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ContactUS Communications

About

ContactUS Communications is a U.S. based contact center services organization supporting global brands across a variety of industries. Our highly experienced management team delivers outsourced customer care, inbound and outbound sales, customer retention and win-back programs, as well as technical support. More recently, we have launched our technologies division focused on value-added integrations to CX Cloud software providers and launching our own software solutions focused on the customer journey.

We are not a commodity player. We are not an answering service. We provide dedicated customer service staff, supervision, and management to measurably improve our client’s business performance. All while maintaining an efficient cost-structure. We accomplish this through the highest quality service delivery, investing in world-class technology as a competitive advantage.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

15,743,920

Domain Authority

12

Site traffic

7

OA ranking

-

Glassdoor rating

2.6

CrunchBase ranking

-

Details

Executive

Trevor Friesen, CEO

Year Founded

2011

Countries of Fulfillment

-

Sectors

-

Contact information

6149842399

https://www.contactusinc.com/

Social media

About ContactUS Communications: Review and comparison

ContactUS is a domestic-based Business Process Outsourcing (BPO) and contact center solutions provider. Their top-notch solutions have been available since 2011. 

This innovative BPO company utilizes top-of-the-line technology such as its platforms SocialCX and MotionCX. Their training system, ContactUS University, ensures that employees are well-trained and highly familiar with the company they are serving. 

ContactUS takes a mentorship approach. The BPO company utilizes omnichannel solutions tailored to each brand. ContactUS describes its employees as “brand enthusiasts.” Each new client is embraced wholeheartedly through research and story cultivation.

ContactUS Communications Outsourcing

This BPO company is located in Columbus, Ohio, with centers around the United States. All employees are located within the United States. They believe in delivering the best possible BPO services to each of their valuable clients by helping brands engage with their customers through all possible channels and maximize earnings while creating a positive image for their brand.

This US-centered BPO firm offers solutions across many avenues. They have around 1001-5000 employees, and their last reported revenue is $60 million.

ContactUS Communications’s BPO services and pricings

ContactUS offers clients a range of outsourced solutions, including chat, e-mail, inbound and outbound phone services, social media, SMS/text, as well as self-service IVR platforms. Each account is tailored to the specific needs of the brand. ContactUS offers managed services that include social media customer care, business analytics, and quality assurance.

  • Dynamic BPO services
  • Social media managed customer engagement
  • Business analytics
  • Multi-dimensional data visualization
  • Quality assurance 
  • A fully domestic, US-based staff

ContactUS’ pricing

The company offers many services, and the pricing is variable. The exact price is dependent on the brand’s needs and what level of services and engagement they require to grow and have successful, positive interactions and relationships with consumers. 

How ContactUS Communications outshines its competition

ContactUS considers itself an extension of the brands they represent. According to their company website, they rise above the competition through:

  • Staffing a completely U.S.-based workforce
  • A leadership team with over 20 years of experience in customer service
  • A brand-centric approach allowing them to provide a tailored, comprehensive solution to a brand’s BPO needs, lending to their “Brand Enthusiast” philosophy
  • Being fully transparent and providing honest feedback and recommendations to help companies build confidence and success
  • Certifications in PCI (Payment Card Industry) standards and HIPAA Compliance

Key executives

Trevor Friesen (CEO)

Trevor Friesen has been President and CEO of the firm since 2013. As an experienced BPO executive, Trevor has been a member of the Globe Telecom CEO Advisory Board and has received multiple awards, including the 2003 Call Center Magazine Call Center Executive of the Year, Philippines BPO Leader of the Quarter (2012, Q4), and the 2007 Teleperformance Excellence Award. 

Mark Studer (CFO)

Mark Studer joined ContactUS in 2012 and has over 20 years of experience in large corporations. He is a licensed CPA with a proven track record of effectively leading BPO and contact center organizations.

ContactUS Communications reviews and comparisons

Since their domestic workforce is such an essential part of what makes this company unique, it is critical to note that there are many positive reviews on Glassdoor from current and former employees, several of which state that the company promotes employee development.

Their track record and revenue suggest that ContactUS is highly successful in the BPO industry, and we would recommend comparing this firm to other similar domestic BPO solutions providers in the United States. 

ContactUS Communications’s contact information

ContactUS Communications’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 6149842399.

References

https://www.glassdoor.com/Overview/Working-at-ContactUS-Communications-EI_IE780239.11,35.htm

https://www.crunchbase.com/organization/contactus-llc

ContactUS Communications news, podcast & articles

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