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The Best Answering Service

4.0/5 • Glassdoor rating


24-Hour Secretarial Answering Service

New England in Touch was formed as a response to lackluster answering services. As a former member of corporate America, our founder has more than 20 years of experience interacting with answering services, and in that time, she learned everything not to do. Our answering service gets to know your business—its needs and strengths—in order to provide the most comprehensive service possible.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Ray Tankersley, CEO

Year Founded


Countries of fulfillment




Contact information


About The Best Answering Service: Review and comparison

The Best Answering Service is a telecommunication company headquartered in West Warwick. The company came up as a reaction to unsatisfactory answering services. The Best Answering Service tailors their offerings to customers’ specific requirements by learning about its businesses’ unique strengths and weaknesses.

The company strives to free its customers from answering phone calls so that it can concentrate on increasing its business’s profitability. The company’s clientele has more time to offer high-quality products and services. Presently, the company has a workforce of about 50 employees.

It’s possible to oversleep when life gets hectic or even confuse an important appointment date. You can rely on The Best Answering Service to keep you organized. To that end, they provide services like wake-up calls and appointment confirmation services to ensure you don’t miss anything important from your customers or employees.

The company double-checks with both parties to ascertain they’ll be there and on time for scheduled appointments.

The Best Answering Service Outsourcing

The company provides phone answering services that feature live secretaries. Acting as your business’s extension, the secretaries respond to calls with a personalized salutation and give any special information that customers might seek. In addition, the company allows its clients to check messages and change on-call personnel remotely.

The Best Answering Service boasts of offering two-way radio dispatching. If your business uses radio communication, The Best Answering Service can assist you in making it more efficient. That’s particularly the case for entities like a cab company or an emergency locksmith service where two-way dispatching is an absolute must.

The Best Answering Service’s BPO services and pricings

The company offers a range of services to its customers, including:

  • Wake-up calls
  • Appointment confirmation
  • Online client access
  • 24-hour answering service

In addition, The Best Answering Service helps organizations of all sizes deliver superior customer service. Some industries they serve include real estate, cab-hailing, finance, legal, and independent contractors.

The Best Answering Service pricing

The company offers individualized service to each customer. Thus, they base their pricing on conducting in-depth customer consultations to identify the most suitable options.

How The Best Answering Service outshines its competition

The company’s culture and dedication to competence and precision guide its operations. Here are some of the things that set The Best Answering Service apart from the competition:

  • High client retention rate
  • Innovative technology
  • Experienced leadership
  • Two-way radio dispatching
  • Fast response rate
  • Over 30 years in business

Key executives

  • Sherri Ferretti (President)

As a former member of corporate America, Sherri Ferretti has more than 20 years of experience interacting with answering services. She greatly understands what to do and what not to do in the industry.

The Best Answering Service reviews and comparisons

The company is a leading provider of call-answering services in the United States. However, we didn’t have any client testimonials at the time of this publication. Therefore, we recommend that you check their offerings against those of other call-answering companies in the United States. 

The Best Answering Service’s contact information

The Best Answering Service’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 00-737-7330.

The Best Answering Service news, podcast & articles

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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