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Paradigm Quest

4.2/5 • Glassdoor rating


Paradigm Quest Inc. is a leading, innovative Business Process Outsourcing (BPO) company in the Canadian mortgage industry with offices in Toronto, Vancouver and Montreal. Paradigm underwrites over $10 Billion of mortgages annually and is fully operational in English and French.

Paradigm was founded in 2004 by its senior management team and was the first pure BPO dedicated to mortgages in Canada. Paradigm has consistently endeavored throughout the years to provide its clients with customizable cost-effective end to end business solutions that focus on enhancing the overall mortgage experience for our broker partners, institutional partners and homeowners.



Public or Private


Seats or staff



$100 mil. - $250 mil.





Kathy Gregory, Founding President/CEO

Year Founded


Countries of fulfillment




Contact information


About Paradigm Quest: Review and comparison

As a financial services business process outsourcing (BPO) company, Paradigm Quest offers process solutions to banks and financial institutions in the Canadian mortgage industry. With its location in Toronto, Ontario, the company provides its services in both English and French.

According to their website, the firm strives to develop groundbreaking solutions to benefit its clients. As a result of their efforts, Paradigm Quest has expanded to include two additional offices in Montreal and Vancouver.

The company currently employs 300 staff members across all three office locations. Although their staff growth has recently decreased by 3%, it is likely to climb back up with the returning economy.

Paradigm Quest Outsourcing

The company’s CEO, Kathy Gregory, holds the esteemed honor of Royal Bank of Canada’s Canadian Woman Entrepreneur Award in 2016. Additionally, the firm has acknowledgments as the fastest-growing company in Canada and an above-average servicer of mortgage financing. 

Founded in 2004, Paradigm Quest accumulates between 50 to 100 million dollars in revenue each year. With its quick rise in the industry, the company will likely continue to grow and increase profit shortly.

Paradigm Quest’s BPO services and pricings

As a financial services BPO, Paradigm Quest offers a variety of options for efficiently and effectively processing workflow and transactions. Some of the offerings include:

  • Business Process Outsourcing
  • Mortgage Underwriting
  • Fixed Mortgage Terms
  • Adjustable-Rate Mortgage Terms
  • 50/50 Mortgage Terms
  • Customer Service Excellence
  • Mortgage Asset Investor Management
  • Home Equity Line of Credit
  • Call Center Services
  • Outbound Marketing
  • Collections Services
  • Fractional Services

Paradigm Quest is constantly evolving to the financial industry’s needs and changing its services and processes to account for such.

Paradigm Quest’s pricing

With the vast expanse of services and products that the firm offers, they do not provide standard packing solutions and pricing guidelines on their company website. The best approach is to reach out to the company directly and speak to their sales representative to get the most up-to-date and personalized quote for your business needs.

How Paradigm Quest outshines its competition

As a rapidly growing company, Paradigm Quest has shown the financial industry what it is capable of and expanded to service the needs of additional corporations. In addition, their multiple acknowledgments, both for the company itself and the CEO, have put them high on the ranking list and provided them with an undisputed reputation in the country.

Key executives

Kathy Gregory (Founder and CEO)

Kathy Gregory was the Founding President of Paradigm Quest in 2004, having taken the leap after working as Vice President at TD Canada Trust. 

Sam Stravato (Chief Information Officer)

Sam Stravato joined the Paradigm Quest team in September 2015 as the Chief Information Officer. Previously, Sam fulfilled the same role at TransUnion of Canada.

Paradigm Quest reviews and comparisons

With a median employment rate of five years, Paradigm has shorter staff retention than other BPO companies. However, they are winners of many awards in the industry and have multiplied since their inception in 2004, acquiring two additional offices as a result. 

Paradigm Quest’s contact information

Paradigm Quest’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 416-866-8606.


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