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0.0/5 • Glassdoor rating


Our goal is to help businesses grow with the support of a dedicated and skilled team. Filled with experts in all departments, we aim to help business people focus on what they love doing, without the time-consuming list of things to do required to make a successful and profitable business.
e-PA HQ is based on the Isle of Wight, England and actively searches for local people who are committed to making a difference to join the fast expanding e-PA team.
We‘re committed to providing reliable, highly effective business & customer service solutions that give a genuine boost to the lives of our clients all over the world.
Here at e-PA, you’ll always find friendly and understanding people dedicated to helping your business and your customers.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Lorelle Mackean, Managing Director

Year Founded


Countries of fulfillment




Contact information

0800 999 0004

About e-PA: Review and comparison

e-PA is a customer service support agency that provides phone answering and other business services for companies around the world. The UK-based agency offers custom solutions to meet the needs of each client.

The Shanklin-based agency was founded in 2002 and has fewer than 50 employees. Nothing is known about its annual revenue.

e-PA Outsourcing

This agency promises to deliver “service your customers will love” and notes that every call is answered by a live person. e-PA strives to support businesses with customer service needs so that they can grow and succeed.

e-PA’s BPO services and pricings

e-PA provides several virtual assistant services, including:

  • Telephone answering by professional, live agents
  • Professional telephone numbers, including freephone and international
  • Postal addresses for multiple purposes, including advertising and forwarding
  • Outsource switchboard with professional receptionists
  • Customer service teams that manage everything from telephone answering to social media responses

The agency also offers creative design services to support a company’s brand and goals. Customers can request designs for the following media:

  • Logos 
  • Brochures
  • Business cards
  • Letterhead
  • Promotional materials
  • Email signatures
  • Social media material and branding
  • General advertisements

Since the agency creates custom packages, customers can pick and choose what services they require to create a unique partnership with e-PA. 

e-PA’s pricing

The agency offers custom packages for each client, so pricing varies. However, there are some starting prices listed on the website for each segment of services.

  • Telephone answering starts with a free week-long trial, but no prices are listed
  • Customer services teams start at £45pcm
  • Outsourced switchboard services begin at £12pcm
  • Telephone numbers and postal addresses start at £12pcm

Clients seeking creative design services can expect packages to start at £399pcm regardless of the media they select. For more pricing information, it’s best to contact the firm directly. There’s even a live chat option.

How e-PA outshines its competition

This firm focuses on small to medium-sized businesses that need support to thrive. To support those organizations, e-PA seeks creative and innovative people with versatile backgrounds to provide outstanding customer support for any industry. 

e-PA also makes a promise to every client. The agency provides a custom, dedicated service to each customer and all of their valued clients. Additionally, the firm strives for a five-star experience every time.

The agency operates a blog with helpful posts about industry-related trends. Additionally, the blog features a unique segment dedicated to well-being topics, like work-life balance.

Key executives

Lorelle Mackean (Founder and Managing Director)

After decades in the sales and customer service industry, Mackean started e-PA to fill a gap for small and medium-sized businesses. She takes a holistic approach to customer service and strives to connect clients with smart, innovative professionals. Mackean attended Riddlesdown Collegiate.

e-PA reviews and comparisons

The agency has 18 ratings on Facebook with an average of 4.6 stars, though the most recent ones are from 2017. There are several testimonials on the company website. Before contracting with this firm, prospective customers might want to research other options for comparison.

e-PA’s contact information

e-PA’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 0800 999 0004.

e-PA news, podcast & articles

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e-PA videos & images

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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