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Dialog Direct

3.0/5 • Glassdoor rating


Dialog Direct helps brands manage and personalize their multichannel, multi-touch customer journeys using data-driven marketing and customer engagement solutions. Our overriding mission is an obsession with delivering one-to-one customer experiences—at every touch point, every time—to optimize customer acquisition, lead nurturing, sales, retention, loyalty and positive word of mouth.



Public or Private


Seats or staff



$500 mil. - $1 bil.





Mike Dunn, Director / Account Leader

Year Founded


Countries of fulfillment




Contact information


About Dialog Direct: Review and comparison

Dialog Direct is a marketing and customer solution provider that has been in the business for nearly 37 years. They focus on offering a personal and customized experience to increase sales and generate new leads. Dedicated to providing excellent service, they have accumulated 250 global brands and 11 locations in the US.

Dialog Direct is a BPO that offers excellent services by using data-driven marketing and customer engagement solutions to create a personalized journey for the customer and their brand. The company has won an array of awards, including the World Excellence Award. As of now, it has made $242.91 million in revenue. 

Dialog Direct Outsourcing

Dialog Directs’ main headquarters is located in Highland Park, Michigan, where they have earned numerous awards that have increased their customers by nearly 35%. They also have offices in Costa Rica, Texas, Nevada, New Jersey, Florida, Montana, and Wisconsin. 

With over 3,500 employees across 11 locations, Dialog Direct can offer impeccable services to all its customers. Priding themselves on personal, customized experiences, this BPO can expand your business and open new doors for your brand. 

Dialog Direct’s BPO services and pricings

Dialog Direct offers a variety of services in an array of different industries and offers competitive pricing for their services. With their easy-to-use website and their after-hours employees, you can construct the best package for you and your brand in the following industries:

  • Automotive
  • Finance and Mortgage
  • Healthcare
  • Retail
  • Insurance 
  • Pharmaceutical 
  • Consumer Packaged Goods

Dialog Direct’s pricing

Dialog Direct offers unique, detailed journeys for each industry and has broken them down on their website. Giving you the best ways to increase revenue, improve customer engagement and generate more leads. 

How Dialog Direct outshines its competition

As stated on their website, Dialog Direct offers a different experience by “bringing together strategy, technology and operations to offer a complete end-to-end integrated solution.” They incorporate four different management systems that increase productivity and give excellent results for their customers. 

Analytics/Insights Management

  • Predictive Behavioral Match-back
  • Customer Fit
  • Customer Modeling
  • Persona Development

Campaign Management

  • Campaign Strategy
  • Multi-Touch Campaign Management
  • Multichannel Campaign Management
  • Creative/Asset Management

Fulfillment Management

  • Package Development
  • Consumer Product Fulfillment
  • Sampling/Bulk Distribution
  • Logistics Management

Customer Management

  • Concierge Support
  • Retention/Nurture
  • Sales Support
  • Multichannel

This BPO prides itself on its approach and dedication to its customers and makes sure each experience is tailored to exactly what the customers need. 

Key executives

Mike Marrow(CEO) 

Mike Marrow is the Chief Executive Officer of Qualfon, who acquired Dialog Direct in 2017 and expanded their business to more than 28 locations. Keeping its identity, Dialog Direct incorporated Qualfon values to make their business top-notch. Mike Marrow has been with the company since 2009 and continues to be an exceptional asset to the company.

Doug Kearney (COO) 

Doug Kearney is the former CEO of the company and now holds the COO spot in the Qualfon company. He has played a huge part in merging the two companies and helping make the most efficient, customer-oriented company.

Dialog Direct reviews and comparisons

Dialog Direct is a BPO that offers an excellent experience for all customers in its dedicated industries. Beating most of its competitors out with revenue, they pride themselves on a unique, personalized experience that ensures a positive experience for you and your brand. 

Dialog Direct’s contact information

Dialog Direct’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 800-523-5867.


Dialog Direct news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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