About TSI: Review and comparison
TSI has been a renowned name in the debt collection and debt servicing industry since 1970. After developing a successful business model in the debt resolution industry, TSI branched into other financial and operational solutions for today’s businesses.
TSI offers solid experience and success in contact center solutions and Business Process Outsourcing (BPO) services with headquarters in Wilmington, DE, and secondary headquarters in the Greater Philadelphia area and the southern United States. Contact points and offices are also strategically located across the globe in Asia, Europe, and South America.
This hard-driving CRM and BPO company focuses on providing customized solutions across various industries with the success that only comes with proven results. The company’s current size is over 5,000 employees worldwide, with a reported revenue of over $500 million in 2021.
The BPO takes pride in its personalized and customer-focused approach. They combine their MO with the latest technology advancements, comprehensive solutions, and the best BPO solutions.TSI also utilizes many platforms to aid communication and business resolution, including social media, web chat, live chat, email, and live calls.
From Fortune 100 corporations to financial institutions, both private and governmentally owned, to small and medium-sized businesses, TSI works with a variety of clients across various BPO services.
TSI’s BPO services and pricings
TSI is a dynamic outsourcing provider that offers the following services:
- Data Processing including:
- Data Input
- Exception Processing
- Claims Processing including:
- Open Items Processing
- Knowledge Services including:
- QA Monitoring
- QA Reporting
- Business Analytics
- Business Modeling
TSI’s pricing will depend on the client’s requirements and business needs.
How TSI outshines its competition
The company webpage states that efficiency is one of its main components. It’s also what differentiates a good and a great business. TSI’s business operations are better than their competitors because they prioritize efficiency. They fuel their processes with energy-efficient operating centers and fault-tolerant tech that they customize. This drives better outcomes for every business and empowers them to have financial success.
TSI’s BPO solutions offer a maximum cost advantage to clients by removing in-house staffing and non-critical functions, allowing a deeper focus on core operations. The company stresses the importance of efficiency and the benefit it provides clients with personalized attention to every detail.
TSI takes pride in its highly skilled talent available around the clock to keep processes timely and accurate. TSI specialists handle various tasks with intelligence and innovation and deliver world-class results.
- Joel Petersen (President))
Joel Petersen was named TSI’s President in August 2021. Formerly the General Manager of UAS, TSI’s loan servicing business, where he oversaw the development and implementation of the UAS Connect digital servicing platform, Petersen brings seven years of experience to this role. His duties include the responsibility for the Customer Experience, while also performing as the Chief Revenue Officer of the company.
- Joseph Laughlin
Joseph Laughlin is the Chief Executive Officer (CEO) at Transworld Systems. Previously Joseph was the Senior VP, Corporate Finance Sears Corporation.
TSI reviews and comparisons
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