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Pontica Solutions

3.8/5 • Glassdoor rating


Pontica Solutions is an award-winning company that specializes in delivering outstanding customer experience (CX) and innovative digital solutions to our global clients in more than 20 languages. Leveraging cutting-edge technology and a team of skilled professionals, we have developed a tailored approach that works in synergy with your unique business needs.

Through our commitment to quality, efficiency, and continuous improvement, we empower businesses to optimize operations, engage customers seamlessly, and drive transformative and sustainable growth in the fast-paced digital age.

What Pontica Solutions offers its clients

Our expertise includes:
Analyzing your operational needs and creating high-quality tailored solutions to guarantee customer satisfaction.
Designing and implementing the structure that will fit your own business.
Selecting and recruiting the right profiles for your operations.
Managing all operations to ensure the highest level of performance excellence.
Analyzing and reporting the voice of your customers and using our advanced data analytics to improve customer satisfaction score (CSAT) and operations performance.

How Pontica Solutions outshines the competition

We combine expertise and operational best practices in 9 key industries. Contrary to large corporations, which rarely work with small and midsize clients, we adopt a wegrowtogether strategy and we don’t just say no to a business - we have experience working with both small companies as startups to Fortune 500 companies, offering tailored solutions for every stage of their company's growth.

Our clients include international companies in High-Tech (innovative data platforms), FinTech (digital wallets, global payments solutions providers), Health-tech (innovative digital companies, invested in the healthcare/wellbeing), Logistics (leading last-mile delivery platforms), E-commerce (leading European companies within different industries), Games (some of the biggest Japanese and Chinese game producers), Renewable energy and utilities (companies invested in green energy, including one unicorn).


Sofia, blvd. Cherni Vrah 51, 1407, Sofia, Sofia

Public or Private


Seats or staff




  • Consumer Services
  • Ecommerce
  • Educational Businesses
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Game Dev & Support
  • Healthcare
  • Hospitality
  • Retail
  • SaaS
  • Software Tech/IT
  • Transportation
  • Travel
  • Utilities




Year Founded


Countries of fulfillment
  • Albania
  • Bulgaria
  • Mauritius
  • Poland
  • Customer Service
  • Full service BPO
  • IT Services and IT Consulting
  • Specialized BPO Vertical
Contact information


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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