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Startek

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Overview

Startek is a customer engagement BPO company. They aim to deliver meaningful relationships through superb customer service insights for their clients. Also, they intend to influence positive behavior, develop brand perception and promote loyal advocates. Startek stresses out on the importance of customer engagement. According to them brand loyalty only lasts when you keep your clients happy and engaged.

Startek utilizes customer “engagement” design principles vs. traditional contact center methods. Since 1998, they have been providing high class technical support solutions for huge companies. Through their experience they have established best practices for their technical support that would be a fit for their client’s changing needs.

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Year founded
1987

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About Startek: Review and comparison

As a business process outsourcing (BPO) company, STARTEK Philippines, Inc. focuses on providing clients with the ultimate customer service experience. With its headquarters in multiple countries, including the United States, Malaysia, and the Philippines, STARTEK Philippines, Inc. can offer top-notch service globally.

With a focus on best in class performance, the company works endlessly to deliver optimal results for those they serve. Whether retaining top talent or tweaking their services to meet ever-changing needs, STARTEK Philippines, Inc. is up for the challenge.

Currently, STARTEK Philippines, Inc. employs over 17,000 staff members and over 250 clients. As of June 2022, the company’s revenue is over 167 million.

Startek Outsourcing

Knowing that customer service experiences are rapidly changing, STARTEK Philippines, Inc. incorporates the latest trends into its offerings. Recently, they hosted a panel discussing user experience in a hybrid environment.

As a result of their efforts, the Everest Group recently recognized STARTEK Philippines, Inc. as one of 14 companies with the capability to operate and support customer experience on a global level. 

Startek’s BPO services and pricings

Upon visiting their website, you’ll discover that STARTEK Philippines, Inc. offers various products and services to their clients.

  • Customer Engagement
  • Customer Service Bots
  • Social Media Assistance and Management
  • Cloud Services
  • Artificial Intelligence
  • Moderation Aid
  • Omnichannel Support

This list is not comprehensive, and the firm routinely adds new products and services to meet the constantly changing needs of the industries they serve.

STARTEK Philippines, Inc. pricing

With each client’s unique needs, STARTEK Philippines, Inc. doesn’t offer generic pricing guidelines online. If you are looking to get a custom quote for the services needed, it’s best to reach out to a customer service representative through their website for assistance. 

How Startek outshines its competition

As a multi-national firm, STARTEK Philippines, Inc. works to exhibit cutting-edge trends when it comes to customer service solutions. They broadcast their abilities in the following ways:

  • Adapting to all corporate standards set forth by the client
  • Operating on a bespoke basis with each company it serves
  • Working with a keen focus on user experience
  • Incorporating all the latest trends into their products and services

Key executives

  • Sudip Banerjee (Director)

New to the STARTEK Philippines, Inc. team as of July 2022, Sudip Benerjee comes to the Director position with over 35 years of information technology experience. 

  • Bharat Rao (Global CEO)

As the Global CEO of STARTEK Philippines, Inc., Bharat Rao focuses on creating solid networks within Asia and throughout the world. Prior to serving as the Global SEO, he occupied the role of President. Rao graduated with a Master’s degree in Business from the Indian Institute of Management.

Startek reviews and comparisons

There are many positive reviews, both from clients and previous employees, regarding their time with STARTEK Philippines, Inc. Working to have a top ranking in the area of customer service, it’s fitting that they have high reviews that speak to their effectiveness and correspondence, as well as the user experience. 

Startek’s contact information

Startek’s main headquarters is located in:

Headquarters location N/A

Further, you may virtually reach out the company through the following contact information:

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