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2.9/5 • Glassdoor rating


At TSI, we are redefining innovation across ARM, debt collection, BPO and CRM—every day. With market leading proprietary collection analytics and algorithms, digital collections, omni-channel communications, and global scale, we are the hub for maximizing operational success.



Public or Private


Seats or staff



$250 mil. - $500 mil.






Year Founded


Countries of fulfillment




Contact information


About TSI: Review and comparison

TSI has been a renowned name in the debt collection and debt servicing industry since 1970. After developing a successful business model in the debt resolution industry, TSI branched into other financial and operational solutions for today’s businesses.

TSI offers solid experience and success in contact center solutions and Business Process Outsourcing (BPO) services with headquarters in Wilmington, DE, and secondary headquarters in the Greater Philadelphia area and the southern United States. Contact points and offices are also strategically located across the globe in Asia, Europe, and South America.  

This hard-driving CRM and BPO company focuses on providing customized solutions across various industries with the success that only comes with proven results. The company’s current size is over 5,000 employees worldwide, with a reported revenue of over $500 million in 2021. 

TSI Outsourcing

The BPO takes pride in its personalized and customer-focused approach. They combine their MO with the latest technology advancements, comprehensive solutions, and the best BPO solutions.TSI also utilizes many platforms to aid communication and business resolution, including social media, web chat, live chat, email, and live calls.

From Fortune 100 corporations to financial institutions, both private and governmentally owned, to small and medium-sized businesses, TSI works with a variety of clients across various BPO services.

TSI’s BPO services and pricings

TSI is a dynamic outsourcing provider that offers the following services:

  • Data Processing including:
  • Data Input
  • Verification
  • Validation
  • Exception Processing
  • Claims Processing including:
  • Verification
  • Validation
  • Open Items Processing
  • Reporting
  • Knowledge Services including:
  • QA Monitoring
  • QA Reporting
  • Reporting
  • Analysis
  • Business Analytics
  • Business Modeling

TSI’s pricing

TSI’s pricing will depend on the client’s requirements and business needs. 

How TSI outshines its competition

The company webpage states that efficiency is one of its main components. It’s also what differentiates a good and a great business. TSI’s business operations are better than their competitors because they prioritize efficiency. They fuel their processes with energy-efficient operating centers and fault-tolerant tech that they customize. This drives better outcomes for every business and empowers them to have financial success.

TSI’s BPO solutions offer a maximum cost advantage to clients by removing in-house staffing and non-critical functions, allowing a deeper focus on core operations. The company stresses the importance of efficiency and the benefit it provides clients with personalized attention to every detail.

TSI takes pride in its highly skilled talent available around the clock to keep processes timely and accurate. TSI specialists handle various tasks with intelligence and innovation and deliver world-class results. 

Key executives

  • Joel Petersen (President))

Joel Petersen was named TSI’s President in August 2021. Formerly the General Manager of UAS, TSI’s loan servicing business, where he oversaw the development and implementation of the UAS Connect digital servicing platform, Petersen brings seven years of experience to this role. His duties include the responsibility for the Customer Experience, while also performing as the Chief Revenue Officer of the company.

  • Joseph Laughlin

Joseph Laughlin is the Chief Executive Officer (CEO) at Transworld Systems. Previously Joseph was the Senior VP, Corporate Finance Sears Corporation. 

TSI reviews and comparisons

TSI doesn’t have any reviews or qualifications on the most important websites.

TSI’s contact information

TSI’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call tel:+106555554545.

TSI news, podcast & articles

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TSI videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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