedicates itself to providing the highest quality services possible. 

The company serves both large corporations and individuals. Its primary focus is on welfare checks and monitoring personal alarm systems. Employees monitor clients’ alarm systems and call clients several times a day to ensure their safety and overall well-being. 

Towne Services is a fairly small company with anywhere from 11-50 estimated current employees. These employees are highly skilled in customer service and are dedicated to ensuring the safety of their clients. 


Towne Answering Service Outsourcing

Towne Services’ headquarters office is in Souderton, Pennsylvania in the United States. The company provides personal alarm monitoring and contact services to clients all across the United States. 

Its dedication to providing excellent quality services and fast responses has allowed the company to partner with some of the most popular home healthcare providers in the US. Towne Services has even developed its own state-of-the-art personal monitoring and alarm services similar to Life Alert. 

Towne Answering Service’s BPO services and pricings

Towne Services mainly focuses on personal alarm monitoring and telecommunications services. Some of the specific services that the company offers include: 

  • Telephone answering
  • Welfare checks
  • Personal emergency alarm system monitoring
  • Emergency services dispatching
  • Home healthcare monitoring
  • Elevator monitoring
  • Business monitoring
  • Individual security

Towne Services pricing

Towne Services recognizes the importance of providing high-quality services without costing clients a fortune. The company doesn’t provide specific service prices on its website, but you can fill out a contact form for free to get in touch with a representative to further discuss service prices. 

How Towne Answering Service outshines its competition

Towne Services is one of the oldest personal emergency alarm monitoring services in the United States. This company has been around since 1954 and is still going strong today. 

Unlike other similar companies, this company provides several daily well-being checks to ensure that its clients are safe and healthy. If an issue were to arise, the company works closely with local emergency services to get the person some help as quickly as possible. 

Despite its small size, the company is a verified home health and independent living services partner, which speaks to the company’s overall dedication to its customers.

Key executives

Charles Crown (Owner)

Charles Crown is the current owner of Towne Services in Souderton Pennsylvania. 

Shane Austin (Operations Manager) 

Shane Austin is the current operations manager at Towne Services and dedicates himself to providing excellent customer service through nurturing a strong and healthy work environment. 

Towne Answering Service reviews and comparisons

Towne Services works hard to help its clients feel safe and secure in their homes and/or living facilities. According to Glassdoor, the company has overwhelming approval from its employees. 

Towne Answering Service’s contact information

Towne Answering Service’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 215-660-0800.


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