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2.8/5 • Glassdoor rating


Established in 1977 as a traditional telephone answering service, JAM Media Response has evolved into a bespoke 24-hour communication centre.

JAM came into existence to service the needs of musicians who during the seventies were missing out on potential bookings.

The idea for the company was the brainchild of Jackie Ann Millman who had had first hand knowledge from her husband of how difficult it could be for musicians to find work.

JAM company structure


Sample highlight service offering of JAM

Telephone Answering Service, Virtual Receptionist, Customer Service and Order Taking, and 24/7 Emergency Support



Public or Private


Seats or staff



$1 mil. - $5 mil.






Year Founded


Countries of fulfillment




Contact information

020 8207 0007

About JAM: Review and comparison

JAM is a telecommunications and customer service company established in Herts in the UK in 1977. Jackie Ann Millman founded JAM to help musicians who were losing their bookings because they didn’t have any help answering or returning calls. JAM is the United Kingdom’s top-rated and longest-running telephone answering system. 

JAM provides round-the-clock telephone answering and customer care services to its clients across the UK. JAM offers three types of services: a pay-as-you-go message service, a monthly receptionist service, and a monthly flagship service. 

JAM is a small family-owned company with anywhere from 11-50 current employees. Although JAM’s employees are few, they expertly handle their clients’ customers. JAM’s customer service line operates on a 24/7 basis, including bank holidays.

JAM Outsourcing

JAM operates out of a town called Borehamwood in Herts, United Kingdom. JAM accepts clients on a local, national, and even global scale. The company’s hours are UK-based but are 24/7, so you don’t have to worry about losing potential clients or having questions and calls go unanswered.

JAM’s BPO services and pricings

JAM provides a range of call center services to its clients. Some of the specific services that JAM delivers include: 

  • Message taking
  • Telephone answering
  • Call diverting
  • Receptionist services
  • Overflow call management
  • Order taking
  • Customer support
  • Emergency services

JAM’s pricing

JAM offers services in 3 different tiers: Answer (pay as you go), pureJAM (monthly), and JAM (monthly). 

JAM’s Answer is a pay-as-you-go message-taking service. This service allows a JAM employee to answer your calls and take messages for you. It can cost anywhere from 86p ($1.18) to £1.20 ($1.64) per call.

pureJAM is a monthly receptionist service that acts as your front desk. A JAM employee will be responsible for performing all clerical duties for your company. pureJAM starts at £35 ($47.90) monthly. 

JAM is the top-tier service that the company provides. This service is all-inclusive and provides clients with customer service and front-line support. This service starts at £65 ($88.95) per month. 

How JAM outshines its competition

JAM may be a small company with fewer than 100 employees, but its high-quality customer service makes up for its small size.

JAM writes and goes over all of the applications they produce and receive, so leaders in the company can fine-tune what they are searching for in their employees. 

JAM provides service on a local, national, and global basis, and they do so 24 hours a day, 365 days a year. JAM has employees available no matter what time of day it is worldwide, which proves how unbeatable their customer service is. 

Key executives

Jackie Millman (Managing Director)

Jackie Millman founded JAM in 1977 and has skills in business planning, business development, and business strategy.

JAM reviews and comparisons

JAM is a small call center outsourcing agency based in the UK. The company’s customer service is top-of-the-line, and the employees dedicate themselves to catering to their clients’ needs.

According to Glassdoor, employees at JAM are overall pleased with their experiences while working there.

JAM’s contact information

JAM’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

LinkedIn N/A

In addition, you may email them at [email protected] or call 020 8207 0007.


JAM news, podcast & articles

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