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Gold Mountain Communications

About

Gold Mountain Communications is a US-based live operator inbound/outbound call center and service agency helping leading national corporations outsource their customer service and sales calls. We provide superior quality in the areas of company policies and procedures, customer service, technology, human resources, ergonomics and public image.

Our fully automated, state-of-the-art call center equipment and custom software enables Gold Mountain Communications to field thousands of calls daily for each client with a high degree of professionalism and customization. We specialize in sales with up-sells, customer service, lead generation with surveys, e-mail response and Web-based call center services. Our goal is to provide the highest level of world-class call center service to our clients and allow them to focus on their core competencies.

Headquarters

-

Public or Private

Public

Seats or staff

201-500

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

20,887,167

Domain Authority

8

Site traffic

189

OA ranking

-

Glassdoor rating

4.1

CrunchBase ranking

-

Details

Executive

Hank Seevers, President

Year Founded

2009

Countries of Fulfillment

-

Sectors

-

Contact information

417-851-4654

https://www.goldmtn.com/

Social media

About Gold Mountain Communications: Review and comparison

Gold Mountain Communications is a contact center that is based in Springfield, Missouri. The company handles both inbound and outbound call center services for clients while ensuring a high level of quality. Gold Mountain Communications serves clients with customer service and sales functions and holds an A+ rating from the Better Business Bureau. 

As a call center solutions provider, Gold Mountain Communications prides itself on delivering flexible and efficient options for clients. The company’s staff works closely with each client to develop seamless, integrated solutions that achieve results. Gold Mountain Communications is also a minority and veteran-owned business.

Gold Mountain Communications Outsourcing

The company embraces a unique set of values in the services it delivers. Those values include professionalism, innovation, commitment, integrity, and respect. Gold Mountain Communications’ roster includes a balanced mix of Fortune 100 companies and medium-sized organizations poised for growth. 

Gold Mountain Communications is a publicly-traded company with 200 to 500 employees. The company has a history of creating jobs in the Springfield, Missouri area. Gold Mountain Communications started with only 15 staff members in 2009. Its rapid expansion is credited to the rich, local skillset, among other factors such as clients’ growth.

Gold Mountain Communications’s BPO services and pricings

Gold Mountain Communications offers the following inbound call services:

  • Order taking and fulfillment
  • Sales
  • Customer service
  • Catalog order taking and processing
  • Click-to-call services
  • Open enrollment for insurance benefits
  • Direct response marketing
  • Call overflow
  • Transfer calls

The company also has services in areas like customer retention, market research and customer surveys, political campaigns, crisis management, alert messaging, and outbound calling. 

Gold Mountain Communications’ pricing

Gold Mountain Communications does not publish pricing for its services on the company’s website. However, the organization does provide a free consultation for clients once they express interest. The staff at Gold Mountain Communications assess the needs of each client and drafts a proposal according to those needs. 

How Gold Mountain Communications outshines its competition

The company stands out from its competition in several ways. First, Gold Mountain Communications is an accredited Better Business Bureau member with a top rating. Second, the company uses the latest technology and call center equipment and practices to deliver its services. 

Gold Mountain Communications hires and trains employees to meet impeccable customer service standards. Plus, the staff work closely with clients from the beginning to see if and how the company’s services can be of assistance. 

Key executives

Hank Seevers (President)

Hank Seevers has been the president of Gold Mountain Communications since April of 2009. He holds a BBA in Management from Almeda University.

Gold Mountain Communications reviews and comparisons

The Better Business Bureau does not currently have any reviews or complaints on file for Gold Mountain Communications. 

It’s recommended to compare the company to other small to medium-sized business process outsourcing companies based in the United States. Companies that should be used for comparison are those that provide similar inbound and outbound contact center services, including customer service, sales, and marketing research.   

Gold Mountain Communications’s contact information

Gold Mountain Communications’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 417-851-4654.

References

https://www.glassdoor.com/Overview/Working-at-Gold-Mountain-Communications-EI_IE873129.11,39.htm

https://www.crunchbase.com/organization/gold-mountain-communications

Gold Mountain Communications news, podcast & articles

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About OA

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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