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3.7/5 • Glassdoor rating


Fortuity provides on-shore, omni-channel customer service and sales support for corporate clients who want better outsourced support experiences for their customers while doing more for the people in our communities.

Fortuity is a large-scale social employer whose mission is to hire, retain and advance hundreds of employees living in low-opportunity inner-city neighborhoods into economically self-sufficient jobs with real career opportunities. Fortuity teaches wage-improving, career-advancing skills that are both permanent and portable, offers jobs that are accessible and enables real wage advancement through consistent performance and hard work.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Kristen Brothers, Director

Year Founded


Countries of fulfillment




Contact information


About Fortuity: Review and comparison

Fortuity is a Business Process Outsourcing (BPO) and Call Center solutions provider. This telecommunications firm offers faster resolution times and a superior customer service experience for businesses throughout America. 

Fortuity has strong Corporate Social Responsibility (CSR) practices that aim to hire, train, and advance its qualified employees out of low-income situations. 

Fortuity was founded in 2017 and has headquarters in Ohio, United States. This firm and staffs approximately 200 employees and has reported revenues of USD 5-million

Fortuity Outsourcing

Fortuity is headquartered in Colombus, Ohio, in the United States. As a call center, Fortuity connects with businesses throughout America for sales outsourcing and customer service support. Whether your firm is a big operation or a start-up, this firm has talented personnel to take care of back-end business processes. 

Fortuity’s mission is to provide high-quality on-shore customer service and sales support for businesses throughout the United States. Simultaneously, this firm’s mission is to advance employees who are living in low-opportunity and inner-city neighborhoods through self-sufficiency. 

Fortuity’s BPO services and pricings

Give your customers a better experience by outsourcing your firm’s call center needs. From lead generation to tech support, Fortuity offers services and consulting for your business success.

Some of the services offered by this firm include: 

  • Business Process Optimization (BPO) Services
  • Omni-Channel Customer Services
  • B2B Sales Outsourcing
  • Business Consulting
  • Technology Sourcing and Migration
  • Contact Center Staffing and Management
  • Development of Key Performance Indicators (KPIs)

Fortuity’s pricing

This firm offers customizable customer service expertise. Pricing is tailored to the services required and is unique to each client. Contact a customer service representative to learn more about pricing information. 

How Fortuity outshines its competition

This firm has more than five million customer interactions and over 85 years of combined experience as a leader in the call center industry. 

According to this firm’s official website, some of the ways it goes above and beyond for its clients include: 

  • A superior customer service experience
  • Revenue growth 
  • Employee retention 
  • Innovative and cost-effective solutions 
  • Strong Corporate Social Responsibility (CSR) practices

Key executives

Fred Brothers (Founder, President, and CEO)

Fred Brothers is the founder, president, and chief executive officer of this firm. He has extensive experience serving on the board of executives and founding various successful companies. Fred Brothers started this firm in 2017. 

Katie Robinson (CMO)

Katie Robinson is the co-founder and Chief Marketing Officer of this firm. For over four years, Katie Robinson has added her expertise to Fortuity’s services. She has extensive experience on the Boards of Directors and as Vice President of Marketing at other firms. 

Kristen Brothers (Director)

Kristen Brothers works as the Director for Customer Success & Insights at this firm. Since the firm’s founding in 2017, Kristen Brothers has used her expertise in business and marketing to further company growth and success. 

Fortuity reviews and comparisons

This firm currently has no verified reviews online. For more information about client testimonials, contact a representative today


Fortuity’s contact information

Fortuity’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 614-401-3050.


Fortuity news, podcast & articles

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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