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4.4/5 • Glassdoor rating


We are an established outsource facility from an entirely UK based team offering contact centre arrangements with dedicated teams of flexible agents. We have a wealth of experience in managing contact centres within financial services including debt collection, customer support and customer contact schemes such as financial redress. Our team are especially experienced and skilled in understanding customers’ needs from general queries to vulnerability.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Tom Horne, Chief Operating Officer

Year Founded


Countries of fulfillment




Contact information


About Tieta: Review and comparison

Tieta is an impressive outsourcing facility that handles contact center management in the financial services field. The team is based in the United Kingdom and headquartered in Oxfordshire. 

Tieta works with businesses providing customer support, debt collection, and other customer contact financial services. The leadership at Tieta founded the company in 2012. Tieta employs about 100 people and makes a revenue of $5.8 million yearly. 

The award-winning BPO company has been providing innovative solutions for the past decade, including quality monitoring and training, debt collection management, and outsourced customer service.

Along with these cost-effective services, Tieta also provides recruitment resourcing solutions. The company also received acknowledgment at the Credit Excellence Awards in 2017 and the Engagement Excellence Awards in 2021.

Tieta Outsourcing

Headquartered in the United Kingdom, Tieta handles the Information Technology industry and hires employees with years of experience in management and leadership to ensure clients are satisfied. The outsourcing support from the company delves into a wide range of services, such as:

  • Offshore outsourcing
  • Recruitment resourcing solution
  • Sales and lead generation
  • Appointment scheduling services

Furthermore, the company provides tailored solutions to the financial industry, such as advisory outsourcing, mortgages, and auto finance alternatives. 

The company has extensive experience managing contact centers of highly regulated industries, including technology and financial fields. The company provides both offshore and onshore support to UK-based and international clients.

Tieta’s BPO services and pricings

Tieta is an experienced BPO company that offers the following services.

  • Outsourced customer service
  • Debt collection and arrears management
  • Sales, lead generation, and appointment scheduling
  • Quality monitoring and training
  • Offshore outsourcing
  • A blend of onshore and offshore services
  • Recruitment resourcing solutions
  • Tailored services for the financial industry
  • Outsourced customer service agents for seasonal and peak times

Tieta’s pricing

Tieta’s pricing protocols align with the specific services that each client requires, especially when customizing certain solutions to meet customer needs. To find out more about pricing, you can reach out to Tieta’s experts through the contact form on the company website.

How Tieta outshines its competition

The company exceeds its competition by offering high-quality and tailored outsourcing solutions. With a focus on specialized industries, the leadership provides extensive success for clients. Furthermore, the business has garnered numerous awards since its inception in 2012, such as CCS AWARDS and Engagement Excellence Awards. 

The company is also Cyber Essentials certified and a business member of the Call Centre Management Association.

Key executives

  • Caroline Walton (Founder and CEO)

Caroline Walton has been the CEO of Tieta since its inception in 2012. Walton has more than 20 years of financial service experience. Further, Walton has also served as the CEO of the MYJAR Group.

  • Kevin Manners (Chief Finance Officer)

Kevin Manners has worked as CFO at Tieta since October 2017. Manners has worked as a Group Financial Controller and held multiple senior finance roles. 

Tieta reviews and comparisons

Tieta is an outstanding company with positive reviews on Glassdoor and a rating of 4.4 out of 5 stars. Positive ratings on Google reviews also show how effective the company has become.

Tieta’s contact information

Tieta’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 2033713062.

Tieta news, podcast & articles

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